Apple iPhone 11 Troubleshooting

Apple iPhone XS

What issues are you experiencing?

Power

  • Won't turn on or unresponsive
  • Won’t charge or charging very slow
  • Turned off and got stuck on a black screen
  • Heating up so fast, overheating

Internet & Network

  • Won’t pair or connect to a Bluetooth accessory
  • Cannot receive emails through Mail app
  • Keeps showing No Service error
  • WiFi is slow and keeps disconnecting

Power

  • How to take screenshots
  • Camera Has Black Spot
  • Out-of-focus and blurry camera
  • Camera keeps closing by itself

Operating System

  • Freezes and won’t power down
  • Keeps crashing, shutting down randomly
  • Got stuck on Recovery Mode
  • Overheating after installing a new update

Calls & Texts

  • Speaker is not working during calls
  •  iMessage not delivered
  • iMessage “Waiting for Activation” error
  • iMessage that is not working

Audio

  • Microphone is not working
  • Sound is distorted when using Facetime
  • Buzzing speaker, inaudible sound output

Applications

  • Facebook keeps on crashing
  • Won’t connect to App Store
  • Can’t install or download apps
  • Whatsapp the keeps crashing

Screen

  • Responding to touch inputs very slowly
  • Got stuck on a black screen
  • Screen keeps on flickering
  • Shows some dead pixels on the  screen

Storage

  • How to free up some storage space
  • Where to find pictures taken
  • Not enough space for some apps

Recent Guides

How to fix an Apple iPhone XS that won’t sync to car Bluetooth, Apple CarPlay not working after an update [Troubleshooting Guide]

By Felix | September 11, 2019

CarPlay lets you give commands to your car’s Bluetooth system through Siri. This allows you to access certain apps for use in your car without taking your eyes off the road. With CarPlay, you can connect your iPhone to your car and display a simplified iOS-like interface on its infotainment system using Apple’s standard. Modern

How to fix Caller ID that’s not working on the Apple iPhone XS, No Caller ID [Troubleshooting Guide]

By Grace | September 11, 2019

If you’re very particular about knowing who’s calling or letting people know that it’s you who’s calling, then you can utilize your phone’s caller ID feature. You can also use and set your phone’s caller ID feature to hide your identity to anyone you wishes to call. In case you’ll find trouble with your iPhone

How to fix an Apple iPhone XS that won’t connect to Wi-Fi network [Troubleshooting Guide]

By Grace | September 11, 2019

Wi-Fi issues in smartphones are inevitable. They can occur at any time on various types of smartphones — old or new ones. And the highest-tiered devices like Apple’s newest and pricey iPhone XS is no exception. Fortunately, such problems can be remedied at home by some workarounds unless network outage or hardware damage is present.

Easy steps on how to insert or remove SIM card for iPhone XS

By Harvey | September 11, 2019

Knowing how to insert and remove a SIM card in an iPhone XS is useful, especially when troubleshooting network problems. This short tutorial will show you how to do both. Whether you’re a newbie who does not know how to insert a SIM card, or a seasoned user who’s troubleshooting a problem, you’ll find this

How to fix an Apple iPhone XS that is overheating, gets hot so quickly [Troubleshoot Guide]

By Harjie Hisona | September 11, 2019

Smartphones usually get warmer with prolonged usage like when playing extensive games and streaming videos and music online. Like computers, smartphones also generate heat when the processor and battery get exhausted. It’s a normal reaction though, which means that the phone should go back to its normal temperature when it’s rested and cools down. But

How to fix Siri that suddenly stops working on your Apple iPhone XS after updating to iOS 12.1.4 [Troubleshooting Guide]

By Grace | September 11, 2019

Siri is Apple’s very own intelligent assistant that was first introduced among other built-in features of the iPhone 4S. Since then, later iOS devices already integrate an enhanced and better version of Siri. With Siri, you can speak to your phone and ask it to execute various tasks from dialing a number to setting alarms,

How to fix Apple iPhone XS Keyboard that often gets stuck and laggy

By Harold | September 11, 2019

There are many possible reasons as to why your iPhone keyboard suddenly gets laggy or stuck. Often times, this could happen when the iPhone keyboard app has crashed, when triggered by some software glitches including bad apps or faulty updates, and likewise when the phone is enduring some display/screen problems. If these symptoms occur more

What to do if cellular data is not working on your Apple iPhone XS [Troubleshooting Guide]

By Grace | September 11, 2019

If Wi-Fi is unavailable and you badly needed to go online, cellular data would be an alternative solution. For as long as you’ve got good cellular signal, has ample of data credits and cellular data feature is active on your phone, you can start sending iMessages, browsing the Internet, and manage emails on the go.

What to do if iPhone XS screen is unresponsive

By Harvey | September 11, 2019

Welcome to another iPhone XS troubleshooting article. This post will address another common problem for iPhones — screen freezing or becoming unresponsive. If you have a similar issue, this post might help. Before we proceed, we want to remind you that you can contact us by using the link provided at the bottom of this

What to do if iPhone XS sound notifications stops working after an update

By Harvey | September 11, 2019

Updates can make or break devices. In this post, one iPhone XS user reports that sound notification stopped working after installing a system update. If you have a similar experience, be sure to follow our solutions below. Before we proceed, we want to remind you that you can contact us by using the link provided

Specifications

Memory

  • 64GB 4GB RAM
  • 128GB 4GB RAM
  • 256GB 4GB RAM
  • no microSD card slot

OS & CPU

  • iOS 13
  • Apple A13 Bionic (7 nm+)

Audio

  • comes with a stereo loudspeaker
  • Active noise cancellation with dedicated mic
  • Dolby Atmos sound

Battery

  • Non-removable Li-Ion 3110 mAh battery
  • Fast battery charging 18W
  • Qi wireless charging
  • Reverse wireless charging

Display

  • IPS LCD capacitive touchscreen, 16M colors
  • 6.1 inches, 90.3 cm2 (~79.0% screen-to-body ratio)
  • 828 x 1792 pixels, 19.5:9 ratio (~326 ppi density)
  • Scratch-resistant glass, oleophobic coating
  • True-tone
  • Wide color gamut

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, hotspot
  • Bluetooth v5.0, A2DP, LE
  • comes with A-GPS, GLONASS, BDS, GALILEO, QZSS
  • USB 2.0, reversible connector
  • with NFC capability that supports Apple Pay only

Camera

Main Camera

  • 12 MP, f/1.8, 26mm (wide), 1/2.55", 1.4µm, PDAF, OIS
  • 12 MP, f/2.4, 13mm (ultrawide)
  • Quad-LED dual-tone flash, HDR (photo/panorama)
  • [email protected]/30/60fps, [email protected]/60/120/240fps, HDR, stereo sound rec.

Selfie Camera

Build

  • Dimensions: 150.9 x 75.7 x 8.3 mm (5.94 x 2.98 x 0.33 in)
  • Weight: 194 g (6.84 oz)
  • Front/back glass, aluminum frame (7000 series)
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by) - for China
  • IP68 dust/water resistant
  • Water resistant up to 2 meters and 30 minutes
  • Apple Pay (Visa, MasterCard, AMEX certified)