How to fix an iPhone X that won't connect to App Store [Troubleshooting Guide]

App Store is among the core apps in iOS devices. But most people would only realize the importance of this app if it doesn’t work as intended whenever they need to use it. Given the fact that the App Store is an online or server-based application, it is but inexorable for the app to experience downtimes and errors especially when network problems strike.

Tackled in this post is one of the most common App Store issues that are likewise transpiring on the new iPhone X. And it’s about the iPhone X that won’t connect to the App Store for some reasons. Should you need additional inputs on how to deal with this issue, I’ve also demonstrate a few simple solutions below. Feel free to refer to this walkthrough.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone X that can’t connect to App store

Before troubleshooting your iPhone X, check and ensure that it has fast and stable Internet connection. Network connectivity issues from slow browsing to intermittent or no Internet connection may also be the main reason as to why the App Store or any other online apps won’t be able to function. It also help if you’d first check on the current status of App Store services from the Apple Support status page. Doing so will save you time and effort from performing unnecessary troubleshooting if the App Store server is down. If both the Internet connection and App Store server are up but your iPhone X is still unable to connect to the App Store, then go ahead and perform the following workarounds.

First solution: Reboot your iPhone X (soft reset).

Like other apps, the App Store app can also succumb into random errors, making the app a bit shaky. Most of the time, the transpiring symptoms are rectifiable. Should this be a minor app glitch, performing a soft reset or reboot on the iPhone X can potentially fix it. Here’s how to soft reset your iPhone X:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. When you see the Slide to Power off command, release the buttons.
  3. Then, drag the Power off slider to the right. Allow your device to shutdown completely.
  4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears, then release.

Alternatively, you can do a force restart in case the phone gets stuck as the App Store failed or crashed. Here’s how to force restart your iPhone X:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Power/Side button until the Apple logo appears.

Both methods are effective in terms of clearing minor software errors and dumping errant cache from the internal memory, without affecting any saved data on the phone.

Second solution: Disable then re-enable Wi-Fi on your iPhone X.

As mentioned earlier, network errors are usually at fault whenever a server-based app suddenly becomes unavailable. To make sure this isn’t what halting the App Store from working on your iPhone X, toggling the Wi-Fi connection off and then back on can potentially clear our the glitch. Should you wish to give this old trick a try, then here’s how it’s done:

  1. Tap to open Settings from the Home screen.
  2. Tap Wi-Fi.
  3. Tap the Wi-Fi switch to turn the feature off.
  4. After a few seconds, tap the switch again to turn Wi-Fi back on.

Wait until your iPhone gets reconnected to your Wi-Fi network. Once connected, retry to load the App Store and see if it’s already accessible and working as intended.

Third solution: Clear cache and data on App Store.

Cached files for the App Store can also become corrupted. If that happens, there’s a tendency for the app to go rogue or stop working. As remedy, clearing cache from the App Store app is recommended. Here’s how it’s done:

  1. Open the App Store.
  2. Then tap on any of the five tabs found on the App Store main screen 10 times in quick succession. Doing so will clear temporary files that are stored as cache on the App Store app.
  3. There’ll be no notification prompt saying that the App Store cache has been cleared, so once you have successively tapped on a tab 10 times, you can open the app switcher and then exit the App Store.

Reboot or soft reset your iPhone to clear and refresh the internal memory. Then reload the App Store to see if your iPhone X is now able to connect.

Fourth solution: Reset network settings on your iPhone X.

If the previous Wi-Fi trick doesn’t work wonder to you, then you can try a network settings reset next. Doing so will clear the current network settings and then restore the original or default network settings. Should there be any invalid network configurations causing the App Store to stop working on your iPhone X, then that should be cleared in the process. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings from the given options.
  5. If prompted, enter your device passcode to continue.
  6. Then tap Reset Network Settings again to confirm.

After the reset, your iPhone will reboot by itself. Just wait until it’s finished booting up then configure network settings accordingly. Don’t forget to enable Wi-Fi and reconnect to your Wi-Fi network to get your iPhone X back up online and use network apps and services, particularly App Store.

Fifth solution: Reset and restore iPhone X to factory defaults.

A master reset can be considered among the last options if the problem still occurs after performing the previous methods. The problem with the App Store app on your iPhone X may be inflicted by fatal system errors that require a deeper system reset. Before you continue though, be sure to back up all important files you saved on your device as they will all be wiped out in the process. Then reset your iPhone X to factory settings and clear out major system errors afflicting the App Store with these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm iPhone reset.

After the master reset, follow the setup wizard to set up your iPhone as new. Be sure to set up and sign into the App Store with the correct Apple ID and password this time. After setting up everything, try to open the App Store on your iPhone X and see if it is already accessible and working properly.

Other options

Escalate the problem to Apple Support so they can double-check on the App Store server status from the end. Installing the latest version of iOS can also help if software bugs are causing conflict and preventing your iPhone X from establishing connection with the App Store server.


Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone X. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.