iPhone X Not Charging or Won’t Turn On? How to Fix Common Power Issues

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Even though the iPhone X is a powerful device, it’s not immune to bugs and hardware problems — especially early on. A few users have reported power-related issues ranging from charging failures to devices that won’t turn on at all. If you’re facing similar problems, here are some fixes to try before heading to Apple for help.

Problem 1: iPhone X Stops Charging When You’re Texting

“My iPhone X stops charging if I get a text or call while it’s plugged in. Charging only resumes after a restart.”

This isn’t normal behavior. Your iPhone X should charge whether you’re using it or not.

Try This First:

If you just bought the phone, don’t waste time troubleshooting. Return it or exchange it while it’s still under warranty.

If returning it isn’t an option, try a factory reset to rule out a software glitch:

  1. Back up your iPhone via iCloud or iTunes.
  2. Go to Settings > General > Reset.
  3. Tap Erase All Content and Settings.
  4. Enter your passcode if prompted and confirm.

After the reset, test the charging before installing any apps or restoring from backup.

Still not charging correctly while texting? It’s likely a hardware issue — contact Apple Support or visit a service center.

Problem 2: iPhone X Won’t Turn On After a Drop

“My iPhone X worked briefly after falling, but then shut off and now won’t power back on — not even the Apple logo appears.”

A drop can cause internal hardware damage even if there’s no visible crack.

Here’s What to Know:

  • If the fall damaged the battery or motherboard, there’s no software fix.
  • You’ll need a technician to check the internals.
  • If it’s under warranty and there’s no visible damage, Apple may cover the repair.

If there are signs of damage (cracks, dents), be prepared to pay for the repair. Regardless, don’t attempt to fix it yourself — these are complex repairs best left to Apple-certified pros.

Problem 3: iPhone X Stuck on Apple Logo, Only Boots with Charger

“My iPhone X lags at 50–60% battery, then goes into a boot loop (Apple logo flashing). It only boots up if I plug it in.”

This could be a battery failure or a serious software bug. Let’s rule out software first.

Try a DFU Mode Restore (Deep Recovery Mode):

  1. Make sure iTunes is installed and up to date on your computer.
  2. Connect your iPhone to your computer with a Lightning cable.
  3. Turn off the iPhone completely.
  4. Press and hold the Side button for 3 seconds.
  5. Then hold Volume Down while still holding the Side button — keep both pressed for 10 seconds.
    • If the Apple logo shows up, start over — you held too long.
  6. Release the Side button, but keep holding Volume Down for 5 more seconds.
    • If the screen stays black, you’re in DFU mode.
  7. iTunes will detect a device in recovery mode. Follow the prompts to restore.

If your iPhone still only boots when plugged in afterward, it’s likely a battery or power controller issue. At this point, it’s best to schedule a repair.

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