Amazon App Not Working on iPhone 7 After iOS Update? Here’s How to Fix It

If the Amazon Shopping app keeps crashing or won’t open on your iPhone 7 after an iOS update, you’re not alone. App glitches like this are common after system updates — but thankfully, they’re usually easy to fix. Try these proven solutions to get the Amazon app working again.

1. Refresh Your Wi-Fi Connection

The Amazon app needs a stable internet connection. If your connection is acting up, the app might not load properly.

Here’s what to do:

Go to Settings > Wi-Fi.
Turn Wi-Fi off, wait 5–10 seconds, then turn it back on.
Open Safari and try loading a website. If that works, try the Amazon app again.

2. Close Amazon and Background Apps, Then Restart

App crashes are sometimes triggered by leftover data or clashing background apps.

To force close Amazon and other apps:

Press the Home button twice quickly to bring up the app switcher.
Swipe up on the Amazon Shopping app.
Do the same for any other open apps.

Then restart your iPhone:

Hold down the Power button until you see Slide to Power Off.
Turn it off, wait 30 seconds, then power it back on.

Now try launching Amazon again.

3. Update the Amazon App and Other Apps

App developers release updates to fix bugs and stay compatible with new iOS versions.

To update apps:

Open the App Store.
Tap your profile icon in the top right.
Scroll to Amazon Shopping and tap Update if it appears.
You can also tap Update All to refresh all outdated apps.

After updates finish, restart your iPhone again.

Also check for an iOS update:

Go to Settings > General > Software Update.
If one’s available, download and install it.

4. Reset All Settings

Sometimes an iOS update changes system settings behind the scenes, which can mess with how apps behave.

To reset all settings:

Go to Settings > General > Transfer or Reset iPhone > Reset.
Tap Reset All Settings.
Enter your passcode and confirm.

This won’t erase your data, but you’ll need to reconnect to Wi-Fi and reconfigure some settings.

5. Delete and Reinstall the Amazon App

If the app is still crashing, reinstalling it can often fix deeper issues.

To delete the app:

Tap and hold the Amazon app icon.
Tap the X or Remove App, then confirm.

To reinstall:

Open the App Store.
Tap Search and type Amazon Shopping.
Tap Get to download it again.
Enter your Apple ID password if asked.

Once installed, open the app and sign back in.

Still Not Working? Here’s What to Do

If the Amazon app still won’t load or keeps crashing after all that:

Contact Amazon Support for help with the app.
If you think it’s a system bug, reach out to Apple Support to report the issue or check for device-specific fixes.