You’ve got nothing to do so you’ve decided to get entertained by watching interesting videos on YouTube app. But for some reason, the supposed to be fun video streaming experience becomes a headache because the app isn’t working as it should. For some reason, something triggers YouTube app to suddenly crash and stop working. If you’re here because of this problem, then this post may be able to help you out. Read on and get help.
YouTube is by far the most popular free-video streaming platform online. Both Android and iOS device users can enjoy streaming YouTube videos for as long as their device has the YouTube app installed with a stable Internet connection. The fact that YouTube is maintained by the Internet giant itself, YouTube is deemed among the most robust and reliable applications. However, this isn’t a guarantee that YouTube will be totally problem-free. Just like any other robust apps, YouTube also encounter random flaws and glitches. Emerging among the most widespread problems encountered by iOS device owners when using YouTube are on random app crashes and loading errors. And to address this concern, I’ve mapped out some of the most effective workarounds and potential solutions you can try on. Read further and learn what to do if YouTube app keeps crashing or won’t load properly on your iPad Pro 2018 tablet.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.
Fixing iPad Pro with Youtube app that keeps crashing
Before troubleshooting, check your Internet connection. Note that YouTube is an online application and so it requires a stable Internet connection in order to work as intended. If your device is experiencing random Internet connectivity issues like slow browsing, intermittent connectivity, or no Internet connection at all, then that’s likely the main reason as to why YouTube and other online apps aren’t able to work properly. To eliminate random software glitches that might have caused any of the above symptoms, refresh your Internet connection.
There are many ways to refresh your Internet connection. You can start by rebooting your wireless router or modem. Doing so will eliminate random symptoms inflicted by minor firmware crashes on the modem or router in use. Another way to refresh Internet connection is by toggling the Wi-Fi switch on your iPad Pro off and on. Or you can also perform the Airplane Mode trick, which works by toggling the Airplane Mode switch on for a few seconds and then turning it on again.
If nothing’s changed after performing the above requisites, then you can proceed to eliminating software-related triggers using any of these subsequent fixes.
First solution: Quit then restart the app.
Apps that are suddenly crash are oftentimes enduring some minor glitches. When this happens, various symptoms including random crashes transpire. Some apps wouldn’t even be able to load up until they’re restarted. Hence, quitting and restarting will likewise be able to solve the problem with your YouTube app. So here’s what you should try doing first:
- Head on to the Home screen, to get started.
- Then, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- Swipe right or left to locate the YouTube app preview.
- Then, swipe up on the app’s preview to close it.
- Follow the same steps to close or end all the rest of the background apps.
After clearing out all background apps, try launching YouTube app and see if the problem is gone.
Second solution: Soft reset your iPad Pro.
App crashes can also be triggered by random firmware crashes on the device. Any device can encounter the same problem at some point especially when some system data gets corrupted. And the easiest way to fix the problem is to restart the device, also known as soft reset on your iPad Pro. If you haven’t done this yet, then here’s how it’s done:
- Press and hold the Top button and either Volume button until the Power Off slider appears.
- Drag the slider to power off your device completely.
- After 30 seconds, press and hold the Top button again until the Apple logo appears.
Allow your iPad to finish its boot-up sequence and then retry launching YouTube to see if it’s already working smoothly again.
Third solution: Update YouTube app to the latest version.
Keeping apps up to date is recommended to ensure optimum performance and stability. Stock apps or pre-installed applications are typically updated through iOS update implementation while third-party or downloaded apps require separate updates from the respective app developers. If you haven’t configured your apps to auto-update, then you will need to manually trigger your apps to update whenever new apps are available. If you haven’t set your iPad Pro YouTube app to auto-update, then go ahead and check for pending updates via App Store. To check for new updates for YouTube and other apps on your iPad Pro, simply refer to these steps:
- Tap App Store from the Home screen. Doing so launches the App Store app on your iPad Pro.
- Then scroll down to the bottom of the App Store screen and tap on Updates. A list of apps with pending updates will show up on the next screen.
- Tap the Update button next to the YouTube app.
- Tap the Update All button on the upper-right side of the screen to update all apps at once.
Allow your apps to finish updating and once they’re done, reboot your iPad Pro to implement the recent software changes.
Fourth solution: Remove restrictions for YouTube app on your iPad Pro.
Apps that are restricted may not work completely or may still be able to work but on a limited basis. This is what likely happens if restrictions are enabled on your iPad Pro, particularly for YouTube app. To check if this is halting YouTube app from working or loading properly, check and manage restrictions on your iPad Pro. Just follow these steps to continue:
- Tap Settings from the Home screen.
- Select Screen Time.
- Tap Content & Privacy Restrictions.
- Navigate to Allowed Apps and make sure that YouTube is listed.
If Restrictions for YouTube apps is already turned off but the app is still not loading properly or keeps crashing on your iPad Pro, then disable Restrictions completely. This will lift all app restrictions that might have caused conflicts to YouTube app.
Fifth solution: Uninstall then reinstall YouTube app.
The problem may continue if the app itself is at fault. It is possible that the YouTube app on your iPad Pro has been corrupted and therefore needs to be reinstalled. Before you can do so, you will need to delete or uninstall the problematic version of the app from your iPad Pro. Just refer to these steps:
- Tap and hold any app icon from the Home screen until all app icons are wiggling.
- Tap the X on the upper-left corner of the YouTube app icon.
- Then tap Delete if prompted to confirm that you want to delete the app.
You can also access your iPad storage to delete YouTube straight from the apps directory on your device. Just follow these steps to proceed:
- Tap Settings to launch the settings app on your iPad.
- Tap General.
- Tap [Device] Storage.
- Select the YouTube app from the list.
- Then tap Delete App to proceed.
- If prompted, tap Delete to confirm app deletion.
After deleting YouTube, reboot your iPad Pro to clear cache and to refresh its internal memory. Then launch the App Store to search for, download and install the latest version of YouTube app for your iOS device.
Give your iPad Pro another restart after installing YouTube and then launch the app to see if it’s already working properly.
Sixth solution: Update your iPad Pro software, if available.
Installing the latest iOS update for your iPad Pro may also be able to resolve the issue if malwares and software bugs are the main trigger. To check for new iOS update on your iPad Pro wirelessly, your device has to have a stable internet connection, enough storage space and at least 50 percent of battery life. Then proceed to these steps whenever you’re all ready:
- From the Home screen, tap Settings.
- Select General.
- Tap Software Update.
- Then tap the option to Download and Install if an update is available for your iPad Pro.
When the update is completely installed, reboot your iPad to implement the recent system changes and to refresh the operating system. Restarting the device also helps prevent apps from acting up following the recent system transition.
Last resort: Reset network settings on your iPad Pro.
Network-related errors that might have caused conflicts to YouTube app must also be ruled out especially if the problem continues after performing the above procedures. Internet/online apps are typically the ones to get affected whenever network problems occur. To solve the problem, you will need to deal with network problems first. Once these problems corrected, relevant apps and services on your iPad Pro should be working properly again. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select General.
- Scroll down to and tap on Reset.
- Choose the option to Reset network settings.
- Enter your device passcode when asked to proceed.
- Then tap the option to confirm that you want to reset network settings on your iPad Pro.
Your device should reboot automatically when the reset is finished and then loads up the default network values and options. To go back online, you need to set up your Wi-Fi network like the first time you did so that you can reconnect.
Test your Internet connection once you’re connected to your Wi-Fi network and once you confirmed that the Internet is working perfectly fine, retry launching YouTube app to see if the problem is gone.
Still couldn’t get YouTube app to work properly on your iPad Pro?
Check the main YouTube server by navigating to YouTube website on your browser app. If the YouTube site is unavailable, then it’s most likely a server issue and not on your iPad Pro. In this case, there’s not much you can do on your end but to wait patiently until the YouTube server is available again.
If the YouTube app only crashes or acts up when trying to play certain videos, then it could be an isolated problem to that video or YouTube channel you’re trying to view. You can report these types of issues straight to the YouTube channel administrator for prompt action or resolution.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.