How to fix iPhone XR that keeps crashing or shutting down randomly after iOS 13 update [Troubleshooting Guide] 

An iPhone XR that keeps crashing or shutting down randomly could be an indication that there is a complex system error on your phone’s system. This issue usually occurs if there are disturbances that affects the phone’s operation like buggy software updates. Glitches inflicted by major software updates like iOS 13 may instigate serious problems if you’ll do nothing about it. 

To cure software-inflicted errors on iPhone XR that keeps crashing or shutting down randomly after iOS 13 update, I’ve outlined some workarounds in this article. If you happen to incur similar problems on your iPhone XR, feel free to perform each step. Find out how by reading further. 

Before anything else, if you happen to own a different Apple devices and encounter issues on them, we have our troubleshooting pages that might come in handy for your troubles. You can also contact us directly by answering our  iOS issues questionnaire.

 

Troubleshoot iPhone XR that keeps crashing or shutting down randomly after iOS 13 update

If this is the first time you encountered this issue on your device, then it might be a temporary software glitch that could be resolved by following the steps below. Each process are mapped out to deal with the random crashing or unexpected shutting down of iPhone XR after iOS 13 update. 

 

First solution: Force restart your iPhone XR. 

One of the most user-friendly procedures and effective in removing software glitches is to execute a force restart on your device. Doing so will force close erratic apps that might have been causing issues on your device and refresh your phone’s system. Restarting your device can also remove dump cache that has been accumulated throughout the whole usage of your phone. Here’s how to perform a force restart on your iPhone XR: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your device, use it as normal to monitor if it keeps crashing or shutting down randomly. 

 

Second solution: Check and install pending app updates. 

Outdated app versions could greatly affect the performance of your phone. Incompatibility issues from these apps could cause random crashing or shutting down unexpectedly. Install app updates will commonly fix in-app bugs and might enhance their performance. This could help in fixing the issue. To do that, simply follow these steps: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

After successfully updating all apps, restart your iPhone XR to implement necessary changes and refresh the phone’s system. Use your phone again to see if the issue has been resolved permanently. 

 

Third solution: Reset all settings to fix iPhone XR that keeps crashing or shutting down randomly. 

Invalid settings on your device could cause relevant symptoms to occur. You might wonder how settings will go incorrect if you’ve not customized any of it. The reason behind alteration of some settings is due to iOS overrides. This phenomenon is common among major software updates like iOS 13. To remove iOS overrides and other customized settings on your device, perform an all settings reset to revert them to their default values and options. Here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your phone will reboot automatically once the reset is done. No personal information should be deleted as it will not affect your phone’s internal memory. 

 

Fourth solution: Factory reset your iPhone XR. 

Some glitches could lure deep down to your phone’s system, resulting to complex system errors. If this is the reason why your iPhone XR keeps on crashing or shutting down randomly, it is best to restore your iPhone to its default factory settings. Doing so will wipe out all contents including stubborn glitches and restore your phone to its default factory configurations. Before executing the steps below, make sure to create backups via iTunes or iCloud. Once backup is secured, refer to these steps to carry out factory reset: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Your device will restart automatically and apply default factory options. To use it again, simply follow the initial setup process just like the first time you bought your phone. 

 

Fifth solution: Perform recovery mode restore via iTunes. 

If all else fails and your iPhone XR still keeps on crashing or shutting down randomly, performing a recovery mode restore should be your last option. This process will allow you to restore your iPhone using the previous backup that has been created  prior updating to iOS 13. For this process to be feasible, you’ll need to ensure a Mac or Windows computer with the latest iTunes installed. If you’ve met these requirements, simply follow the steps below: 

  1. Using the supplied USB/Lightning cable, connect your iPhone XS to the computer then open iTunes on your computer.
  2. Press and release the Volume up button quickly.
  3. Press and release the Volume down button quickly.
  4. Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
  5. Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again. 

Just follow the on-screen instructions to complete the process. Do not disconnect your iPhone XR from the computer unless you’re told to do by the onscreen prompts. 

 

Is your iPhone XR keeps crashing or shutting down randomly?

If the solutions indicated above failed in fixing the problem, you might be dealing with a fatal system issue. You might want to execute a Device Firmware Upgrade (DFU) mode restore to fix the problem. It is considered as the most in-depth solution that handles tough software glitches. 

You may also escalate this problem to Apple support as they can provide you with additional information on how to fix an iPhone XR that keeps crashing or shutting down randomly after iOS 13 update. 

 

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I hope that we’re able to provide some help in fixing your issue. If you want to know more and be equipped with troubleshooting knowledge, we also have our Youtube Channel that provides in-depth troubleshooting guides for different devices. Feel free to like and subscribe. Thanks. 

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