We now live in an era where wireless radio connections are innovated and being used for different purposes, especially on smartphones. You can use Bluetooth to share files, Wi-Fi for Internet and NFC for processing wireless payments. Created to allow smartphone users to connect to the Internet by using their carrier provider’s service, cellular data functions as one of the most useful features on a smartphone.
But like any other wireless functionalities, cellular data can easily succumb to different issues that could halt its proper functions. Even high-end smartphones like the iPhone 11 is not exempted from experiencing cellular data errors. iOS 13.3 was recently released and few iPhone 11 users are experiencing an issue on cellular data that is not working after the update.
If that is the reason why you landed on this page, be guided on how to deal with the not working cellular data on your iPhone 11 by following the methods provided below.
Troubleshoot iPhone 11 with a not working cellular data after updating to iOS 13.3
Your cellular data might stop working if there’s an ongoing service outages or system maintenance on the network provider’s end. These factors can coincidentally happen right after installing the update. It might be necessary to contact first your carrier provider and verify this information. Also ensure that your iPhone is getting an excellent signal reception as weak network coverage can also affect cellular data functionality.
If none of those things occurred, continue with the troubleshooting procedures listed below as they’re designed to cater software-initiated errors that’s causing cellular data not working on your iPhone 11 after installing iOS 13.3.
Also read: How to fix iPhone 11 shutting down randomly after iOS 13.3 update
First solution: Reboot your iPhone 11.
A simple reset could provide an ease of mind as it can fix the cellular data not working in an instant. This process can deal with minor glitches inflicted by the recent software update by refreshing the system and removing conflicts caused by erratic apps. It also provides a chance to implement necessary changes from the recent update that are not yet applied on the phone’s system.
A soft reset might do the trick and this is just your first option to reboot the device. Here’s how:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
Your second option is a force restart. Here are the steps:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
Once the reboot process has been completed, check if cellular data functions are working as intended.
Second solution: Refresh connections on your iPhone 11.
Your phone’s wireless connections can be jeopardized by random bugs from a faulty software update. But you can get rid of those bugs by turning off the cellular data for a few seconds and activate it after. This could fix the not working problem on your iPhone 11 and here are the steps:
- Select Settings from the Home screen.
- Tap on Cellular Data.
- Toggle the Cellular Data switch to turn the feature off for a few seconds and then tap the switch again to turn it on.
You can also remove conflicts from other wireless radios on your device that causes cellular data connection to not work by enabling and disabling the airplane mode feature. Toggling the airplane mode on will cut off all wireless radios and toggling it off will resume them. Here’s how it’s done:
- Access Settings from the Home screen.
- Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
- While the Airplane mode is enabled, perform a soft reset on your device.
- Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.
As soon as your phone boots up, enable cellular data and check if the issue has been resolved.
Third solution: Reset network settings on your iPhone 11.
Invalid or incorrect network settings can also cause cellular data connection problems. Your phone is using critical information for cellular data to work properly and if they have been misconfigured or invalidated through iOS overrides, it might have been the reason why cellular data stopped working after iOS 13.3 update.
But you can easily dodged this incorrect network settings by restoring them to their default values and options through a network settings reset. Here are the steps:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
Your iPhone will reboot automatically once the reset process is done. Once it boots up, check if you can now use the cellular data feature.
Fourth solution: Remove then reinsert the SIM card on your iPhone 11.
Errors that are transpiring on network-related services like cellular data can be due to firmware crashes on the SIM card. It could affect the phone’s reception and how it provides proper service. But you can easily remove any sim-card related issue that’s preventing the cellular data to work accordingly on your iPhone 11 by removing the SIM and inserting it again.
Here’s how you can do this method properly:
- Turn off your iPhone completely.
- Get the SIM ejector tool then insert it into the small hole on the SIM tray. The SIM tray is found on the side of your iPhone.
- Gently push the ejector tool until the tray pops out.
- Remove the SIM card from the tray and inspect it for any signs of damage like liquid traces and scratches. If there’s none, place the SIM card back into the tray in the same position and orientation before it was removed.
- Push the SIM card tray back into the phone until it’s locked.
To check if cellular data is working fine, turn on your iPhone once the tray is locked properly and enable cellular data feature.
Fifth solution: Restore your iPhone 11 to its default factory configurations.
Should none of the solutions fixed the problem on your phone’s cellular data, it might be time to erase all contents and revert your phone to its original factory configurations. There’s a chance that stubborn glitches are hindering the resolution of this issue and you’ll need a stronger solution to deal with them. If you want to give this a try, create backups of your important files via iTunes or iCloud beforehand.
If you’re ready, follow these steps to factory reset your iPhone 11:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Erase all contents and settings option.
- Enter your device passcode once prompted.
- Then tap to confirm all settings reset.
Allow your phone to restart on its own once the reset process is done. Set it up like a new one to use the device again and check if cellular data functions are back to normal.
Still having a not working cellular data on your iPhone 11?
Server problems can also prevent you from using cellular data services on your iPhone 11. If the issue persists after performing all of the given procedures, you may need to inform your carrier provider about the problem. Just provide them about the solutions that you’ve performed so that they can sort it out. You can also ask them to do a back-end refresh which might fix the cellular data that is not working on your iPhone.
Faulty software update can also prevent the resolution of this issue and it is best to let Apple know about this problem. You can send a report to Apple support and provide complete details of the issue. They might be able to come up with an alternative recommendation on how to deal with the cellular data problem that occurred on iPhone 11 after updating to iOS 13.3.