Your iPad Pro says it’s connected to Wi-Fi, but nothing loads? This frustrating issue is more common than you’d think — and it’s usually fixable. Here’s what to do when your iPad Pro shows it’s connected but can’t actually access the internet.
1. Restart Your Router or Modem
Often, the problem isn’t your iPad — it’s the network.
- Turn off your modem/router using the power switch.
- Unplug it from the wall.
- Wait 30–60 seconds, then plug it back in and power it on.
- Wait for all the lights to stabilize, then try your iPad again.
2. Turn Wi-Fi Off and On
A simple toggle can refresh your connection.
- Go to Settings > Wi-Fi.
- Turn Wi-Fi off, wait a few seconds, then turn it back on.
- Make sure you’re connected to the correct network.
Bonus tip: Also restart your iPad after doing this to flush cached network issues.
3. Forget the Network and Reconnect
Sometimes your saved Wi-Fi settings get corrupted.
- Go to Settings > Wi-Fi.
- Tap the (i) next to your network.
- Tap Forget This Network and confirm.
- Reconnect to it by selecting it again and re-entering the password.
4. Use Airplane Mode Trick
This can reset your wireless radios.
- Go to Settings > Airplane Mode.
- Turn it on, wait 10 seconds, then turn it off again.
- Reconnect to Wi-Fi and test internet access.
5. Reset Network Settings
If misconfigured settings are blocking your internet, this reset will fix it.
- Go to Settings > General > Transfer or Reset iPad > Reset.
- Tap Reset Network Settings.
- Enter your passcode and confirm.
This will delete saved Wi-Fi networks, so have your passwords handy.
6. Factory Reset (Last Resort)
If nothing else works, you may need to wipe your iPad and set it up as new.
- Go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings.
- Back up first via iCloud or iTunes if you don’t want to lose data.
You can also use iTunes or Finder to restore your iPad using a computer.
Still Not Working?
Try these final steps:
- Connect to a different Wi-Fi network (like a mobile hotspot).
- Test internet on other devices — if they also can’t connect, it’s a router issue.
- Call your ISP to check for outages or ask them to reset your router remotely.
- Contact Apple Support if the issue started after an iOS update — it could be a bug.