Are you dealing with Spotify that keeps crashing on iPhone XR after installing iOS 13.2.3? Is it the first time you encounter such problem? Few factors could trigger this issue and one of them are software glitches. Poor internet connection could also cause a malfunctioning app as you’ll need it to play music on Spotify.
Let’s find out how to fix this problem as you continue reading this article. You’ll find simple solutions below that could help in rectifying a Spotify that keeps crashing after iOS 13.2.3 update on iPhone XR.
Troubleshoot Spotify that keeps crashing on iPhone XR after updating to iOS 13.2.3
A malfunctioning app could be a frustrating experience while using your device. This issue that occurred right after the update are usually triggered by random bugs embedded on the software patch. They could interact to certain apps and disturb their functionality. This might have been the reason on why you experience a Spotify that keeps crashing after installing iOS 13.2.3. Read further and follow the procedures laid out below to remedy this situation.
First solution: Force close Spotify app and reboot your iPhone XR.
Leaving the app suspended in the background while the update is ongoing could impose threats as it will make them more vulnerable to errors. If Spotify has been opened recently and was not closed properly, it will remain running in the background. This could be a good thing for easier multitasking but it might have incurred random bugs from the software update. These glitches could make the app go erratic and result to constant crashing. To rule this out, close the Spotify app by executing the steps below:
- Swipe your finger up and then pause from the Home screen.
- Swipe left or right to navigate through the apps preview.
- Then swipe up on Spotify app’s preview to close the background app.
You can also perform the same steps on the other apps that you see running in the background to close them. This will avoid conflicts with Spotify and increase the chance of resolving the error.
Once all background apps are closed, restart your device to refresh the system and further remove rogue apps. This will also implement the changes from the recent software update and could improve system performance of your device. You have two options for this process. First is through soft reset. Here’s how:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
Your second option to reboot your device is via force restart. This will provide the same benefits as a soft reset but here’s how it’s done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
These processes will not affect your phone’s internal memory so your pesonal information should remain intact. After the reboot process is completed, reopen Spotify and check if the issue has been resolved.
Second solution: Install pending app updates to fix Spotify that keeps crashing.
Outdated app version can also cause abnormalities on its function. If Spotify has not been updated, it might have caused incompatibility issues toward the new software version and causes the app to crash constantly. Updating the Spotify could help in fixing the problem as the update could provide fixes to some in-app errors and improves stability. You can also update all apps on your device to further remove conflicts and erratic apps. Here’s how to do that:
- From the Home screen, tap on App Store to open it.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon on the top right corner of the screen.
- You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the app to update individual apps.
- Tap on Update All to update all apps simultaneously.
Reboot your device after the updates are installed to implement necessary changes and refresh the system. After that, relaunch Spotify to verify if the issue is gone.
Third solution: Reset network settings on your iPhone XR.
There might have been some changes on the network settings information that causes online app services like Spotify to act up. This could be possible if iOS 13.2.3 update altered the information. Also, customizing these settings can also invalidate some information. To remove this from the possible culprit, perform reset network settings to delete all customized network settings as well as iOS overrides. This process will revert the information to its default values and options. Here are the steps for your reference:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
Your phone will automatically reboot after the reset is completed. Wait for it to boot up completely. Ensure proper internet connection on your device before opening Spotify.again then check if the issue has been rectified.
Fourth solution: Clear app cache on your iPhone XR.
Excessive app cache can also cause relevant symptoms to occur. This information may have been infected with random bugs from the recent software update and affects the functionality of Spotify. Removing these cache files can also remove erroneous data that may have been causing Spotify that keeps crashing issue. If you wish to try this out, here’s how:
- Access Settings from the Home screen.
- Select General.
- Tap on iPhone Storage.
- Tap on Manage Storage.
- Select a file in Documents and Data.
- Drag unwanted files to the left and click on Delete.
- Tap on Edit, then select Delete All option to wipe out all of the app’s data.
Reboot your device to refresh the system after clearing the app’s data. Then open Spotify and see if it fixes the problem.
Fifth solution: Uninstall then reinstall Spotify on your iPhone XR.
This process should help you fix the problem if the Spotify app has been corrupted already. Doing so allows the full removal of the app’s data from your phone’s system. This should provide a whole refresh and will allow you to get a new app for your device. To do this, follow the steps below:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete.
- Select Delete to confirm the deletion of the selected app.
- Perform a restart on your iPhone.
- After the reboot process is done, open the App store from the Home screen.
- Tap on your profile icon then tap on Purchased.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device.
- If you don’t see the app from the selected tab, try switching to All tab.
Setup your Spotify after the re-installation process then check if it works as intended.
Still getting a Spotify that keeps crashing on your iPhone XR?
You might need to opt-in for advanced solutions like factory reset, recovery mode restore and DFU mode restore if the issue persists. It might have escalated to a complex system error and needs a stronger solution.
You can also report this matter to Spotify app support and Apple support for proper investigation of the issue. They can provide you with additional information as well as official recommendations on how to fix Spotify that keeps crashing on iPhone XR after iOS 13.2.3 update.