How to fix an iPad Pro (2018) that’s stuck on Apple logo

Being stuck on the Apple logo means that your device is frozen and is no longer working. Problems like this can be attributed to software errors if not, hardware damage. If the transpiring symptom is software-related, then you’ve got a higher chance of getting your device out from being stuck. To get your device out from being stuck and respond properly again, you need to restart it. But since it is unresponsive, it won’t be able to respond to touch input commands. 

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Thus performing the usual reboot won’t work. To give you more input on how to deal with the same problem on your iPad Pro (2018) that’s stuck on the Apple logo, I’ve mapped a few recommended workarounds and possible solutions for you to try on. Read on for more detailed instructions on how to fix an iPad Pro 2018 device that is stuck on the Apple logo. 

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPad issues questionnaire and hit submit. 

First solution: Force restart to fix iPad stuck on Apple logo.

The first and simplest possible solution to random stuck issues in iOS devices is a forced restart. It is a simulated battery removal procedure that is used as an alternative method to a soft reset whenever the device becomes unresponsive or frozen. As the name implies, it forces the device system to shut down and then reboot. Similar to a soft reset, performing a forced restart does not affect any saved data on the internal memory; hence it does not result in permanent data loss. Here’s how to force restart your iPad Pro (2018):

  1. Quickly press and release the Volume Up button.
  2. Quickly press and release the Volume Down button.
  3. Then, press and hold the Power button until the Apple logo appears.

Wait for your iPad to finish the boot-up sequence. If your iPad Pro successfully boots up after a forced restart, continue to the second and third solutions. Otherwise, skip to the fourth solution.

ALSO READ: How to fix an Apple iPad Pro (2018) that won’t connect to WiFi

Second solution: Manage iPad storage.

Device issues depicted by symptoms of unresponsiveness or frozen display are also attributed to memory problems like when the device is running low on storage.

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap iPad Storage.

A list of recommendations for device storage optimization will then show up. This will be followed by a list of apps you have installed and the amount of storage each app utilizes. 

If your device is already low on storage, the system will automatically free up space by deleting some of items like streamed videos and music, iCloud Drive files and some apps segments that are no longer needed. Temporary files and cache are also removed. If automatic content file deletion won't suffice, then that's when you need to delete unused apps and old files manually from your device storage. 

Third solution: Update apps and software to fix iPad stuck on Apple logo

Installing software updates as well as pending app updates is also a possible solution if the problem is attributed to system bugs and malwares. If your iPad Pro is able to boot up from a forced restart, then go ahead and check for pending updates for apps and iOS to implement.

To check for iOS update, refer to these steps:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Tap Software Update.
  4. Then tap the option to Download and Install if an update is available for your iPad Pro.

Follow the rest of the onscreen commands to finish updating your iPad Pro. When the update is complete, reboot the iPad to apply the recent system changes and likewise to implement integrated fix patches from the update.

To check for pending app updates, follow these steps:

  1. Tap App Store from the Home screen. Doing so launches the App Store app on your iPad Pro.
  2. Then scroll down to the bottom of the App Store screen and tap on Updates. A list of apps with pending updates will show up on the next screen.
  3. Tap the Update button next to the name of an app to update individual app.
  4. Tap the Update All button on the upper-right side of the screen to update all apps at once.

Wait for your apps to finish updating and once the updates are completely installed, reboot your iPad Pro to refresh the apps and internal memory.

ALSO READ: How to fix Gmail app that’s not working on Apple iPad Pro 2018

Fourth solution: Recovery mode restore.

A recovery mode is where you can restore iOS or update iOS on your iPad Pro. The latest iPad Pro doesn't have a physical Home button so the process of entering recovery mode is way different from the previous devices. If you're wondering how to put your new iPad Pro in recovery mode, simply refer to these steps:

Get the original USB cable or Apple-supplied Lightning cable ready. Also verify if you have the latest version of iTunes app installed on your computer. Once you're ready, proceed to these steps:

  1. Connect your iPad Pro to the computer using the USB/Lightning cable.
  2. When your iPad is connected, open iTunes on your computer.
  3. Then on your iPad Pro, quick-press and release the Volume Up button.
  4. Now, quick-press and release the Volume Up button. 
  5. Finally, press and hold the Power button until the Recovery Mode screen (Connect to iTunes screen) appears.
  6. You will then see an iTunes message saying that it has found your device in recovery mode. By then you can use the commands to restore your iPad Pro in iTunes. 

Note that restoring your iPad Pro may result in data loss. To prevent this from happening, back up all critical data from your iPad Pro to iTunes, if possible.

To exit recovery mode on your iPad Pro, simply do a forced restart.

Fifth solution: DFU mode restore.

Device Firmware Update or DFU mode restore is often used as the last trick to troubleshoot complex system issues that could not be remedied by a factory reset or recovery mode restore. Putting your iOS device in DFU mode also allows you to downgrade or update the firmware. Putting an iPad in DFU mode require timing and patience. And the steps vary depending on the device model. To get into DFU mode on the new iPad Pro, simply follow these steps:

  1. Connect your iPad to the computer using the original USB cable.
  2. Open iTunes on your computer.
  3. Quick-press and release the Volume Up button.
  4. Then quick-press and release the Volume Down button.
  5. Now, press and hold the Power button until the iPad screen turns black. 
  6. After 10 seconds, press and hold the Volume Down button while still holding down the Power button for another 5 seconds.
  7. After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.

At this point, iTunes will display an alert message saying that it has detected an iPad in recovery mode and that you must restore this iPad before it can be used with iTunes. This is an indication that your iPad has successfully entered DFU mode and is all set for major iOS repair and restore. 

After restoring your iPad Pro, you can exit DFU mode by performing a forced restart.

Other options

The following are additional workarounds that can potentially fix an iPhone that’s stuck on the Apple logo. These can be deemed among the next options if the problem isn’t resolved after exhausting all the above solutions.

  1. Reinstall the SIM card. Some iPad Pro owners who encountered a similar issue in which the device would suddenly get stop working and then get stuck on the Apple logo were able to find remedy by removing and reinstalling the SIM card from their iPad. For some reason, the problem can also be triggered by a loose or dislodged SIM card in the tray. To rule this out, try to remove then reinstall the SIM card on your iPad Pro with these steps:
  • Get the SIM ejector tool then insert it into the SIM card slot on your iPad. You can find the SIM card slot on the lower-right side of your iPad Pro.
  • Gently push the tool to eject the SIM tray.
  • Remove the SIM tray then take the SIM card out. 
  • Then place the SIM card back into the tray in the same orientation/position before you removed it.
  • Make sure that the SIM card is properly seated.
  • Then re-insert the SIM tray by pushing it until it clicks into place.

When the tray is locked into place, turn your iPad Pro on and then see if the problem is gone. If it gets stuck on the Apple logo again, then try the next options.

  1. Repair corrupted iOS using iTunes alternatives. Major iOS problems including stuck issues are usually resolved through iTunes either with a recovery mode restore or DFU mode restore. However, not all complex iOS issues can be dealt with by iTunes. And this is where alternative iOS repair and recovery tools play their role. Seeing the need for more advanced iOS repair and recovery solutions, software developers also develop their own version of applications that are designed to address various types of iOS problems that could not be remedied through iTunes. Among the most trusted and widely used tools that serve this purpose include iMyFone iOS System Recovery, Dr. Fone - Repair, FonePaw iOS System Recovery, and Tenorshare ReiBoot, to name a few. You can download any of these tools to your Windows or Mac computer. Once you’ve downloaded and installed your preferred tool, connect your iPad Pro to your computer via USB cable/Lightning cable, launch the iOS repair/recovery tool and then follow the onscreen commands to start repairing and restoring your device.

Is your iPad Pro still stuck on the Apple logo?

If you’ve already tried all possible solutions but to no avail, then it is very likely that the problem you’re dealing with is attributed to hardware damage. Your device might have obtained some physical or liquid damage that eventually triggered the device to suddenly stop and get stuck on the Apple logo. If this is the case, then your next option would be service. You can take your iPad Pro to the nearest Apple-authorized service center in your place for hardware assessment. If the problem is confirmed to be inflicted by a damaged physical component, then physical repair would be necessary. 

For further assistance and official recommendations, you can also report the issue to your iPad provider or carrier. This is a must-do especially if your device is still covered by warranty.

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