Touch input is the primary way to communicate with your smartphone. You tell your smartphone what to do or to carry out certain tasks through your finger touches. And likewise, the device responds to your touch input commands. That is why if the touchscreen or touch input stopped working, odds are that you won’t be able to use your smartphone at all.
Touchscreen problems can occur at any time to any device, either mid-range or high-tiered flagships like Apple’s iPhone series. In this post, I will tackle a touch input or touchscreen problem on a particular iOS device that is the iPhone 6s. Read on to find out the possible reasons as to why an iPhone touch input fails to work as intended, how to resolve the underlying cause and get the touchscreen to work properly again.
Possible causes of touch input problems on your iPhone 6s
Touchscreen problems can be due to a software glitch or faulty hardware. In most cases, the iPhone touchscreen would stop working because of an app malfunction. The problem can be isolated to a stock or third-party app, and likewise on the iOS device itself. Often times, the problem occurs as a minor glitch transpiring randomly but can also be more complex at times. Touchscreen problems that are deemed complex are usually those that were triggered by a faulty firmware update, which could not be rectified by the any of the applicable workarounds. This is what has occurred to some users of the iPhone 6s who ended up having an unresponsive touchscreen after installing the iOS 11 firmware update on the phone. Prior reports have it that the touch input or touchscreen has suddenly stopped working after the update has been implemented. Apparently, in this case the problem is associated with an update bug that comes with iOS 11. While some have found temporary remedies by resorting to certain workarounds, others have found no luck in trying and therefore needed to wait for the next update containing bug fixes to rollout.
Broken files or corrupted contents and apps can also inflict a similar issue in which the iPhone touch input won’t work as intended. For example, when trying to open a corrupted video file then your iPhone display suddenly gets frozen. Apparently, the problem is not on the iPhone but rather on that certain file. Getting rid of the broken file will most likely fix the problem once and for all.
The good thing about software-related issues is the fact that they can be resolved without paying for a tech service. All you need to do is try some applicable workarounds until you will finally find the remedy.
But if your iPhone 6s touchscreen has stopped working after an accidental fall or liquid exposure on the device, then that could already denote a possible damage to certain hardware components, probably the display circuit parts like the digitizer or logic board. You may still attempt to fix the problem using any of the applicable workarounds but if the problem persists and you already ran out of options, you should then consider taking your iPhone to an authorized service center for hardware assessment and/or repair, if necessary.
What to do when your iPhone 6s touch input or touchscreen stopped working?
If you wish to try fixing your iPhone 6s touch input by yourself at home, then you may refer to the mapped out solutions below. It won’t hurt to try so just scroll down a bit and start troubleshooting whenever you’re all set.
First solution: Forced restart.
A forced restart works the same as the usual reboot (soft reset). It’s the first recommended solution to software-related issues affecting the iPhone’s display functions like when the touchscreen suddenly gets frozen or not responding to touch inputs. Here’s how to force your iPhone 6s to restart:
- Press and hold the Power button and the Home button simultaneously for about 10 – 20 seconds until the Apple logo appears.
A forced restart will not affect any data stored on your iPhone’s internal storage thus it’s a safe method to begin with.
If the problem persists after the first reboot, give it another try. You may attempt to force your iPhone 6s to restart three to five times and see if it’ll work afterwards.
Second solution: Factory Reset through iTunes.
If the prior method failed to fix the problem or touch input is still not working after a force restart, then your next option is to try to access your iPhone data, backup, and reset your device through iTunes on a computer. The problem might be too complex that a forced restart won’t be able to deal with. If you are certain that it’s software-related, then you may continue to troubleshoot the problem. At this point, your next option would be a factory reset through iTunes. Since your device will not respond to your touch inputs, you have no other way to access its system but through iTunes. In order to proceed, you will need to secure a computer (Windows or Mac) that has the latest iTunes software installed. Once you have them ready, follow these steps to reset or update your iPhone 6s through iTunes:
- Open iTunes on your computer.
- Connect your iPhone 6s to the computer using the supplied USB cable.
- If prompted, tap the option to Trust this computer on your iPhone then follow the onscreen instructions to continue.
- Select your iPhone 6s when it shows up in iTunes.
- Navigate to the Summary section then click the option to Backup your device.
- Once the backup is finished, click the option to Restore [device].
- Click Restore again to confirm action.
- Wait until iTunes is finished erasing your device and installs the latest iOS software available.
Your iPhone will restart after the restore is complete. By then you can proceed with the initial setup.
Third solution: Recovery mode restore through iTunes.
A recovery mode restore is another effective solution to complex software issues affecting iOS devices including your iPhone 6s. Consider this as your next option if the problem persists after performing a factory reset through iTunes. Here’s how to perform a recovery mode restore on your iPhone 6s:
- Connect your iPhone to a computer.
- Open iTunes on the computer.
- While your iPhone is connected, press and hold both the Power and Home buttons on your iPhone until you see the Recovery Mode screen. Do not release the buttons when the Apple logo appears and wait for the recovery mode screen instead.
- When you’re prompted with the option to restore or update, select Update to command iTunes to reinstall iOS without erasing your data.
Wait until iTunes is finished downloading the software for your iPhone. If the process takes over 15 minutes, your device will exit recovery mode. If that happens, you will have to repeat the prior steps to enter recovery mode on your iPhone 6s.
Fourth solution: DFU mode restore through iTunes.
DFU mode stands for Device Firmware Update mode. A DFU mode restore can be your last best hope in dealing with persistent software issue on your iPhone. This mode puts your iPhone into a state where it is still able to communicate with iTunes on a computer without activating the bootloader or iOS. Once you’ve entered this mode, you can restore your iPhone from any state. Timing is however required to put your iPhone 6s in DFU mode. You may not be able to get there on your first attempt but you don’t have to worry because you can always try and try again until you succeed. Whenever you’re all set, follow these steps to put your iPhone 6s in DFU mode and restore iOS through iTunes:
- Connect your iPhone to your computer using the supplied USB cable or Lightning cable.
- Open iTunes on your computer.
- Press and hold the Power button for about 3 seconds then press and hold down the Home button. Keep holding down both buttons for 10 seconds.
- If you see the Apple logo, it means that you’ve held the buttons too long and so you’ll have to start all over again.
- Release the Power button but keep holding down the Home button for about 5 seconds.
- If you see the Plug into iTunes screen, it means that you have held the button too long and that you’ll need to start again from the start.
- You will know if you have successfully entered DFU mode if the screen remains black.
- At this point, you will be prompted with an iTunes alert saying that it has detected your iPhone and will allow it to be restored. Restore your iPhone 6s in DFU mode through iTunes by then.
Other options to consider
- Contact the app developer (if applicable). If your iPhone 6s touchscreen problem only occurs when using a certain apps and that your iPhone works fine with your other apps, then that app is the culprit. As resolution, try to uninstall the problematic app or escalate the problem to the app developer. The app might needed some revampt to keep up with the latest iOS platform running on your iPhone 6s. You can send a message to the app developer through the App Store. Here’s how:
- Open the App Store on your iPhone.
- Scroll to the bottom of the screen then tap Search to find the app you’re having problem with.
- Tap the app icon. Doing so will open the app details.
- Scroll to the bottom and then tap Developer Website. This will load up the developer’s website.
- Locate the contact form or email address on the site then use it to reach the app’s developers and give your feedback on the app.
- Try to use iOS recovery tools. Aside from iTunes, you can also try other iOS recovery software available for download. These tools are specifically designed to fix complex software issues affecting iOS devices including your iPhone 6s. Just be sure to pick a credible and effective software that is compatible with your iOS device. Previous reviews can help you provide some insights as to how effective an iOS recovery software is. That means you need to spend a little time reading reviews before downloading the software.
Seek more help
If you already ran out of options and that your iPhone 6s touch input is still not working as intended, at this point you can escalate the problem to Apple Support or customer care for further assistance and recommendations. If calling is not your option, then just go ahead and schedule a trip to an Apple Genius bar and have a technician diagnose your device.