How to fix Netflix app that keeps crashing, doesn’t load properly on Apple iPhone XS [Troubleshooting Guide]

When it comes to mobile television and entertainment demands, Netflix stands as the most popular and widely used platforms in both Android and iOS devices. But like any other rubosts apps, Netflix is also not free from flaws, thus many people have encountered and will encounter different types of random problems with Netflix on their phones.

On the brighter note, these problems are attributed to software errors and therefore they are possible to fix at home. Highlighted below are possible solutions and suggested workarounds that are used to deal with random errors and problems with the Netflix app on the new iPhone XS. If you couldn’t get Netflix app to work on your iPhone XS, then feel free to try these subsequent solutions.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to troubleshoot iPhone XS with Netflix app that keeps crashing

Before troubleshooting, check and ensure that your iPhone is getting a stable Wi-Fi internet connection. Note that fast and stable Internet access is among the primary requisites for online apps like Netflix to work on your phone. If your iPhone is experiencing network connectivity issues like slow browsing, intermittent or on-and-off Wi-Fi connection, or no Internet connection at all, then that’s what you need to deal with first. Once your Internet connection is fixed, all your online apps including Netflix should also be back up and running properly again.

If the Internet is working fine but Netflix doesn’t, then move on and begin troubleshooting with these methods.

First solution: Quit then restart the app.

If this is the first time Netflix is acting up on your iPhone XS, then it could be just a minor glitch on the application. Such problems are usually resolved by simply restarting the app. So if you haven’t already, quit then restart Netflix app on your iPhone XS with these steps:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Netflix app preview to end or quit the application.

If you see any other apps running in the background, then end them all so as to prevent any of them from causing troubles to Netflix.

After ending Netflix and other suspended apps on your phone, tap to launch Netflix app again and see if it’s already working fine and stable. If it’s not, then continue to troubleshoot.

Second solution: Restart/soft reset your iPhone.

If restarting the app doesn’t help, then it could be due to some minor errors on the iPhone system itself. In this case, performing a soft reset is recommended. A soft reset works by clearing cached files and temporary data from the phone memory including errant files that caused apps to act up. The process does not affect any saved data on the internal memory hence backing up files won’t be necessary. And here’s how it’s done:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Wait until your phone boots up completely and then retry loading Netflix app and see how it works.

Third solution: Update Netflix app and/or your iPhone software.

Installing new updates for Netflix app or iOS can also be considered among the possible solutions if the problem is attributed to system errors and bugs. Software updates also embed fix patches to address existing issues in various devices, thus keeping your apps and software up-to-date is highly recommended. If your iPhone has stable Wi-Fi internet access and ample of memory space and battery life, then check for any pending app updates particularly for Netflix app with these steps:

  1. Tap App Store from the Home screen.
  2. Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
  3. Scroll through the list of apps and then find Netflix.
  4. Tap the Update button next to Netflix app to to install pending app update.
  5. If you see multiple app updates, tap the Update All button on the upper-right to update all apps simultaneously.

To check for any available iOS update, you can head over to your iPhone settings and access the software update menu with these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.
  4. If a new update is available, select the option to Download and Install.

Then follow the rest of the onscreen instructions to complete the entire system update implementation. Once the update is completely installed, restart your iPhone to apply the recent changes and likewise to prevent apps and services from acting up.

Fourth solution: Reinstall Netflix app on your iPhone.

The app might have been completely corrupted and could no longer work unless it’s reinstalled. But before reinstalling, you need to delete the problematic app from your phone first. If you wish to give it a shot, then here’s how to uninstall and reinstall Netflix on your iPhone XS.

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Netflix app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS (soft reset) after deleting Netflix app.
  5. Then open the App Store.
  6. Search for and select Netflix app from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.
  8. Follow the onscreen instructions to finish installing Netflix on your phone.

After reinstalling Netflix, reboot your iPhone to refresh the system and to make sure the app is properly installed. Then run the recently installed Netflix app to see if it’s working as intended.

Fifth solution: Reset all settings on your iPhone.

You can also resort to performing system resets if the problem continues. The prior methods should be good enough to fix app-related issues caused by in-app errors but if the problem continues, then you’re likely dealing with more complex system error. This means that the problem is no longer with the application but could be with the iPhone system itself. In that case, the first reset you can try on would be the settings reset that doesn’t affect your iPhone data. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm all settings reset.

Wait until the reset is finished. When your iPhone reboots, it means that the reset is complete. You should then see that the default options and settings are loaded. At this point, you can start enabling individual features you want to use on your phone including Bluetooth and Wi-Fi connections.

Other options

You can reach out to Netflix Support or Help Center via live chat or dial 888-638-3549 to talk to a Netflix customer service representative to escalate the problem and ask further assistance in performing more advanced in-app solutions. Otherwise, use other apps that serve the same purpose until Netflix is back up and working.

If the problem started after updating your iPhone XS to the latest iOS version, then you should report the problem to your carrier or Apple Support for it may be due to an update bug that needs a fix patch.


I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!