How to fix iPhone 11 frozen screen after iOS 13.3 update [Troubleshooting Guide]

Your phone’s touch screen is one of the most used features on a daily basis. Having said that, I could say that it is one of the most essential parts in a smartphone. But how can you use your phone if the phone’s screen isn’t responding to touches? 

Tackled in this post are common workarounds that should help iPhone 11 users who are having some issues with their touch screen not responding after installing iOS 13.3 update. To know more about the information and if you’re having the same problem, scroll down and find out how you can deal with the unresponsive screen issue on your iPhone

 

Troubleshoot not responding or frozen screen on iPhone 11 after updating to iOS 13.3

Dust or dirt can block the phone’s touch screen to respond from the desired commands. It might be necessary to wipe it with a clean cloth on a daily basis to remove accumulated particles that could hinder proper touch screen functions. If you’re using a screen protector, make sure that it is not damaged as it can also cause touch screen problems

If the phone has been accidentally dropped, you might need to bring it to the nearest Apple service center in your area and have it examined by their onsite technician. It is possible that the connectors on the screen have been damaged and needs to be fixed. 

But if it did not incur any physical strain, perform the steps provided below to fix the unresponsive screen that may have been caused by software glitches. 

 

First solution: Force restart your iPhone 11. 

Random bugs that have accumulated on your phone’s system after a software update can cause operation disturbances. If they’ve attacked the apps or other functions on the device, it may result in a stuck screen. That could happen if the phone’s system is trying to fix the errors but it’s too much to handle and the phone’s screen will hang or not respond at all. 

Usually, these glitches can be fixed by restarting your device but you might wonder how you can possibly perform a reset if the iPhone’s screen is not responding to commands. Luckily, there’s an alternative method to reboot your device called a force restart. It uses the phone’s hardware keys to initiate a reset and a frozen screen should not be an issue. 

Here are the steps: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Wait for your phone to boot up and check if the touch screen functions are back to normal. If so, update all apps to remove any in-app errors that could trigger a frozen screen in the future. Here’s how: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

Once apps are updated, restart your device to refresh the system and implement necessary changes on your device. 

 

Second solution: Factory reset your iPhone 11 via iTunes. 

If performing a force restart did not shake the unresponsive screen problem, you might need to delete all contents on your device through iTunes. This should help in deactivating stubborn glitches and restore the default factory configurations of your iPhone 11. To perform this procedure, prepare a Mac or Windows computer with the latest iTunes installed. 

Also ensure that your computer runs on the latest operating system that is compatible with your iPhone 11. If all requirements are met, perform the steps below: 

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option. 
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer. 
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

Once the procedure has been completed, set up your device and check if your able to use the touch screen this time. 

 

Third solution: Perform a recovery mode restore on your iPhone 11 via iTunes. 

Some errors might have escalated to a complex system glitch and could be hard to deal with. If the touch screen functions are still not restored up to this point, you might need to perform another advanced solution to deal with the unresponsive screen on your iPhone 11

To perform the recovery mode restore, use the same computer that you have and follow the steps below: 

  1. Using the supplied USB/Lightning cable, connect your iPhone 11 to the computer then open iTunes on your computer.
  2. Press and release the Volume up button quickly.
  3. Press and release the Volume down button quickly.
  4. Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
  5. Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again. 

Follow the rest of the on-screen prompts to complete the process. Only disconnect your iPhone to the computer once you’re told to do so. 

 

Fourth solution: Perform a DFU mode restore on your iPhone 11. 

Executing the deepest type of restore on your iPhone 11 might fix the not responding touch screen problem. Device Firmware Update or DFU mode restore allows your phone to communicate with iTunes even when bootloader is not sync or activated. That process can help in clearing fatal system error that’s preventing proper communication between the phone’s touch screen functions and the system. 

Before you perform this process, make sure that your device has not been dropped accidentally as that will result in a permanently damaged iPhone. If no physical stress or damaged has occurred, continue with the procedure. You will need to use your computer to execute this method. Once ready, follow the steps listed below: 

  1. Connect your iPhone 11 to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone 11 shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

Once done, perform a force restart on your iPhone to exit DFU mode then check if the issue has been resolved. 

 

Still having an unresponsive screen on your iPhone 11? 

If none of the solutions fixed the the touch screen problem on your iPhone 11, you may visit the nearest service center in your area and have your device checked by their onsite technician. There might be a hardware problem that’s preventing touch screen to respond to any commands or the phone itself is already defective.