How to Fix Netflix Error 10025 on iPhone 13 (iOS 15.5)

So you’re trying to watch your favorite Netflix TV show or movie on  your iPhone but can’t as you’re getting an error prompt saying, “Cannot play title. Please try again later.” Read on to find out why that happens and what to do in order to fix the Netflix error 10025 on your iPhone 13. 

What triggers Netflix error 10025 on iPhone?

This error is telling you that something went wrong with the connection and therefore Netflix is unable to play the selected title at the moment. Thus, it’s telling you to try playing the title again at a later time.

Based on the error message, the problem is more likely due to a faulty network connection. It’s possible that your iPhone is currently experiencing slow internet, intermittent or unstable connection. As a result, the device could not get a stable connection to the Netflix server or database and therefore unable to process current requests for content.

Aside from a faulty connection, random in-app glitches are also among the possible culprits. Despite the fact that Netflix is a stable platform, it may still succumb to random system conflicts and therefore has the tendency to glitch and stop working at some point.

Another possible reason as to why you’re unable to access and play Netflix content is because of unpaid subscription. Normally, you’ll get an error message saying that a payment is required in order to resume subscription or something similar.

To rule out software-related factors from the underlying causes, you can try any of the outlined solutions as follows.

Troubleshooting Netflix error 10025 on iPhone 13

Performing the following solutions will help eliminate common factors that might have prevented Netflix from playing videos and instead prompts the error code 10025.

Before you begin, verify and ensure that your Netflix account status is good. Streaming will temporarily be suspended if your Netflix subscription isn’t paid.

If there’s no problem with your Netflix subscription, then you may go ahead and start eliminating software-related culprits with these subsequent tweaks.

Solution #1: Close then relaunch Netflix app.

Should this be just a minor in-app glitch, restarting the application will likely fix it. Thus, if you haven’t already, end the Netflix app and then launch it again.

Just launch the multitasking view by swiping up from the bottom corner of the Home screen and then swipe up on the Netflix app preview to close it.

If you see any other running apps, close them all as well to prevent any of them from causing conflicts the next time you launch Netflix on your device.

Solution #2: Reboot the iPhone (soft reset).

Errant cached files may likewise trigger this error to occur while using Netflix app on your iPhone. To clear out system cache from an iOS device, you will need to perform a soft reset or iPhone reboot. Just turn your iPhone off for a few seconds and then turn it back on again.

Meanwhile, if your iPhone ends up being frozen when the Netflix error occurs, performing a forced restart would be necessary.

For starters, here’s how to force restart an iPhone 13:

  • Press and quickly release the Volume Up button. Then, press and quickly release the Volume Down button. Finally, press and hold the Side/Power button until the Apple logo appears.

This forcibly terminates any stuck apps and system services and then commands the system to reboot.

Both methods don’t affect any user data from the iPhone storage so none of your files and documents will be deleted.

Solution #3: Optimize your internet connection.

To rule out internet connectivity issues from the underlying causes, refreshing the internet connection on your iPhone is recommended. There are many different ways to get this done.

You can do the typical Wi-Fi refresh if you’re connected via Wi-Fi network or Cellular Data refresh if you’re connected to the internet using data subscription.

A simultaneous method to refresh your iPhone’s internet connection using either Wi-Fi or Cellular Data is to do the Airplane mode tweak.

The Airplane Mode tweak has been proven effective when dealing with various wireless connectivity issues in iOS devices so this may work some wonders to you as well.

  • To do so, just head over to your iPhone Settings then toggle the Airplane mode switch ON. When the Airplane mode switch is turned on, all wireless connections and features are turned off. After a few seconds, toggle the Airplane mode switch OFF again. Doing so re-enables all wireless features of the phone.

Wait for your phone to re-establish wireless connections and then reconnect to the internet. Once it’s back online, retry launching Netflix, sign into your account then try playing a title to see if the error is gone.

To deal with complex network error that triggers common Netflix error codes, resetting network settings can also help.

Solution #4: Update Netflix app to the latest version available.

Errors like this may likewise occur when the Netflix app is outdated. If you haven’t turned on automatic app update installation on your iPhone, there’s a good chance that some critical software update isn’t installed and thereby results in the Netflix app becoming unstable.

Should this be the case, manually installing all pending updates for Netflix and other apps on your iOS device would be necessary.

  • To manually update apps on the iPhone 13, just launch the App Store and head over to the Updates menu. There, you will see a list of apps that are recently updated and those with pending updates. To update apps individually, just tap the Update button next to the name of the app. Otherwise, tap Update all to update all apps at once.

Make sure that your phone is sufficiently charged, has ample storage and stable internet connection for updating to be successful.

Solution #5: Reset all settings on the iPhone.

Settings conflicts are also among other factors that need to be ruled out in this case. This is recommended if the error started after altering some settings on your iOS device. It’s possible that the recent settings changes have caused conflicts with Netflix and eventually ruined the app’s normal streaming functions.

To fix the problem, restoring the default options is suggested. And to get this done, you will need to execute the reset all settings command on your iPhone.

This reset is different from a factory reset as it deletes all custom settings and configurations without deleting any user information from the iPhone storage. That said, all your important files won’t be affected.

  • To reset all settings on the iPhone 13, just head over to Settings-> General-> Transfer or Reset iPhone-> Reset menu and then tap Reset all settings from the given options. Read the message prompt and then tap Reset settings to confirm.

After a few seconds, automatic system reboot instigates. Just wait for your iPhone to finish rebooting and after that all system settings defaults are restored. This denotes the need for you to reconfigure your Wi-Fi or cellular data connection to get back online. Bluetooth pairing for every device must also start from scratch.

Setting a default app to process a certain file type or data protocol is also necessary just like the first time you open a downloaded file over the internet.

Still getting Netflix error code 10025?

The above solutions are usually good enough to eliminate software-related factors that have been linked to the Netflix error 10025 on an iOS device. If none of them works, check and ensure that your iPhone’s date and time settings are correct. If necessary, set the date and time to automatic so that your device will use the date and time information based on  your current location’s time zone. 

If all is good with the date and time, you can try these additional workarounds.

A. Sign out of your Netflix account and sign in again.

Random in-app glitches resulting in Netflix error codes are attributed to expired or corrupted login sessions. To clear this out, try logging out of your Netflix account and sign in again. Be sure to enter the correct credentials to ensure successful login.

  • To sign out from your account within the Netflix app, just tap Profiles on the upper-right side of the Netflix main screen then tap the option to Sign Out. If prompted, read the warning message then tap Yes to confirm.

After signing out, close then relaunch the Netflix app to sign in again to your Netflix account profile.

B. Switch to another Netflix profile (if available).

Another tweak is to switch between available Netflix profiles. Sometimes, a title won’t play under a certain profile and play on the other. To give it a shot, log out of the current profile and then try using another. If necessary, create/add another profile that’s linked to your main Netflix account.

To add another Netflix profile, just open the Netflix app on your iPhone then tap on your activate profile icon. On the Who’s Watching screen, select the option to Add Profile and enter your desired profile name. Follow the rest of the onscreen instructions to finish creating the new profile and you should be all set to add titles and watch TV shows and series using the recently created profile.

C. Uninstall then reinstall Netflix app on your iPhone.

If all else fails, uninstalling and reinstalling Netflix on your iOS device can be considered among the last options. This is often necessary if the error is due to a broken data fragment on Netflix or the Netflix app itself is corrupted. 

  • To uninstall Netflix on the iPhone 13, just press and hold on the Netflix app icon from the Home screen and then tap Remove App from the quick menu. Tap Delete App on the pop-up window then tap Delete to confirm.

That will permanently delete the app and all its relevant information from your iPhone system, giving way for a clean fresh installation of the application.

To re-install the app, just launch the App Store and search for Netflix. Tap the Download/Get icon then follow the rest of the onscreen instructions to finish downloading and installing the app.

When the app is finished installing, launch it then sign into your Netflix account to start streaming.

Seek More Help

For further assistance and more advanced solutions, you can call Netflix Customer service through the app on your iPhone or chat with a Netflix technical support online.

Please keep posted for more comprehensive iOS tutorials and troubleshooting guides on this site. Or you can check out this YouTube channel to view more comprehensive tutorial and troubleshooting videos including recent iOS devices.

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