One of the most annoying yet inevitable issues you could bump into when using your iPhone is having no internet connection. The same thing when you’re dealing with slow internet browsing issues. The fact that most of your iPhone features are internet-based makes it more necessary for your device to always have a fast and stable internet connection, if possible. Otherwise, you wouldn’t be able to use the majority of your iPhone’s apps and services. But then again, internet connectivity issues couldn’t be avoided due to many different factors. That said, internet problems can arise anytime. This gives you no option but to troubleshoot the problem and try some means to restore your internet connection as soon as possible, unless temporary outages or scheduled network maintenance are the underlying cause. Lined up below are a few suggested methods that are used to deal with a relevant issue on the new iPhone 11 device that keeps disconnecting from Wi-Fi network. Feel free to refer to this guide whenever you need more inputs in dealing with this problem on the same iOS device.
Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPhone is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting an iPhone 11 that keeps disconnecting from Wi-Fi network
First, check your distance from the wireless router or modem. The farther you are from the router or modem, the weaker the signal your phone can get and thus it’s connection from the Wi-Fi network is not that stable. As a result, your device is prone to experience intermittent connection or Wi-Fi drops. To ensure that proximity isn’t an issue, move closer to the wireless router/modem if possible and see if that improves the quality of your internet connection. If that doesn’t work, then try each of the following solutions.
First solution: Power cycle the modem/router then restart your iPhone.
The main source of your internet connection is most likely a wireless router, if not a modem/router. Like any other electronic devices, modems and routers also bump into some random software glitches and firmware crashes. And when these things happen, various types of internet connectivity issues could arise. And one of them is on random Wi-Fi disconnects or Wi-Fi drops. To make sure these aren’t the main reason why your iPhone keeps disconnecting from the Wi-Fi network, power cycle the modem or router your iPhone is connected to, if possible. Just follow these steps when ready:
- Turn off your modem/router by pressing on the power button.
- While the device is powered off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
- After the elapsed time, press the power button to turn it back on.
- Wait for all the light indicators to become stable and make sure that the Wi-Fi indicator is green. If it’s red, then that denotes an internet problem to fix.
A power cycle or reboot on the network equipment can do a lot of good things when it comes to resolving random internet problems. After the modem/router reboots, continue with these steps to soft reset your iPhone 11:
- Press and hold both the Side and Volume Up buttons for a few seconds.
- Release both buttons when the Slide to Power off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
A soft reset or quick restart on an iPhone can help fix various types of system issues, including the ones ruined the quality and stability of your wireless internet connection.
Second solution: Refresh wireless feature of your iPhone.
The typical way of refreshing wireless features of an iPhone is through the Wi-Fi toggle. And it works by turning the Wi-Fi switch off for a few seconds and then turning it back on again.
That being said, go to your iPhone Settings-> Wi-Fi menu and then toggle the switch to turn Wi-Fi off and on.
If that method doesn’t do any good and that your iPhone is still experiencing random Wi-Fi drops, you can try applying the old tweak widely known as the Airplane Mode trick. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth.
- While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn it OFF again.
After turning Airplane mode off, your phone’s wireless radios are reactivated. But in some cases, you may have to turn the Wi-Fi switch back on for your device to re-establish Wi-Fi internet connection.
Third solution: Forget your Wi-Fi network and then add it back.
When it comes to persistent internet issues, a corrupted network equipment is more likely the underlying cause. When a network gets corrupted, your device may still be able to use it but the internet connection it receives is no longer that stable compared to when it’s working a hundred percent. In that case, deleting the corrupted network would be necessary. This will allow you to set up your Wi-Fi network as new. Just follow these steps to get this done:
- Begin by heading to your iPhone Settings-> Wi-Fi menu then make sure that the Wi-Fi switch is turned on.
- Scroll down to the list of available Wi-Fi networks and then select the network that your iPhone is connected to.
- Tap the information “i” icon next to the name of the selected Wi-Fi network.
- Then tap the option to Forget this Network.
- If prompted, tap Forget Network to confirm network deletion.
Also consider deleting any other saved Wi-Fi networks that you don’t use. Doing so will prevent any of these networks from interfering with your current network. Just follow the same steps to delete all other saved Wi-Fi networks from your device. Once you’re done deleting the networks, reboot your iPhone to clear its network cache. After it reboots, go back to your iPhone Settings-> Wi-Fi menu and then select your Wi-Fi network to join and connect to it as new. Just be sure to enter the correct Wi-Fi password, if prompted to do so.
Fourth solution: Update carrier settings to fix your iPhone 11 that keeps disconnecting from Wi-Fi network.
Installing updates can also resolve network problems on your device. Updates that are deemed essential to your phone’s network system are those that came from your internet service provider/carrier and the ones coming from Apple itself. At this point, begin with the carrier settings update. To get these updates, they have to be officially available or rolled out by your carrier for your device. But since your iPhone doesn’t have a stable internet connection, installing the update automatically won’t be possible. As an alternative solution, follow these steps to manually install any available carrier settings update for your iPhone 11 in iTunes. But first, you will need to use a computer that’s connected to the internet and has the latest version of iTunes app in it. Once you’ve got the equipment ready, you may proceed with these steps:
- Connect your iPhone to the computer and then open iTunes. Be sure to use the latest version of iTunes app to avoid bumping into some system conflicts.
- Wait for your device to sync and back up with iTunes.
- Click to select your iPhone 11 when it appears in iTunes.
- Navigate to the Summary section and then hold down the Shift key on the keyboard and click Check for Update. Doing so will prompt iTunes to install an iOS image (*.ipsw).
- Change the file type to iPhone/iPad Carrier Configuration File (*.ipcc).
- Select the desired file and then follow the rest of the onscreen instructions to complete the process.
- When the carrier update installation is complete, turn your iPhone off and then disconnect it from the computer.
All recent carrier settings updates should then be implemented the next time you turn your iPhone back on.
Fifth solution: Install the latest iOS update on your iPhone 11 via iTunes.
Aside from carrier updates, installing the latest iOS update available for your iPhone can also help fix the problem, especially if random system bugs and malwares are the main triggers. These updates can be installed wirelessly through settings and manually through iTunes on a computer. Considering that your iPhone is not getting a stable Wi-Fi internet connection, the former method won’t be applicable. That said, you’ll have to manually update your iPhone on a computer via iTunes. Just follow these steps whenever you’re all set to update your device:
- Connect your iPhone to the computer using the original USB or Lightning cable.
- Open iTunes on the computer and wait for it to recognize and sync with your iPhone.
- Select your iPhone 11 Pro Max when it appears on the computer.
- Navigate to the Summary section and then click the button to Check for Update.
- If an update is available, click the button to Download and Update<span style=”font-weight: 400;”> your phone.
- Enter your passcode, if prompted to continue.
Then follow the rest of the onscreen prompts to finish installing the new update on your iPhone 11.
Be sure to check your iPhone’s Wi-Fi switch and see if it’s enabled. Otherwise, toggle the switch to enable the Wi-Fi.
Last resort: Reset network settings on your iPhone 11.
Network errors can also be the main reasons as to why your phone is getting intermittent Wi-Fi connection. Automatic settings overrides from software updates as well as customized network settings may inflict some conflict and trigger some internet issues to occur on your device. To clear these out, follow these steps to reset network settings on your iPhone 11. This will erase all your current network settings including automatic update overrides that might have contained some errors. You don’t need to back up files from your iPhone storage though because this reset doesn’t affect the internal data. All saved Wi-Fi networks, Bluetooth connections and other relevant information will be deleted, so you’ll need to set them up again as new afterward. Just follow these steps whenever you’re all set to begin:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down and tap on Reset.
- Tap Reset Network Settings<span style=”font-weight: 400;”> from the given options.
- Enter your passcode if prompted to continue.
- Confirm action by tapping on Reset Network Settings again.
Your phone should restart by itself when the reset is finished. By then you can start enabling necessary features and set up your Wi-Fi network to connect to it like the first time you did. Be sure to enter the correct Wi-Fi password to ensure that successful connection.
Is your iPhone 11 still disconnecting from Wi-Fi network?
For Wi-Fi drops that persist after applying the above solutions, they’re most likely attributed to some technical problems on the network base like when network outages are transpiring. In worst case scenarios, the problem could also be tied to hardware damage like when some physical network components on either the iPhone or network equipment (modem/router) is present. At this point, you may report the problem to your internet service provider so they can help you further in carrying out more advanced internet troubleshooting procedures like resetting your IP address, modifying necessary server settings, and the like. If all your devices are experiencing the same problem and that they’re connected to the same Wi-Fi network, then you can ask your internet service provider to re-provision or reset the modem from their end. For further recommendations, you can also escalate the problem to Apple Support.