iphone troubleshooting

Is your iPhone acting up? Tell us about your problems!

If you are having issues with your iPhone, please let us know about it using the questionnaire form below.  By completing as much information as possible, we should have the information necessary to solve your problem.

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iPhone Issues Questionnaire Form

Contact us with your problem using the questionnaire form below.


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  1. All my sound is silent my phone vibrates only I’ve been in set up several times and can’t figure it out. Please help

  2. my iphone won’t on.. the charger also connect… I’ll checked with technician… they say it might be coz of the motherboard.. how to do now.. thanks..

  3. I have forgotten my Passcode on my iPhone 6S. I now have got into such a trizze trying to remember the number that the phoe has locked me out and will not even recognize my Touch ID until i put my passcode in.

    Will you please be able to help me either to retrieve my Passcode or have a new one

    Kind Regards

  4. The orange on and off button on the left side does not function at all This phone does not ring on incoming calls. But I hear everything else

  5. Hello, yesterday i was charging my iphone 6s plus and it suddenly turned off. since then, i tried the whole process of pressing the two buttons so it can restart and turn on but it doesn’t. my screen stays pitch black the whole time.

  6. Just got my new iPhone 8 Plus.
    Nothing shows up on my calendar—how do I sync all the information?
    Also, caller I’d shows only phone numbers and not contact names even though contacts have merged.
    Please help!
    Thank you!!

  7. My iphone 6s plus will not let me swipe to open the phone. I attempted to shut it down but it will not let me swipe to close it either.

  8. My iPhone 7 plus back camera is not working it just turns black but my front camera works & my flashlight does not work either & when I FaceTime my front camera is upside down . I don’t know what to do or where to go to get it fixed .Any recomdations ?

  9. Cannot forward any email from IPhone. Apple says server issue. Tech says apple software issue. Help!

  10. i m finding a problem in accessing my contacts on my iPhone 7 it is slow in bring forth the contacts , takes long to access my contacts

  11. have an iPhone 7 and need help with Sounds and Haptics. I will explain a situation as follows:
    I listen to music and play Word Spark, which requires dragging letters to spell words. Sometimes I take a screen shot in between.
    Problem is I cannot seem to mute the sound of the app while dragging letters, nor the sound of the screen shot, without muting the phone completely. However then I cannot listen to the music.
    Is there a way that I can mute the camera and in-apps sounds, yet still hear the phone ringing and listen to music?

  12. iohone 6s overheted pmic,after reballing the pmic,now overheat all the components in the section were is located pmic

  13. i have an iPhone 6plus,it started freezing…i have tried rebooting it,changed the screen and restored it but its still having the same problem of turning on and off continuously at the the iPhone log

  14. After update now it thinks and thinks. Received a phone call and the number that came in was000000

  15. My iPhone 7 battery went dead, and after recharging, using both the wall plug and computer will not turn on. I’ve tried holding in the wake button and volume down button and it still will not turn on. It has not been dropped or wet. It is only three months old, so Apple Store told me they will replace it. But I need it to turn on long enough for me to get my trip of a lifetime pictures on the cloud.
    Pleas help any ideas,

  16. My iPhone screen keeps flickering, making things change color constantly. And there are very faint vertical lines on my screen, that go from unnoticeable to very noticeable. I’m not sure how to fix it, the only thing I haven’t tried is a factory reset.

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