How to fix Spotify that stops working, won’t load, or keeps crashing on an iPhone 7 after the latest iOS update [Troubleshooting Guide]

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Most, if not all smartphone owners who are music lovers have a music app installed on their phones. Among the most popular and widely used music apps to-date is Spotify for Android and iOS devices. Given that it’s among the high-rated apps, Spotify app must likewise be well-maintained. But just like other robust apps, Spotify can also experience minor and major issues because of many factors. Network problems, malicious software, data corruption, and faulty updates are usually the underlying causes of Spotify errors in Android and iOS devices.

This post will walk you through the standard troubleshooting procedures should you encounter any issue with Spotify on an iPhone 7, following the latest iOS update installation. Read on to find out what to do when all of a sudden, Spotify stops working, won’t load, or keeps crashing after updating your iPhone 7 to the latest iOS version.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPhone issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone 7 with Spotify that keeps crashing

Before troubleshooting, check and ensure that your iPhone has stable Internet connection. Network connectivity issues may be the main reason why Spotify and your other online apps aren’t working stable. In that case, you will need to deal with network problems first in order to get Spotify and other online apps back up and working properly again. Proceed and troubleshoot your iPhone 7, if necessary.

First solution: Clear Spotify and background apps then restart.

It’s possible that Spotify is just glitching temporarily after the new iOS changes. This is often the case if you’ve previously used Spotify and haven’t closed while updating. There is chance that the app had crashed during the update process and therefore needs to be cleared. So here’s what you should do then:

  1. Press the Home button twice quickly to launch the app switcher, containing previews of the apps you’ve recently used but not closed.
  2. Swipe up on the Spotify app preview to clear it.
  3. Swipe up on other background apps individual until all of them are cleared.

Clearing other background apps would be necessary to prevent any of them from causing conflict with Spotify, whenever they’ll crash or become corrupted. Once you’re done clearing background apps and Spotify, do a soft reset or restart your iPhone to dump cache from the internal memory. Simply follow these steps:

  1. Press and hold the Power button for a few seconds until the Slide to Power Off command appears.
  2. Then drag the power off slider to the right to shut down your iPhone completely.
  3. After 30 seconds, press the Power button again until the Apple logo appears.

Performing a soft reset also refreshes the operating system and thereby clears minor errors and software glitches.

Second solution: Install pending updates for Spotify and other apps.

Keeping apps up to date is recommended for optimum performance. App developers usually push updates soon before or after a new iOS version is released by Apple to ensure that their apps are still supported and able to work in the new platform. That said, check for any pending updates to install, particularly for Spotify app. Here’s how:

  1. Tap the App Store icon from the Home screen.
  2. From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
  3. Find Spotify from the list then tap the Update button next to it. Doing so will install pending update for Spotify.
  4. If you see multiple app updates, then you can update all apps simultaneously instead. Just hit the Update All button on the upper right of the screen.

When all pending updates are completely installed, reboot your phone to ensure new update changes are properly implemented.

Third solution: Uninstall Spotify then reinstall app from the App Store.

  1. Tap and hold on any app icon from the Home screen.
  2. When the icons start to wiggle, tap the X on the corner of the Spotify icon to uninstall the app.
  3. If prompted, confirm action by tapping Delete.
  4. After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Spotify app on your device.

Restart your iPhone when the Spotify app is successfully deleted. Then download the latest version of the app that’s compatible with the current iOS version of your device. Here’s how:

  1. Open the App Store.
  2. While on the App Store main screen, tap the Search icon (magnifying glass).
  3. Navigate to the Search tab and then type Spotify app for iPhone or Spotify in the search bar.
  4. Find and select the Spotify app from the search results.
  5. To download the app, tap Get and Install. If prompted, enter your Apple ID password to authorize and confirm app download and installation.

Wait until the app is completely installed then try and see if it’s working.

Fourth solution:  Reset network settings on your iPhone 7.

Network errors may also occur after installing a new firmware version. And if this happens, apps relying on network connections are likewise affected. To clear this out, performing a network settings can help. This will reset the network settings to their original configuration and therefore allows you to set up network connections and configure options individually based on your previous preferences. Should you wish to give it a try, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset network settings from the given options. This will delete your current network settings and then restore the defaults.
  5. If prompted, enter your device passcode to continue.
  6. Then tap to confirm settings reset.

Your iPhone will reboot by itself once the network settings reset is finished. By then you continue with the network setup process.

Fifth solution: Reset all settings on your iPhone 7.

Resetting all settings on your device can be considered the last option to try on if the none of the previous methods is able to fix Spotify. Doing so will delete all system settings and restore original options and configuration. This can potentially solve the problem if the new update has inflicted conflict to the phone’s system settings and eventually caused Spotify to go rogue. To do so, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset all settings from the given options. This will delete the current system settings on your phone and then restore the default settings without affecting saved data on the internal memory.
  5. If prompted, enter your device passcode to continue.
  6. Then tap to confirm settings reset.

Reboot your iPhone when the reset is finished and then manually enable options and network connection. Reconnect to your Wi-Fi network and once your iPhone is connected to the Internet, launch Spotify app and see it the problem is gone.

Seek more help

You can reach out to Spotify Support or visit the Spotify support page to escalate the issue for further assistance and recommendations. There may be some advanced app settings to re-configure to make it work with the newly installed iOS platform on your iPhone 7. Or you can also switch to other iOS music apps while waiting for Spotify to fix their app

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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