How to fix an iPhone 11 Pro that won’t connect to the App Store after updating to iOS 13.2.3

Not all the apps you desired come pre-installed on your iPhone. Thus, Apple created a platform for you to search for and download third-party apps and services that you’d like to use on your device. In order to use App Store services, you will need to set up an App Store account on your device with your Apple ID and password. Your device must also have sufficient storage and stable internet connection. Once you’ve met all these requisites, you should be all set to connect to the App Store and use its services. In case you’ll have trouble doing so after installing a new firmware update on your device, I’ve laid out some basic troubleshooting methods for you to refer to. Feel free to refer to this quick walk-through to figure out what to do if your iPhone 11 Pro won’t connect to the App Store after updating to iOS 13.2.3. 

Troubleshooting an iPhone 11 Pro that won’t connect to the App Store after updating iOS

Before you begin troubleshooting, check and ensure that your date and time settings are correct. Real-time services like App Store typically require correct date and time information on the device for them to sync properly with the server. 


First solution: Restart or soft reset your iPhone.

Your iPhone may be just enduring some minor post-update glitches and therefore needs a restart. Thus, the first potential solution I recommend is a soft reset. Performing a soft reset can fix various types of minor system issues on the phone including post-update bugs that ruined the App Store system. Here’s how it’s done:

  1. Press and hold both the Side button and Volume Up button for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

When the phone is finished rebooting, give it some time to reconnect to Wi-Fi. By the time it gets online, you can retry launching the App Store and see if your device can now connect.


Second solution: Disconnect the internet then reconnect.

Random internet problems can also hinder the App Store and other online apps from working on your device. To clear this out, try to refresh your iPhone’s internet connection to eliminate post-update internet connection errors that might have caused the App Store to become unstable or inaccessible. You can use the typical method, which is through the Wi-Fi toggle. Just follow these steps:

  1. From the Home screen, tap Settings.
  2. Scroll to and select Wi-Fi.
  3. Toggle the Wi-Fi switch to turn the feature off.
  4. After a few seconds, toggle the switch to turn Wi-Fi back on again.

Another way to refresh wireless services on your iPhone is through the Airplane Mode trick. And here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Scroll down and tap on Airplane Mode.
  3. Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth. 
  4. While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
  5. After it reboots, go back to Settings-> Airplane Mode menu.
  6. Then toggle the Airplane Mode switch to turn it OFF again.

Performing the Airplane mode trick can also fix various types of problems affecting wireless features and services on your phone.

In the case where a corrupted Wi-Fi network is at fault, deleting and re-adding the network would be necessary. Here’s how to do this:

  1. Go to your iPhone Settings-> Wi-Fi menu then make sure that the Wi-Fi switch is turned on.
  2. Scroll down to the list of available Wi-Fi networks and then select the network that your iPhone is connected to.
  3. Tap the information “i” icon next to the name of the selected Wi-Fi network.
  4. Then tap the option to Forget this Network.
  5. If prompted, tap Forget Network to confirm network deletion.

After deleting the network, toggle the Wi-Fi switch to turn the feature OFF and then restart or soft reset your iPhone. When your iPhone is finished rebooting, head back to Settings-> Wi-Fi menu then tap to enable the Wi-Fi switch. Navigate to the list of available networks and select your preferred Wi-Fi network to connect to. Be sure to enter the correct Wi-Fi password.

Switching to another Wi-Fi network can also help if the problem is attributed to a corrupted Wi-Fi network in use.

ALSO READ: How to fix an iPhone 11 Pro that cannot update apps via App Store

Third solution: Check and manage your iPhone restrictions.

Restrictions can also restrain the App Store from loading or working on your iPhone. To make sure that this is what’s causing you this trouble, check and manage restrictions on your iPhone 11 Pro with these steps:

  1. From the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. Enter your passcode if prompted to proceed.
  5. Tap iTunes & App Store Purchases.
  6. Tap In-app Purchases and select Allow.

Alternatively, you can go to Settings-> Screen Time-> Content & Privacy Restrictions menu then tap Allowed Apps. See iTunes and App Store are allowed. If not, toggle the switch to lift App Store restrictions.


Fourth solution: Reset all settings to fix your iPhone 11 Pro that won’t connect to the App Store.

Eliminating incorrect system settings on the phone can also help fix the problem, especially if system settings conflicts are preventing your device from connecting to the App Store server. This reset doesn’t delete any saved data on your iPhone storage, so it’s safe to do it even without creating backups. Just follow these steps whenever you’re all set:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap to select Reset all settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Tap on Reset all settings again to confirm action.

Your iPhone will restart automatically when the reset is finished. By then you can start re-enabling necessary features to use them again on your phone.


Fifth solution: Log out and back into your App Store account.

Voided or expired login session can also be the underlying cause of the problem. This is very likely to happen after an update, as the new system changes are implemented. To address the problem, all you have to do is sign out from the App Store and then sign in again. Just follow these steps:

  1. From the Home screen, tap Settings.
  2. Select iTunes & App Store.
  3. Tap to select your Apple ID header or profile picture at the top of the screen.
  4. Scroll down and tap Sign Out. 

You will then be logged out from your App Store account. After a few moments, tap the Sign In option again and enter your Apple ID credentials to log back into your App Store account as if it’s the first time.

ALSO READ: How to fix an iPhone 11 Pro Max that cannot download, install new apps after iOS 13.2.3

Last resort: Restore your iPhone in iTunes.

The problem you’re dealing with may be very complex that it requires more advanced solutions to be rectified. At this point, your next option would be a system restore through iTunes. You can go for a recovery mode restore or DFU mode restore. But be sure to note though that these methods result in permanent data loss as they wipe all data from your iPhone system along with stubborn system bugs. If possible, try to back up your iPhone data to iTunes, then follow these steps to start restoring your iPhone in iTunes via recovery mode:

  1. Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
  2. Open iTunes on your Windows and/or earlier Mac computer or Finder app on your Mac running macOS Catalina.
  3. While your device is connected, quickly press and release the Volume Up key. 
  4. Then quickly press and release the Volume Down key.
  5. Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you  see the Apple logo as you’ll need to boot your phone in recovery mode.
  6. Shortly after you see the Connect to iTunes screen, you will be prompted with the next instructions via message prompts.
  7. If prompted to Update or Restore your iPhone in iTunes, select Restore to erase your device and restore it from a recent iOS backup saved on your computer drive via iTunes. 

Follow the rest of the onscreen commands to finish restoring your iPhone. You can disconnect your device from the computer only when the system restore is complete.

What to do if your iPhone 11 Pro still won’t connect to the App Store?

If none of the above solutions worked and your iPhone is still having trouble connecting to the App Store, check the system status to see if the App Store service is up. Your iPhone won’t be able to access App Store service if the server itself is down. You can also contact Apple Support to report the issue. This is a must-do given that the onset of the problem was when the new iOS update was implemented. Should this be another iOS bug affecting App Store services, Apple will be obliged to develop and roll out another update that’s programmed to fix the bug.


ALSO READ: Five post-update app problems on Apple iPhone 11 Pro Max after iOS 13.2.3 update