There are updates that can make certain apps go rogue upon installation and Snapchat is no exception. This is what some owners of the iPhone 7 ended up after updating the iPhone to iOS 11.4 version. It was found that after implementing the new platform, Snapchat started to crash or at times, not loading properly on the device. Apparently, it’s a software issue likely an update bug that is rectifiable. If you happen to be one of those who faced a similar issue with the iPhone 7 Snapchat after updating to iOS 11.4, then you can refer to the simple solutions I mapped out below. Just keep reading for more details.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.
How to troubleshoot iPhone 7 with Snapchat that keeps crashing
First off, check your Internet connection. Online apps like Snapchat require a stable Internet connection to work as intended. If your phone is experiencing intermittent or Internet connection drops, then it’s likely the main reason as to why the app couldn’t operate properly. If necessary, fix any network connectivity issues beforehand. If the Internet is fine and the Snapchat app is still unstable, then you may proceed and begin to troubleshoot your iPhone 7 with these subsequent solutions.
First solution: Quit the app then restart your iPhone 7.
It’s normal for some apps to go rogue after implementing system changes and this could be what’s occurring on your Snapchat app. Often times, such problems occur as random glitches that can be remedied by restarting the application. That being said, clear Snapchat and any other background apps then restart your iPhone 7 with these steps:
- Press the Home button twice quickly to launch the app switcher, containing previews of the apps you’ve recently used but not closed.
- Swipe up on the Snapchat app preview to clear it.
Clearing other background apps can also help. To do so, just swipe up on individual apps like what you did with the Snapchat app. Once you’re done clearing apps, reboot your iPhone or do a soft reset to clear its internal memory from any corrupted cache and temporary data that might have caused the app to become erratic.
- To do so, press and hold the Power button then drag the power off slider to the right to shut down your iPhone completely. After 30 seconds, press the Power button again until the Apple logo appears.
This won’t affect any data you’ve saved on the internal memory, so you won’t lose any important files. Try to launch Snapchat when your iPhone has booted up completely then see if that fixes the problem. If not, then you need to try other solutions.
Second solution: Turn Wi-Fi off and then back on.
Restarting your Internet connection might also help if the problem is attributed to minor network connectivity errors. As mentioned earlier, the phone might be experiencing intermittent connection and therefore makes online apps like Snapchat to be unstable. To rule this out, try to turn Wi-Fi off and then back on.
- To do so, navigate to Settings-> Wi-Fi menu, then tap the switch to turn Wi-Fi off. After a few seconds, tap the switch again to turn Wi-Fi back on.
It’s a simple way to refresh Wi-Fi Internet on your iPhone. Alternatively, you can toggle Airplane Mode on and then off again shortly. Wi-Fi connectivity features are automatically turned off when Airplane mode is on.
Third solution: Install pending app updates.
For apps to work properly, they must meet certain system requirements. That’s why when new software versions are rolled out, app developers also push updates for their respective apps to remain compatible with the latest system version released. If you haven’t configured your iPhone to install updates automatically, then it’s possible that some of your apps including Snapchat aren’t updated and therefore unable to work with the recently installed iOS version. In that case, you need to manually install pending app updates, particularly Snapchat. Here’s how:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find Snapchat from the list then tap the Update button next to it. Doing so will install pending update for Snapchat.
- If you see multiple app updates, then you can update all apps simultaneously instead. Just hit the Update All button on the upper right of the screen.
When all apps are finished updating, reboot your iPhone to refresh the system, clear its internal memory and implements new software changes properly. Then launch Snapchat again to see if it’s already working fine and steady. If not, then you may have to consider performing software resets.
Fourth solution: Reset all settings on your iPhone 7.
Sometimes iOS updates would override your current settings automatically. When this happens, there’s a higher chance that some options end up with conflicts and that is when errors instigate. Apps like Snapchat can be directly or indirectly affected with these changes. Should this be the underlying cause, then you will need to revert the changes back to when all your apps are working properly. To get this done, you’ll need to reset all settings on your iPhone and then reconfigure necessary features and enable options individually. Here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
After the settings reset, reboot your iPhone to clear its memory from any errors and corrupted data. There’s nothing to worry about losing files because this reset won’t affect any data stored on the internal memory of your iPhone. Only the system settings are changed to back to defaults.
Fifth solution: Delete Snapchat then reinstall the latest version from the App Store.
If none of the previous methods worked, then you’ll have no other choice but to delete the errant Snapchat app from your iPhone. It’s the only way for you to download and install the latest working version of Snapchat app for your iPhone 7. Be sure to pick the one that’s compatible with or supported by iOS 11.4. Here’s how to get this done:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of the Snapchat icon to uninstall the app.
- If prompted, confirm action by tapping Delete.
- After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Snapchat app on your device.
Restart your iPhone 7 when the Snapchat app is successfully deleted. Then download the latest version of the app that’s compatible with the current iOS version of your device. Here’s how:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Snapchat app for iPhone or Snapchat in the search bar.
- Find and select the Snapchat app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
After reinstalling Snapchat, restart your iPhone 7 to apply new changes and refresh the system. Snapchat should working properly by then. The only way to find out is to launch the recently installed Snapchat app on your iPhone and then see how it works.
Seek more help
Visit the Snapchat Support page for further troubleshooting assistance. The app might need to be reconfigured to work with the new iOS interface and recently implemented system changes. Or you can also report the issue to Apple Support since it has instigated from an iOS update installation. The problem might be due to a system bug that needs a fix patch.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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