How to fix iPhone XR iTunes error 0xE80000A

Is your iPhone XR having difficulty connecting to your Windows PC or Mac and showing iTunes error 0xE80000A? This error has been observed to occur mainly when there’s a Windows PC involved. Learn how to deal with this error by following our solutions below.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: iPhone XR won’t connect to Windows PC and showing iTunes error 0xE80000A

So I just got an IPhone XR and wanted it to connect to my iTunes that’s stored in my Windows Vista Dell computer I also own an iPad 6th generation that came along with my iPhone XR with Sprint. So when I connect my iPhone XR it says an error which (0xE80000A) won’t let me sync in or detect my iPhone XR, but my iPad had no problem getting into the iTunes and synced my music and other videos I had stored. HELP!!!! Why won’t my iPhone XR sync with my iTunes if my iPad does it with no effort? Erick R.

Solution: iTunes error 0xE80000A is usually a computer-side issue but you should also consider troubleshooting your iPhone XR if nothing works after exhausting all PC troubleshooting.

Install OS updates for PC

For any iTunes issue, the best way to start your troubleshooting is to make sure that the computer runs the latest Operating System version. With your PC, we suggest that you regularly check for Windows updates. You can visit the Microsoft Windows Update website for this. Microsoft usually releases OS updates on a weekly basis. By default, Windows machines are set to download and install updates on their own but if you changed this before, be sure to manually allow it to scan for new updates.

Disable security software on PC

Some security software may proactively block any transfer of files in and out of a machine. If you are using a third party antivirus or security package, consider turning it off while troubleshooting. Once you’ve done that, restart the connection from your machine to your iPhone XR by unplugging and replugging the cable. Then, check if the problem is still there.

Reinstall iTunes

Many people claim that replacing the current version of iTunes on their Windows machine often work in fixing iTunes troubles. We suggest that you do the same. First, you want to uninstall iTunes from your computer. Then, once you’ve done that, you can download iTunes from Apple’s website. After downloading, click on the installer file to install iTunes.

You can always try an iTunes alternative as well, here’s one of our favorite.

In some cases, iTunes may fail to install if your user account is not the administrator. When installing iTunes, be sure to choose Run as administrator to go around this issue.

If you encounter a problem during installation, or if iTunes won’t install at all, it’s likely due to remaining components of the old iTunes installed. You must remove these related components from the machine first. Here’s how to do that:

  1. Press the Windows and R key on your keyboard to open the run command.
  2. In the Run window, enter: %programfiles%
  3. Click OK to open the Program Files folder.
  4. Delete the following folders, if they exist:
    • iTunes
    • Bonjour
    • iPod
  5. Open the Common Files folder, then the Apple folder.
  6. Delete the following folders, if they exist:
    • Mobile Device Support
    • Apple Application Support
    • CoreFP
  7. Open Local Disk (C:) located in Computer, or whichever hard disk your programs are  installed on. If you’re running a 32-bit version of Windows, skip to step 13. If you’re running a 64-bit version of Windows, continue with step 8.
  8. Open the Program Files (x86) folder.
  9. Find the following folders and delete them, if they exist:
    • iTunes
    • Bonjour
    • iPod
  10. Open the Common Files folder and then the Apple folder.
  11. Locate the following folders and delete them, if they exist:
    • Mobile Device Support
    • Apple Application Support
    • CoreFP
  12. Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
  13. Right-click the Recycle Bin, and select Empty Recycle Bin.

Update iOS on iPhone XR

Just as important as the above solutions is to make sure that you iPhone XR is fully updated. Although we haven’t received other reports of similar issue, keeping the software updated is a good way to prevent bugs from developing. We suggest that you manually check for updates under Settings menu.

Get support from Apple

Majority of iTunes error are fixable on a user level but should nothing work at all, you can try to further narrow down the cause by checking with another Windows computer. If you’ve already tried that, we recommend that you bring your iPhone to your local Apple shop so they can check it.

Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.