Wi-Fi not working on your iPhone XS? Whether your iPhone won’t connect, keeps dropping the signal, or says “No Internet,” it’s frustrating—especially when you’ve got a brand-new, high-end phone. The good news? These kinds of issues are usually caused by minor glitches that you can fix yourself.
Here’s a simple step-by-step guide to troubleshoot and fix Wi-Fi problems on your iPhone XS.
1. Restart Your Wi-Fi Router/Modem
Before you blame your iPhone, rule out issues with your router.
- Turn off your router/modem.
- Unplug it from the wall for at least 30 seconds.
- Plug it back in and wait for the lights to stabilize.
Once your network is back up, try connecting your iPhone again.
2. Turn Airplane Mode On and Off
This quick toggle refreshes all your iPhone’s wireless radios.
- Go to Settings > Airplane Mode and toggle it on.
- Wait 10 seconds, then toggle it off.
- Alternatively, swipe down for Control Center and use the Airplane icon.
Then, check if Wi-Fi reconnects.
3. Forget and Reconnect to the Wi-Fi Network
If you’ve previously connected to this network, something may be wrong with the saved settings.
- Go to Settings > Wi-Fi.
- Tap the “i” icon next to your Wi-Fi name.
- Tap Forget This Network, then tap again to confirm.
- Reconnect by selecting the network and re-entering the password.
4. Reset Network Settings
Glitched network settings can block your connection, especially after an iOS update.
⚠️ This will erase saved Wi-Fi passwords, VPN settings, and Bluetooth pairings.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Enter your passcode and confirm.
After your iPhone restarts, reconnect to your Wi-Fi and test it again.
5. Move Closer to the Router
Your iPhone XS supports Bluetooth 5.0 and strong Wi-Fi reception, but distance and interference still matter.
- Make sure you’re within a few feet of your router.
- Avoid walls, microwaves, and crowded public networks with lots of devices connected.
6. Update iOS (If Available)
Software bugs can cause Wi-Fi connection problems—and Apple often issues fixes.
- Go to Settings > General > Software Update.
- Tap Download and Install if an update is available.
7. Perform a Factory Reset (Last Resort)
Only do this if all else fails, and be sure to back up your data first.
- Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
- Follow the prompts to reset your iPhone.
- Set up your iPhone as new and test Wi-Fi before restoring a backup.
Still Not Working? Try These Extra Steps
- Test your Wi-Fi on another device. If other devices can’t connect, the issue is likely your router or ISP.
- Try connecting your iPhone XS to another Wi-Fi network (like a public hotspot or friend’s house) to isolate the issue.
- If your iPhone connects to other networks but not yours, consider changing your router settings (like switching from WPA3 to WPA2 or changing channels).
Contact Support
If none of these steps work:
- Call your Internet service provider to check for outages or router issues.
- Contact Apple Support for help, especially if your iPhone is still under warranty.