What primarily causes Whatsapp that keeps crashing after the software update? Could it be the random bugs inflicted by the recent software update or is it an in-app error that coincidentally happen after installing iOS 13.2? Actually, there are different factors that could cause such issues to occur.
In this post, you’ll find out how to deal with an issue on iPhone XS Max with Whatsapp that keeps crashing after iOS 13.2 update. Continue reading to learn more about the details.
Troubleshoot Whatsapp that keeps crashing after installing iOS 13.2 on iPhone XS Max
Not all issues that occurred after updating to a new software is caused by the bugs brought by the update. They might be an in-app bug that happens coincidentally after installing the software update. If you’ve been affected by an issue on Whatsapp that keeps crashing after installing iOS 13.2 on iPhone XS Max, follow the procedures below as it will help you narrow down the causes and fix the problem.
First solution: Close Whatsapp then reboot your iPhone XS Max.
If you’ve been having this issue first hand, it might be a minor glitch on the app’s operation and can be fixed easily with a simple solution. Quitting Whatsapp that’s running in the background will remove those minor glitches and refresh the app’s operation. To do that, refer to these steps:
- Swipe your finger up and then pause from the Home screen.
- Swipe left or right to navigate through the apps preview.
- Then swipe up on Whatsapp app’s preview to close the background app.
To remove conflicts that may have caused Whatsapp that keeps crashing, it is recommended to close all background apps on your phone. Just follow the same steps as above. Then perform a soft reset to remove dump cache and refresh the system. This will enhance the phone’s performance by removing rogue apps caused by iOS 13.2 update:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
There are instances where your device will freeze once an app crashes. If that happens, performing a soft reset might not be feasible. Your alternative option to reboot the device is a force restart. It provides the same benefits as a soft reset but differs on the execution. Here’s how:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
After performing the reboot process, relaunch Whatsapp and check if the issue has been resolved.
Second solution: Check and install pending app updates in your iPhone XS Max.
Outdated app versions can also be a factor on why Whatsapp constantly crashes after the software update. It may have been a result with incompatibility problem to the new software version that’s running on the phone’s system. Updating all apps can also further remove conflicts and may fix the Whatsapp that keeps crashing on your iPhone XS Max. Just follow these steps to manually update apps on your device:
- From the Home screen, tap on App Store to open it.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon on the top right corner of the screen.
- You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the app to update individual apps.
- Tap on Update All to update all apps simultaneously.
After installing the app updates, reboot your phone to remove dump cache and implement necessary changes on the apps.
Third solution: Clear app cache to fix Whatsapp that keeps crashing.
If the updating apps did not fix the problem, you can also try clearing app cache that may have been infected with software glitches and causes abnormalities on the apps. Erratic cache could also trigger apps that keeps crashing. Here’s how it’s done:
- Access Settings from the Home screen.
- Select General.
- Tap on iPhone Storage.
- Tap on Manage Storage.
- Select a file in Documents and Data.
- Drag unwanted files to the left and click on Delete.
- Tap on Edit, then select Delete All option to wipe out all of the app’s data.
Restart your device after clearing app cache and then relaunch Whatsapp to verify if the issue has been rectified.
Fourth solution: Reset network settings on your iPhone XS Max.
iOS can also change some information on your device during the update. This so-called iOS overrides might have altered the network settings which affects the performance of online app services like Whatsapp. To clear those iOS overrides as well as the other customized network settings, reset network settings should be able to handle it. Doing so will revert them to their default values and options. To give this a try, here are the steps:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
An automatic restart will happen on your device once the reset is done. As soon as it boots up, open Whatsapp and monitor if it still crashes or not anymore.
Fifth solution: Uninstall then reinstall Whatsapp on your iPhone XS Max.
In-app errors that’s causing the problem might manifest and could corrupt the app. If this is the reason why you have a Whatsapp that keeps crashing on your iPhone XS Max, then it might be time to delete the app and get a new one. This should fix the issue if it is caused by a corrupted app. To execute this method, here’s how it’s done:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete.
- Select Delete to confirm the deletion of the selected app.
- Perform a restart on your iPhone.
- After the reboot process is done, open the App store from the Home screen.
- Tap on your profile icon then tap on Purchased.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device.
- If you don’t see the app from the selected tab, try switching to All tab.
Once Whatsapp has been installed, set it up and see if the issue has been resolved.
Still having a Whatsapp that keeps crashing on your iPhone XS?
If the solutions written above did not fix the problem, you may need an advanced procedure that could deal with complex system errors that may have caused a Whatsapp that keeps crashing up to this point. Factory reset, recovery mode restore or DFU mode restore are the options that you can consider.
App errors can also be reported to Whatsapp support so that they’ll be aware of the issue and may take actions if this is common to the other app users.
Getting additional information as well as official recommendations from Apple support can also increase the chance in fixing the Whatsapp that keeps crashing on iPhone XS after iOS 13.2 update.