How to fix iOS 13 no internet problem on your iPad Air 3, no internet access while connected to Wi-Fi network

Having trouble browsing websites and pages even when your iPad Air is connected to the Wi-Fi network? If this happens to you after the major iOS 13 transition, then you’re just one of those who are facing the iOS 13 no internet bug. Find out what solutions can be carried out to get rid of the triggers and fix  your Wi-Fi internet connection.

The iPad’s current network status shows that it’s connected to the Wi-Fi network but for some reason, websites and pages won’t load. If you happen to bump into the same issue after updating to iOS 13, then this post is for you. Keep scrolling down to get some inputs on how to resolve this issue. 

Among the inevitable issues any device can give into is having no internet access. Such a problem can be triggered by various factors and thus can occur at any time. Tackled in this post is a similar issue on the iPad Air 3 iOS 13 device that has no internet connection while it’s connected to Wi-Fi network. This may sound bizarre but it happens. 

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Troubleshooting iOS 13 no internet problem on Apple iPad Air 3

Problems transpiring from an update are apparently software-related and therefore fixable at home. The following workarounds are used to eliminate common post-update factors that caused your iPad Air to fail getting Internet access even when it’s already connected to the Wi-Fi network.

First solution: Power cycle the modem/router.

Although the problem started after installing the iOS 13 update, ruling out minor firmware issues on the modem or wireless router in use is also imperative. If you can access the network device right now, carry out these steps to power cycle it:

  1. Turn off the modem/wireless router. Just press and hold the power button until it switches off.
  2. While it’s powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in then turn back on.

Wait for the signal indicators on the modem/router to become stable. If your iPad was configured to automatically connect to your Wi-Fi network, that should reconnect right away. Once it’s connected, launch your browser app and then see you can now access the Internet.

ALSO READ: How to fix iPhone XS Internet very slow after iOS 13 [Troubleshooting Guide]


Second solution: Reboot your iPad Air (soft reset).

Your iPad’s network system might have become a bit unstable as it gradually adapt with the recent system changes. As a result, your device is experiencing intermittent connection or slow internet. Usually, symptoms like this are just due to some minor firmware glitches and thus, easily remedied by a system restart. This is when performing a soft reset or rebooting the device plays a vital role. If you haven’t already, then soft reset your iPad Air with these steps:

  1. Press and hold the Power button for a few seconds.
  2. Release the button when the Power off slider appears.
  3. Then drag the slider from left to right to power off the iPad.
  4. After 30 seconds, press and hold the Power button again until the Apple logo appears.

A soft reset also clears out piled caches from the internal memory including corrupted network data that might have caused conflicts to your phone’s Wi-Fi functions.

If you are using the stock Safari app as your browser, you can use the browser’s in-app option to clear cache and browsing history. Clearing the browser cache may also be necessary if the Safari app has gone rogue from the recent system transition.

Third solution: Refresh Wi-Fi to fix iPad Air iOS 13 no internet problem.

Turning your iPad’s Wi-Fi feature off and on can also help rectify minor errors including those inflicted by post-update bugs. It’s like giving your iPad’s Wi-Fi system a quick restart and refresh for smoother and better Internet browsing experience. Just refer to these steps:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Then toggle the switch to turn Wi-Fi off.
  4. After 30 seconds, tap the switch again to turn Wi-Fi back on.

You can also access the Wi-Fi icon from the Control Center then toggle it off and on from there.

ALSO READ: How to fix iPhone X iOS 13 No service error, cannot send/receive text messages


Fourth solution: Use the Airplane Mode trick.

Many people who have dealt with various types of wireless internet problems were able to find wonders by carrying out the Airplane mode tweak. It’s aimed at giving a simultaneous restart on the wireless radios of your device. It then turned to be an effective solution to wireless connectivity issues including those inflicted by random and faulty updates. If you wish to give it a try, then here’s how it’s done:

  1. Tap to open Settings app from the Home screen.
  2. Scroll to and tap on the Airplane Mode menu. 
  3. Tap the Airplane mode switch to turn it on. Doing so will disable your iPad’s wireless radios as well as its Wi-Fi features.
  4. While the Airplane mode is enabled, perform a soft reset on your iPad.
  5. Once the phone is finished booting up, go back to Settings-> Airplane mode then toggle the switch to disable the feature. 

Allow your device to re-establish Wi-Fi signal then re-enable Wi-Fi to reconnect to your network and try getting back online.

Fifth solution: Forget Wi-Fi network on your iPad Air then add it back.

It is also possible that your Wi-Fi network has been corrupted from the recent update. If that’s the case, then you will need to remove the corrupted network and then set it up as new. Here’s how it’s done:

  1. From your Home screen, navigate to Settings-> Wi-Fi menu.
  2. Make sure that the Wi-Fi switch is turned on.
  3. Scroll down and select your Wi-Fi network.
  4. Tap the information (i) icon next to the name of your Wi-Fi network (SSID).
  5. Then select the option to Forget this Network.
  6. If prompted, enter your passcode to proceed.
  7. And then tap the option to confirm that you want to forget the Wi-Fi network. The Wi-Fi network will then be removed from your device.

Also consider removing any other saved Wi-Fi networks from your iPad to prevent any of them from causing conflict to the wireless network you’ve selected.

Sixth solution: Reset network settings to fix iOS 13 no internet problem.

Your network settings might have been overridden automatically after the new iOS implementation and thereby resulted in some network conflicts. To clear this out, performing a network settings reset can help. Doing so will erase all recent changes made to your iPad’s network settings including automatic overrides from the iOS 13 software. You will be disconnected from your Wi-Fi network since it will also be deleted along with other saved network connections. After the reset, the original network configurations are restored. If you wish to proceed, then you can refer to these steps:

  1. From the Home screen, tap Settings.
  2. Scroll to and tap General.
  3. Tap on Reset
  4. Select the option to Reset network settings.
  5. Enter your passcode if prompted.
  6. Tap to confirm that you want to reset network settings on your device.

After the reset, your phone will restart on its own and then loads up the default network configurations. Set up your Wi-Fi network and connect to it like the first time you did. Be sure to enter the correct Wi-Fi network password to ensure that the connection is successful. When your device is connected, launch your browser app and try to see if you can now access the Internet.

Last resort: Erase your iPad Air and set up Wi-Fi as new.

If none of the above procedures is able to solve the problem and your iPad Air 3 iOS 13 still has no internet, then you may have to consider performing total system reset. This is often needed if complex network errors are present. But before you do, be sure to back up all critical files saved on your iPad’s internal memory as they will also be deleted in the process. After securing the backup, you may proceed and follow these steps to factory reset your iPad through settings:

  1. Tap Settings from the Home screen to get started.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Enter your device passcode when asked to proceed.
  5. Select the option to Erase all content and settings.
  6. Then tap the option to confirm full system reset.

Alternatively, you can use iTunes to manually erase your device through a computer. You can back up your files to iTunes on your computer if you wish to opt for this method. Just follow these steps:

  1. Connect your iPad to the computer using the original USB cable.
  2. Open iTunes on the computer, if it isn’t already.
  3. Click on the iPad button located near the top of the iTunes screen.
  4. Navigate to the Summary pane then click the option to Restore iPad.

Restoring the iPad can also be considered among the next options if your iPad Air 3 still has no internet access after performing a factory reset. There might be some complex iOS bugs that could not be rectified by any of the standard procedures and therefore requires a dedicated solution. However, it would take some time for Apple to come up with the patch. While waiting for it, you can just restore your device from a previous backup. If you’ve backed up your iPad Air data on your computer through iTunes before updating to iOS 13, then you can restore your device from that backup file. Just follow these steps:

  1. Connect your iPad to the computer using the Apple-supplied USB cable/ Lightning cable
  2. While it’s connected, open iTunes on your computer.
  3. From the main menu in iTunes, select File.
  4. Then click on Devices.
  5. Finally, select the option to Restore from Backup.

Restoring your iPad in recovery mode or DFU mode can also be considered as a last option if nothing else works. Either restore methods allows you to downgrade to the previous iOS version while waiting for Apple to roll out a dedicated fix patch to address this iOS 13 Internet bug.

ALSO READ: How to fix iPhone XS Facebook app won’t open/load after iOS 13 update [Troubleshooting Guide]


Does your iPad Air 3 iOS 13 no internet problem fixed?

The problem may not be rectifiable on your end. The fact that you’re still facing the same problem up to this point is an indication that the problem is either too complex or just beyond every end-user’s capacity to resolve. With that said, you can seek further assistance from your Internet service provider. They can walk you through carrying out more advanced internet troubleshooting like re-configuring IP addresses and other network settings that need to be modified to work smoothly with the iOS 13 network system interface. Otherwise, call Apple Support for more help.

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