How to fix an iPhone 8 Plus that has no Internet access but connected to Wi-Fi network [Troubleshooting Guide]

Various types of network errors can occur in smartphones. Cannot connect to Wi-Fi, connected to Wi-Fi but no Internet access, and other wireless connectivity issues can occur and reoccur at any time regardless of which phone or carrier you are on. Here in this context, I will tackle and try to address one of the commonly raised Wi-Fi issues, which is likewise beginning to transpire in some new iPhone 8 Plus variants. Read on to find out what prevents your iPhone from having access to the wireless Internet even when it’s connected to a Wi-Fi network.

Drop by our iPhone 8 Plus troubleshooting page if you have other issues with your phone as we’ve already addressed the most common problems. If you need more help, fill up our iPhone issues questionnaire and hit submit to contact us.

First solution: Reboot your wireless router/modem.

Firmware crashes not only occur in smartphones but also to the very source of your Internet connection at home  and that is your wireless router or modem. You probably noticed that from time to time the light indicator on your modem or router would change from green to red or blue to red and then your Internet connection is lost.  It’s a possible indication of a firmware issue on your network equipment. But it’s not always a red light that denotes your router or modem firmware is crashing. In fact, there are times when modem/router lights don’t change but you cannot access the Internet. Regardless of the symptoms, you can deal with the problem by restarting the network equipment just like when your phone is acting weird. Tech people would call it “power-cycling,” the very first, if not the last solution they would recommend whenever you call for help in fixing Internet problems with your device. And here’s how it’s done:

  1. Turn off your modem or wireless router by pressing on the Power button until all the light indicators are out.
  2. Unplug your router/modem from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in.
  4. Press the Power button to turn the modem/router on again.

Wait until all the lights become stable. If you see any red light on your router/modem indicators, it usually denotes a problem on your network equipment that needs to be fixed so as to restore Internet connection.

Second solution: Restart your iPhone (soft reset).

Restarting your iPhone can do a lot of things. Aside from clearing and refreshing the internal memory, it also eliminates minor glitches that cause an app or device to misbehave. Network errors particularly minor ones are likewise rectifiable by a device restart or soft reset. That said, you should try and do it now. For starters, here how a soft reset is done on the iPhone 8 Plus:

  1. Press and hold down the Side/Power button for a few seconds until the Slide to Power Off menu appears.
  2. Drag the slider to turn the device off completely.
  3. After 30 seconds, press and hold down the Side/Power button again until the Apple logo appears.

A soft reset does not affect your iPhone data so you will not lose anything you’ve stored on the internal memory in the process.

Third solution: Turn Wi-Fi off and on.

Another simple way to restart and refresh your wireless Internet connection is by toggling the Wi-Fi switch off for a few seconds and then turn it on again. This trick has been able to help many people who have dealt with different types of wireless connectivity issues on an iPhone so you should consider it among your outlined workarounds.

To do so, head over to Settings-> Wi-Fi menu. Then toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch to turn Wi-Fi back on.

Open your browser app and try navigate to any website to see if you are now able to access the Internet. If that doesn’t work, then move on and try other methods.

Fourth solution: Forget/delete your Wi-Fi network then reconnect.

When you forget a wireless network from your iPhone the next time you connect to that network is like the first time you do. Sometimes your Wi-Fi network or any of the wireless networks saved in your iPhone gets corrupted and that’s when connectivity issues transpire. In most case, a reboot on the router or modem fixes everything but sometimes this won’t work. As alternative solution, you can try to forget your wireless network from your iPhone and then reconnect. Here’s how it’s exactly done:

  1. Tap Settings from the Home screen.
  2. Tap Wi-Fi.
  3. Tap the blue i or information icon next to the Wi-Fi network you want to delete.
  4. Then tap the option to Forget This Network.
  5. Restart your iPhone, then scan and connect to your wireless network again.
  6. To scan for a Wi-Fi network to join, head over to Settings-> Wi-Fi, then tap the slider to enable and view available Wi-Fi networks. Select your wireless network to join and connect.

If that won’t work either, then you should now consider system resets as your next options.

Fifth solution: Reset network settings.

A network settings reset can fix the problem if it’s triggered by erroneous settings on your iPhone 8 Plus network. This however deletes your wireless credentials along with the relevant settings so be sure to take note of this information before you proceed. Here’s how to reset network settings on your iPhone 8 Plus:

  1. Tap to open Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset network settings.

Your iPhone automatically reboots when the reset is finished. After it boots up completely, you will need to set up your wireless network again to scan for and reconnect to Wi-Fi.

Last option: Master reset/iOS restore.

Restoring your iPhone 8 Plus to its factory defaults can be the key to fixing the problem you have with wireless Internet access, especially if it’s triggered by some more intricate system bugs. This wipes everything out from your iPhone system so don’t forget to back up your data and personal information from the internal memory.

  • To perform a factory reset, head over to your iPhone Settings-> General-> Reset-> Erase all content and settings. Alternatively, you can use iTunes on your computer to backup your data on a computer before you instigate a full system reset on your iPhone 8 Plus.

Meanwhile, if the problem started after installing a new firmware update, then it’s probably a post-update issue inflicted by an update bug. In this case, restoring your iPhone to a previous iOS backup file can be an option while waiting for Apple to rollout that next update that contain the required fix patch.

  • To restore your iPhone 8 Plus, you will need to use the latest version of iTunes software on your computer. Connect your iPhone to the computer using the Apple-supplied USB cable or Lightning cable.

When your device is recognized in iTunes, follow the rest of the onscreen instructions to restore your iPhone 8 Plus to a previous iOS backup file.

Seek More Help

Contact your carrier or Apple Support for other options and additional inputs if the problem persists after exhausting all possible means to fix your iPhone 8 Plus on your end. Do this especially if your iPhone suddenly lost access to the Internet even when it’s connected to Wi-Fi after installing a new software update. It can be an update bug that needs a fix patch.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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