How to fix an iPhone X that cannot access Internet even if connected to Wi-Fi network? [Troubleshooting Guide]

When your iPhone X couldn’t access the Internet even if it’s connected to Wi-Fi, it usually denotes a software error if not hardware damage. The problem can be isolated to the browser app, a certain website, or your iPhone itself. You can try using a different browser app to rule browser issues out from the possible cause. To determine if the problem is not isolated to a website, try to browse a different website or page. If you can access other websites except the one you’re trying to view earlier, then apparently it’s not a problem on your iPhone but rather on a specific website. Perhaps the website is currently under maintenance thus unavailable, or worst, no longer exists (inactive). And to make sure the problem isn’t your iPhone X itself, you may try the following solutions and troubleshoot your iPhone system for pertinent errors inflicting you with such trouble. Start whenever you’re all set.

Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

First solution: Reboot your wireless router/modem.

Firmware crashes not only transpired in smartphones but also among routers and modems. Intermittent connection, slow Internet, or no Internet access at all are usual indications of random firmware crashes occurring on the wireless router or modem, the very source of your Internet connection at home. And the quickest remedy is a reboot, otherwise known as power-cycling. If it suddenly occurs to your iPhone X to not have access to the Internet even if it’s connected to a Wi-Fi network, then try to reboot or power cycle your wireless router or modem. Here’s how it’s done:

  1. Turn off your modem or wireless router by pressing on the Power button until all the light indicators are out.
  2. Unplug your router/modem from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in.
  4. Press the Power button to turn the modem/router on again.

Wait until all the lights become stable. If you see any red light on your router/modem indicators, it usually denotes a problem on your network equipment that needs to be fixed so as to restore Internet connection.

When the router/modem is up and running again, launch your browser app then do some test browsing to see if  you can connect to the Internet. If not, then move on to the next solution.


Second solution: Soft reset your iPhone X.

Random software errors on your iPhone X can prevent you from accessing the Internet. In this case, the simplest possible remedy is a restart or soft reset on your device. If you haven’t already, then do so with these steps:

  1. Press and hold down the Side/Power button for a few seconds until the Slide to Power Off menu appears.
  2. Drag the slider to turn the device off completely.
  3. After 30 seconds, press and hold down the Side/Power button again until the Apple logo appears.

Wait until your iPhone boots up completely and then attempt to browse a website to see if can already access the Internet.

Third solution: Turn Wi-Fi off and then back on.

Turning Wi-Fi off shortly and then back on can also help fix minor software issues affecting wireless access on your iPhone X. Many people have found remedy from this workaround so you it wouldn’t hurt if you give it a try.

To do so, head over to Settings-> Wi-Fi menu. Then toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch to turn Wi-Fi back on.

Alternatively, you can enable Airplane mode on and then off for a few seconds. See if that fixes the problem.

Fourth solution: Forget your Wi-Fi network.

Forgetting the wireless network can potentially resolves any minor issues affecting wireless Internet functions on your iPhone. It’s like making your iPhone connect to the wireless network for the first time. Just be sure to take note of your Wi-Fi network and password beforehand as you will be needing this information later when you reconnect. To delete or forget a wireless network on your iPhone X, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap Wi-Fi.
  3. Tap the blue i or information icon next to the Wi-Fi network you want to delete.
  4. Then tap the option to Forget This Network.

Restart your iPhone X, then scan and connect to your wireless network again.

To scan for a Wi-Fi network to join, head over to Settings-> Wi-Fi, then tap the slider to enable and view available Wi-Fi networks. Select your wireless network to join and connect.

If that doesn’t work either, then you may resort to settings reset next.

Fifth solution: Reset network settings.

Incorrect network settings configuration can likewise lead to a similar issue. Aside from manual changes, network settings on your iPhone X can also be altered by software update automatically. Just like what has occurred to many people after installing a new iOS update. In this case, it’s but the new update automatically overrides the network settings and thereby inflicted conflicts including wireless connectivity issues. A network settings reset can be the required fix in this case. After the reset, you will need to set up your wireless network again and reconnect.

  1. Tap to open Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset network settings.

Wait until the reset is finished and your iPhone X reboots completely. When it boots up, set up and connect to your wireless network then see if you can browse the Internet already.

Other options

  • You may opt for a Master reset/Factory reset if your iPhone X still don’t have Internet access even if it is already connected to your wireless network after performing all prior procedures. It is possible that a more intricate system error on your iPhone is preventing you from having access to the Internet even if your device is already connected to the correct Wi-Fi network. Nevertheless, a factory reset must only be considered as last resort because you will lose all your important data and personal information stored on your iPhone’s internal memory in the process. That said, creating a backup of your iPhone is necessary.
  • Also ensure that your iPhone is running on the latest iOS version. Software bugs can likewise inflict a similar Internet problem on your device. And typically software updates contain the required fix patches.
  • But if the problem occurs suddenly after updating your iPhone X to the latest iOS version, it’s apparently a post-update issue. Should this be the case on your end, you may resort to an iOS restore, either through recovery mode or DFU mode.

Repair can also be the last option to consider especially if there were previous instances of accidental drops or liquid exposure on your iPhone X. Visit the nearest Apple service center in your place and have a technician check your iPhone for any indications of hardware damage.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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