How to fix an iPhone 11 Pro Max that has no Wi-Fi internet connection

One of the most annoying inevitable problems that could arise among smartphones is having a slow to no internet connection. Any device can succumb into these issues at any time because of many different factors. And Apple’s new iPhone 11 Pro Max handset is no exception. If you’re reading this post, then most likely you’re already enduring it and needed some additional inputs to resolve the issue on your end. To address this concern, I’ve mapped some of the most recommended solutions for you to try on. Read on to learn what to do if your iPhone 11 Pro Max has no Wi-Fi internet connection.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

 

Troubleshooting an iPhone 11 Pro Max that has no Wi-Fi internet connection

Before you go any further, check the Wi-Fi signal indicator on your iPhone and make sure that the signal strength is good and stable. If it isn’t, then that must be the underlying cause of the problem. Most likely in this case, a temporary network outage is transpiring. Otherwise, carry out these steps to rule out software-related factors.

 

First solution: Power cycle the network modem/router.

This is often the very first recommended solutions by internet services when troubleshooting internet connectivity issues in mobile devices. And working on the main source of the internet connection first is just sensible because more often than not, it yields positive outcomes. That said, get to your wireless router or modem and then follow these steps to power cycle or simply reboot the network equipment:

  1. Turn off your modem/router by pressing on the power button.
  2. While the device is powered off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, press the power button to turn it back on.
  4. Wait for all the light indicators to become stable and make sure that the Wi-Fi indicator is green. If it’s red, then that denotes an internet problem to fix. 

Performing the so-called power cycle on the network equipment typically aids in rectifying minor firmware issues that trigger various types of internet problems on all connected devices. After power cycling the network equipment, reboot or soft reset your iPhone to clear out random system errors and minor glitches affecting the wireless system. Here’s how:

  1. Press and hold both the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your phone to finish rebooting and then re-establish Wi-Fi network signal. Once the signal has stabilized, launch your browser app to do some test browsing and see if the internet is working already.

 

Second solution: Refresh Wi-Fi feature then restart your iPhone.

If the problem continues after power cycling the wireless router or modem, try refreshing your iPhone’s wireless feature. This simple tweak surprisingly clears our various types of internet symptoms from slow browsing to no internet connection at all. Simply follow these steps whenever you’re all set to try it:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to the OFF position.

Another way to restart and refresh your iPhone’s wireless functions is through the Airplane Mode trick. It works by giving a simultaneous restart on the phone’s wireless functions and thereby eliminates any transpiring errors that trigger adverse symptoms. If you wish to give it shot, then here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select Airplane Mode.
  3. Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth. 
  4. While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
  5. After it reboots, go back to Settings-> Airplane Mode menu.
  6. Then toggle the Airplane Mode switch to turn it OFF again.

You may have to re-enable Wi-Fi and reconnect to your Wi-Fi network to get back online.

 

Third solution: Forget Wi-Fi network then set it up as new.

This is often needed if a corrupted Wi-Fi network is the underlying cause of the problem. For corrupted networks to get fixed, then must be removed and then set up as new. And here’s how you get this done on your new iPhone 11 Pro Max:

  1. To get started, go to your iPhone Settings-> Wi-Fi menu and make sure that the Wi-Fi switch is turned on.
  2. Scroll down to the list of available Wi-Fi networks and then select the network that your iPhone is connected to.
  3. Tap the information “i” icon next to the name of the selected Wi-Fi network.
  4. Then tap the option to Forget this Network.
  5. If prompted, tap Forget Network to confirm network deletion.

Follow the same steps to forget any other saved Wi-Fi networks that you’re not using so that none of them would interfere with your current Wi-Fi network in use.

 

Fourth solution: Manually update carrier settings on your iPhone through iTunes.

400;”>Carrier updates may also provide the required fixes, especially if network system errors are the underlying cause of the problem. Installing carrier updates is supposed to be a straightforward process for as long as your iPhone is connected to Wi-Fi internet. But since it isn’t, you;ll have to do the hard way, which is manually carrier settings update installation.

Normally, iTunes will prompt a message telling that there is a carrier update available for your iPhone and then upload the update to the device. Carrier updates may enable or disable network settings and preferences according to your carrier. Manually installing updates on an iPhone is usually done through settings given your device has a fast and stable internet connection. But since your iPhone cannot connect to Wi-Fi internet, this method wouldn’t be applicable. As an alternative solution, you can use iTunes to manually update carrier settings on your iPhone 11 Pro Max. And here’s how it’s done:

  1. Connect your iPhone to the computer and then open iTunes. Be sure to use the latest version of iTunes app to avoid bumping into some system conflicts.
  2. Wait for your device to sync and back up with iTunes.
  3. Click to select your iPhone 11 Pro Max when it appears in iTunes.
  4. Navigate to the Summary section and then hold down the Shift key on the keyboard and click Check for Update. Doing so will prompt iTunes to install an iOS image (*.ipsw).
  5. Change the file type to iPhone/iPad Carrier Configuration File (*.ipcc).
  6. Select the desired file and then follow the rest of the onscreen instructions to complete the process.
  7. When the carrier update installation is complete, turn your iPhone off and then disconnect it from the computer.

The next time you turn your iPhone back on, the recent carrier settings updates should be implemented already.

Installing the latest iOS update available for your iPhone can also be the key to rectifying the error and fix the problem on your phone’s internet connection. And since your device cannot connect to the internet, you will need to use iTunes to manually check and update your iPhone on a computer. Just follow these steps:

  1. Connect your iPhone to the computer using the original USB or Lightning cable.
  2. Open iTunes on the computer and wait for it to recognize and sync with your iPhone.
  3. Select your iPhone 11 Pro Max when it appears on the computer.
  4. Navigate to the Summary section and then click the button to Check for Update.
  5. If an update is available, click the button to Download and Update<span style=”font-weight: 400;”> your phone.
  6. Enter your passcode, if prompted to continue. 
  7. Then follow the rest of the onscreen prompts to finish installing the new update on your iPhone 11 Pro Max.

When the update is completely installed, reboot your iPhone then disconnect it from iTunes. By then you can start browsing through websites and pages to check your internet connection.

 

Fifth solution: Reset network settings on your iPhone 11 Pro Max that has no Wi-Fi internet connection.

400;”>Network connectivity issues in mobile devices may also be directly attributed to some incorrect settings or invalid network customization. Automatic overrides from software updates that caused network settings conflicts can also be the underlying cause. To clear these out, resetting the network settings on your iPhone can help. Doing so erases all your current network settings and network preferences along with incorrect values and options. It does not affect the internal data so there’s no need to back up files beforehand. Just follow these steps to reset network settings on your iPhone 11 Pro Max:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset Network Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset Network Settings again

Your phone will restart automatically when the reset is finished. By then you can start re-enabling necessary features that are disabled by default so that you can use them again on your phone. You will also be required to log into your Wi-Fi network like the first time you did, so be sure to get your Wi-Fi password ready.

 

Last resort: Erase your iPhone and restore factory default settings.

If all else failed to solve the problem, then ruling out complex system errors can be considered among the last options. There might be some fatal errors that ruined the phone’s Wi-Fi internet system and eventually caused your device to lose internet access. If you wish to proceed, then you may but don’t forget to back up all your important files beforehand. Failure to back up files will result in permanent data loss. You can back up files to iCloud or to iTunes on a computer as you desire. Once you’re ready, you can follow these steps to factory reset your iPhone via settings menu:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Erase all content and settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping the option to erase and reset your iPhone.

You can also use iTunes to manually erase and restore factory default settings on your iPhone 11 Pro Max in a computer. This is actually an ideal option so you can back up all critical data from your iPhone straight to iTunes drive on your computer. 

Still troubled with your iPhone 11 Pro Max that has no Wi-Fi internet connection?

The above solutions usually brings positive outcomes if the problem is attributed to software glitches. If none of them works for you and that your iPhone 11 Pro Max still has no Wi-Fi internet connection, then you better let your internet service provider know about the issue. You can ask them to check on their system for any temporary outages or temporary downtime issues that might have caused internet problems in your area. If all your devices are experiencing the same problem, then you can ask your service provider to reprovision the modem or router from their end. They do have a remote software that is used to send a fresh signal to the network equipment, whenever internet connectivity issues arise. You can also ask them to reset your modem or router remotely, if needed.

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.