All you wanted was to have a certain app added on your iPhone but unfortunately that made up you end up in trouble. Just like computers, your iPhone system can also be ruined by an application. And when this happens, different symptoms could instigate. One of the possible symptoms to show up is on random crashes, unresponsiveness and other performance problems. Performance issues are usually seen in early devices most likely due to wear and tear. Nonetheless, similar symptoms may also arise in new devices due to software-related triggers. Addressed in this post is a relevant issue on the new iPhone 11 that is not responding after installing new app. Based on the given scenario, the problem is apparently attributed to a bad app and so deleting the suspected app should fix the problem. However, the fact that your iPhone ended up not responding makes app deletion not possible. If ever you encounter the same problem on your new iPhone, I have lined up a few applicable procedures to get your phone back to its normal state and then eliminate the culprit. Read on for more detailed solutions.
Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting an iPhone 11 that’s not responding after installing a new app
Again, these solutions will only be able to address the problem if your iPhone is totally free from any sort of physical or liquid damage. You may start whenever you’re all set to troubleshoot your frozen iPhone.
First solution: Force restart your iPhone.
Random software issues are typically resolved by restarting the phone. But since your iPhone is not responding, carrying out the usual reboot or soft reset wouldn’t be possible. As an alternative procedure, you can force restart your iPhone 11 instead. This will force your iPhone system to shut down and then triggers it to execute the normal boot sequence. Here’s how it’s done:
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
Wait for your phone to finish booting up to the Home screen. If it managed to boot up and get back to its normal responsive state, immediately find the bad app and then remove or uninstall it from your iPhone. Here’s how what you should next:
- Go to the Home screen to get started.
- Scroll to and find the suspected app that you’d like to remove.
- Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
- Tap Delete from the warning message.
- Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.
You can also try reinstalling the app, in case you badly needed it to be installed on your phone. Perhaps your first installation wasn’t successful and so that app ended up being rogue or corrupted. But you can also just play safe and try other more credible apps that serve the same purpose.
Installing the latest update on your iPhone can also help keep your system free from any sort of bugs that can likewise trigger occurrence of similar symptoms.
- To check for available updates, simply head over to Settings-> General-> Software Update menu on your phone. Then follow the onscreen instructions to download and install new firmware update for your device.
Don’t forget to reboot afterward so as to ensure all new system changes and fix patches from the update are applied properly.
All these however can only be done if your iPhone managed to boot up from a force restart. If your iPhone is still unresponsive, then you can try the next solutions.
Second solution: Erase your iPhone and restore it in Tunes (factory reset).
A factory reset is usually the key to eliminate complex system errors that caused recurring symptoms. But since the iPhone is not responsive, performing a factory reset through settings wouldn’t be possible. This is when iTunes plays its role. That said, you can use iTunes to manually reset your iPhone 11. To get started, you will need to secure a Mac or Windows computer and then connect your iPhone using the original USB cable or Lightning cable that came with it. Whenever you’re all set to erase your iPhone, continue with these steps:
- Open Finder on your Mac with macOS Catalina 10.15 or iTunes on a Windows computer or earlier Mac. Make sure you are using the latest version of iTunes software on your computer to avoid bumping into some system conflicts.
- Connect your iPhone to the computer using the Apple-supplied USB cable/Lightning cable.
- Wait for iTunes to recognize your iPhone and then sync.
- Click the Restore [iPhone] button to instigate iOS restore.
- If necessary, sign out of Find My iPhone then click Restore to continue.
- When you see the confirmation message, click the Restore button to confirm that you want to erase and restore your device.
Your iPhone will then start wiping data and then restarts when done. After it reboots, factory default settings are restored. This means you’ll have to set your iPhone up as new.
Third solution: Perform a recovery mode restore to fix your iPhone 11 that’s not responding.
System issues that could not be handled by a factory reset are usually dealt with by performing a recovery mode restore through iTunes. This will put your device in a recovery state and then allows iTunes to repair any damaged system components. Just follow these steps to put your iPhone 11 in recovery mode and then restore iOS through iTunes:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
- Follow the rest of the commands to restore and fresh install the firmware on your iPhone in recovery mode through iTunes.
The system restore process normally takes 15 minutes. If your iPhone is not finished restoring after 15 minutes, there is a tendency for it to exit recovery mode. Just let it finish downloading the software and then enter recovery mode again using the previous steps.
You may opt to set your device up as new or restore it from a previous iOS backup. The latter however is only possible if you have saved a backup of your iPhone on that same computer you are using right now. If not, then you’ll have no choice but to go for the former option.
Is your iPhone 11 still not responding?
Complex app problems are typically dealt with by a factory reset or iOS restore. That said, the problem should be fixed by now. But if it doesn’t, then you could be dealing with something else like a corrupted OS, if not hardware damage. The latter however is very unlikely given that what you’ve got is a new iPhone. For as long as you haven’t dropped the phone yet or got it wet, hardware damage shouldn’t be the underlying cause. To rule out a corrupt iOS, you can try a DFU mode restore.
DFU or Device Firmware Update mode is the deepest type of system restore you can do on your iPhone. While your device is running in DFU mode, iTunes will still be able to communicate with your phone even if the bootloader is corrupted or not activated. Thus, there’s a better chance of repairing major system damage using iTunes commands.
If nothing else worked, then that is when you should escalate the problem to Apple Support or contact your iPhone carrier for any further recommendations. You can also visit the nearest Apple service center in your area, if you want an iPhone technician to scrutinize the unit.
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