When dealing with slow browsing issues in mobile devices, you will need to work from the very source of the internet connection down to the network system of the affected devices. This means the need to troubleshoot from the wireless router or modem in use and ruling out major system flaws. Highlighted below are recommended workarounds and potential solutions to a network-related issue on the Apple iPad Pro (2018) device.
Read on to find out what to do if suddenly, websites are loading very slowly on your iPad Pro. The steps that are subsequently demonstrated can also be used to deal with slow browsing issue on other iOS devices using Safari app on the iOS 12 platform.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPad issues questionnaire.
Troubleshooting iPad Pro that loads website very slowly
Before troubleshooting, verify and ensure that your account is provisioned with the correct data plan. The actual Internet speed you’re getting will depend on which data plan your account is currently subscribed to. You can talk to your Internet service provider on that matter beforehand. If you’re certain that your account is provisioned with the correct data speed but you’re not getting the right Internet speed, then you may go ahead and troubleshoot your device.
First solution: Power cycle the router/modem.
Like any other electronic devices, modems and routers also encounter random firmware crashes. When this happens, various symptoms are triggered. If you can access your router or modem, then power cycle the device to clear out random firmware issues that might have halted online sites and resources from loading as fast as intended. Here’s how it’s done:
- Find the Power or ON/OFF switch then press or flip it to turn off the equipment.
- While it’s powered off, unplug its AC adapter from the power source and keep it that way for about 30 seconds to 1 minute.
- After the elapse time, plug it back in then turn it back on then wait for your iPad Pro to re-establish network connection.
Once the iPad is connected, launch the Safari browser then see if the internet connection is doing better and faster. If it’s still sluggish, quit the browser then restart your iPad Pro. Doing so will clear out minor app glitches and random software errors that might have slowed down the iPad’s internet connection. Here’s how:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the iPad reboots.
Wait until the iPad is finished booting up, then open the Safari browser. Navigate to different websites and see if the browsing speed has improved.
Second solution: Disconnect from and reconnect to Wi-Fi.
Wireless connectivity issues including those depicted by slow browsing symptoms attributed to minor system errors can easily be remedied by refreshing the Internet connection. This can be done in various ways like turning Wi-Fi on and off or using the Airplane mode toggle. Here’s how it works:
- Navigate to Settings-> Wi-Fi menu, then toggle the Wi-Fi switch to turn OFF. After a few seconds, tap the switch to turn Wi-Fi back on again.
- Alternatively, go to Settings-> Airplane Mode menu, then toggle the switch to turn Airplane Mode ON. Doing so will disable wireless radios including Wi-Fi connections.
- While Airplane mode is enabled, soft reset or restart your iPad Pro to clear and refresh it’s memory. As soon as it boots up, head back to Settings-> Airplane mode menu and then tap the switch again to turn Airplane mode OFF.
Reconnect your iPad to Wi-Fi and once connected open the Safari browser and try navigating through various sites and see if the pages are already loading faster.
Third solution: Clear Safari browser cache and data.
Cached files such as browsing history and cookies can also be the culprit if they get corrupted as the browser app can become adversely affected. This is one of the reasons why it is but recommended to clear browser cache and data from time to time. Clearing cache and data from third-party apps in iOS devices is usually done by restarting the device or reinstalling the app but for Safari, there is a dedicated option to get this done. Here’s how:
- Go to Settings to get started.
- Then tap on Safari.
- Scroll down and tap Advanced.
- Select Website Data from the given options.
- Read the information and then tap the option to Remove All Website Data.
Restart or soft reset the iPad Pro after clearing the Safari app cache and data.
Fourth solution: Update Safari app.
App problems in iOS devices, particularly the ones attributed to malwares and bugs are usually remedied by updating the application. Since Safari comes as a pre-installed or built-in app on the iPad Pro, updates for the application are typically embedded into an iOS update released by Apple periodically. Thus if you haven’t already, check for new software updates available for your iPad Pro. If your iPad can still access the Internet, you can go to Settings-> General-> Software Update menu to check for new iOS update to download and install.
But if that’s not possible, then you can use iTunes to manually install iOS update available for your iPad Pro instead. All you have to do is secure a computer with the latest version of iTunes software installed and has fast and stable Internet connection. Once you have the equipment ready, follow these steps to get started:
- Connect your iPad to your computer using the Apple-supplied USB cable/Lightning cable.
- Open iTunes on the computer then wait for it to detect your iPad.
- Select your iPad Pro when it appears in iTunes.
- Then click on Summary.
- Click the button to Check for Update.
- If prompted, enter your device passcode to proceed.
- Then follow the rest of the onscreen instructions to finish updating your iPad Pro through iTunes.
After updating iOS, restart your iPad to refresh its system and internal memory. Restarting also helps prevent apps from acting up after the recent platform transition.
Fifth solution: Reset network settings.
Network problems in iOS devices that could not be remedied by the initial workarounds usually require more advanced solutions including software resets. There are different types of system resets that can be carried out on an iOS device. And since the problem you’re dealing with is network-related, the most applicable method would be a network settings reset. This reset clears out all your current network configurations and then restores the default network options and values. Any adverse symptoms from incorrect network configurations and customizations will likewise be obliterated in the process. Just take note of your Wi-Fi passwords as you will need to re-enter them later to reconnect to your Wi-Fi network and go back online. Whenever you’re all set, follow these steps to reset network settings on your iPad Pro:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.
Wait for your iPad to finish resetting and restoring default network options. It should restart automatically when the reset is done. As soon as it boots up, set up your Wi-Fi network and reconnect to the Internet. Then launch the Safari app to see if the problem is gone.
The problem you’re dealing with may not be just isolated to the Safari app but a complex system issue that could not be remedied by any of the prior solutions. In that case, you will likely have to resort to more advanced solutions including full system resets and iOS restore. Just don’t forget to back up all your critical files beforehand as these methods already involves wiping data hence, would result to permanent data loss. Should you wish to proceed, you can start with a factory reset to erase your device and restore its factory defaults. If that still failed to solve the problem and your iPad Pro is still browsing very slow, then you can move on to iOS restore. At this point, you have two options and that would include a recovery mode restore and DFU mode restore. These methods are often used to deal with stubborn issues among iOS devices. To get this done, you will need to use iTunes on a Windows or Mac computer.
For other options and official recommendations, you may escalate the problem to your carrier’s customer care. Problems like this may also be tied to some network problems like temporary outages and other technical difficulties on the network base. This means that the problem may not be on your end. Also verify and confirm that your router or modem is provisioned with the correct data so as to get the desired Internet speed.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!