How to fix an iPhone 11 Pro Netflix app that’s not working

One of the most reliable platforms for online movie and TV streaming is Netflix. It is a popular, subscription-based video streaming service among Android and iOS device users. And now, Netflix is globally known as an online entertainment giant. The main requirements for using Netflix is a valid/registered Netflix account and a stable and fast internet connection on your device. Nonetheless, you would still be able to stream Netflix videos offline considering that you already have downloaded the video file you’d like to watch offline. Most importantly, Netflix must be supported in your current region. In case you’re having trouble using Netflix app on  your new iPhone, I have lined up a few handy tweaks below for you to try on. Read on to find what to do if your iPhone 11 Pro Netflix app is not working.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPhone is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting an iPhone 11 Pro Max Netflix app that’s not working

Before you begin troubleshooting your device, make sure that the network settings on your phone are set to automatic. If you are using proxy servers, VPNs or other software that might route your internet traffic outside of your current region or change your IP address, disable them first. If you don’t know how to do so, contact your internet service provider and ask more help in re-configuring any proxy, VPN or unblocker software on your phone.  Any proxy or VPN use will hinder you from streaming Netflix videos, thus it has to be disabled if needed. Otherwise, try any of these subsequent methods to eliminate software-related factors that might have prevented Netflix app from working on your iphone 11 Pro Max.

 

First solution: Reset Netflix then end it.

A quick fix that’s been proven to resolve various types or Netflix app problems is an app reset. Doing so will refresh any outdated Netflix information saved on your device and thereby eliminates any associated flaws. Resetting the application will also delete any downloaded titles to your phone. And here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Swipe down until you find the Netflix app.
  3. Tap to select the app.
  4. Then drag the Reset toggle to the ON position.
  5. Swipe up from the bottom of the screen to go back to the Home screen.

Once you’re on the Home screen, continue with these steps to force close Netflix and other background apps on your iPhone 11 Pro Max:

  1. Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
  2. In the app switcher, swipe sideways to find the Netflix app card/preview.
  3. Swipe up on the card preview to force close the app.

Repeat the same steps to end all other background apps on your device. Doing so can help prevent any of these apps from interfering with Netflix the next time you launch the app.

 

Second solution: Reboot your iPhone 11 Pro Max to fix Netflix app that’s not working.

To eliminate random system errors that might have prevented Netflix from working properly on your device, try to reboot your phone. This will also dump all junk files and temporary data from your phone’s memory and system cache. Just follow these steps to soft reset or reboot your iPhone 11 Pro Max:

  1. Press and hold both the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your phone to finish rebooting and then retry launching Netflix app to see if it’s already working.

 

Third solution: Turn Wi-Fi off and then on again.

400;”>Internet connectivity issues on your phone can also cause problems if you’re using Netflix app for online video streaming. To eliminate random internet problems, refreshing your phone’s wireless feature can help. You can do so by toggling the Wi-Fi switch on your phone off and on. Here’s how:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to the OFF position.
  4. After about 30 seconds, tap the switch again to turn Wi-Fi back ON.

Another way to restart and refresh wireless internet connection on your iPhone is through the Airplane Mode toggle. This trick has been proven by many owners of previous iPhones to work wonders when dealing with various types of Wi-Fi problems. If you wish to try it, then here’s how it’s done:

  1. Tap Settings from your Home screen.
  2. Select Airplane Mode.
  3. Tap the switch to turn Airplane Mode on. Doing so simultaneously disables wireless radios of your iPhone.
  4. While Airplane mode is turned on, restart/soft reset your iPhone.
  5. Then head back to Settings-> Airplane Mode menu.
  6. Toggle the switch to turn Airplane Mode off again.
  7. Wait for your iPhone to re-establish wireless signals.

To eliminate corrupt network from the underlying cause, you can also try forgetting the Wi-Fi network from your iPhone and then add it back. Here’s how it’s done:

  1. To get started, go to your iPhone Settings-> Wi-Fi menu and make sure that Wi-Fi is enabled.
  2. Scroll down to the list of available networks then select your Wi-Fi network.
  3. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  4. Then tap the option to Forget this network.
  5. If prompted, tap Forget network to confirm.

The selected network will then be deleted and your iPhone gets disconnected. When this happens, disable or turn off the Wi-Fi switch then give your phone another restart. As soon as your phone is finished rebooting, head back to Settings-> Wi-Fi menu then toggle the switch to turn the feature ON. Wait for the list of Wi-Fi networks to populate then select your preferred Wi-Fi network to use and join.

If you’ve set up a different network on your iPhone and that network is still saved, then you can try switching to other networks instead.

 

Fourth solution: Update Netflix app, if possible.

Installing the latest update for the app can also be the key to resolving the issue if in-app bugs and malware are the triggers. If your iPhone’s internet connection is working fine and the battery is sufficient, try checking for any pending app updates to download and install via App Store. Just follow these steps to get started:

  1. From the Home screen, tap on the App Store icon to open the application.
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details. 
  4. Scroll down to the Available Updates section. 
  5. Tap on Update next to the Netflix app to install pending update for the app. 
  6. If multiple app updates are available, tap on Update All to update all apps at once.

When all apps are finished updating, reboot your iPhone to apply the recent software changes.

 

Fifth solution: Disable app restrictions on  your iPhone.

Another possible reason as to why certain apps won’t work as intended on your device is because of your iPhone’s restriction feature. This privacy feature can halt certain apps and services, when enabled. To rule this out, follow these steps and try to disable the feature temporarily to see if that fixes the problem with the Netflix app:

  1. Go to the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. If prompted, enter your Screen Time password to continue.
  5. Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.

If Netflix is able to work properly with restrictions turned off, you need to re-configure your phone’s restrictions settings to set exceptions and include Netflix among the allowed applications.

 

Last resort: Uninstall Netflix app then reinstall it.

The app might have been totally corrupted and therefore it’s no longer working. If this happens to your Netflix app, deleting and reinstalling the application would be necessary. Here’s how it’s done:

  1. Navigate to the Home screen to get started.
  2. Scroll to and find the app that you’d like to reinstall. In this case, locate Netflix.
  3. Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
  4. Tap Delete from the warning message. 
  5. Follow the same steps to delete other apps that you’d like to reinstall.
  6. Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.

After uninstalling Netflix and other erratic apps from your device, reboot your iPhone and then launch the App Store to search for then download and install the latest version of Netflix app for your iPhone 11 Pro Max.

Is your iPhone 11 Pro Max Netflix app still not working?

Netflix problems that could not be remedied by the above procedures are usually tagged among major app issues inflicted by complex in-app errors. To deal with these types of errors, more advanced procedures are usually needed. At this point, you can escalate the problem to the Netflix support team for further assistance. It is also possible that the problem isn’t with the Netflix app on your iPhone 11 Pro Max, but rather from within the main Netflix server. Be sure to relay any error codes or warning message you see when trying to use Netflix app on your device. This information usually serves as clues that will help determine the main cause and possible solution. If this happens to be a problem with the main Netflix server, then there’s not much can be done on your end but to wait until the software engineers have fixed the problem.

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.