How to fix iPhone email setup error after iOS 13.3 update

Having trouble adding a new email account on your iPhone after updating to iOS 13.3? If so, then this post might be able to help you. Read on to find out more detailed email problem solutions.

What causes email setup errors on your iPhone?

Invalid or incorrect email account credentials, incorrect email server settings, and iOS settings conflicts are just a few of the many factors that you should consider looking into when dealing with email setup errors on your iPhone. Although in this case, the problem is somehow specific as it has occurred from an iOS update. Nonetheless, it is still imperative to rule out other possible causes.

For unexpected errors, temporary network issues such as outages or server downtime is usually the underlying cause. To clear this out, check with your email service provider/carrier. Alternatively, you can try logging into the same email account through webmail. If there’s no problem logging into your email account via webmail, the problem is more likely from within your iOS device. In this case, performing basic email troubleshooting can help.

Troubleshooting email setup error on an iPhone after updating to iOS 13.3

The following are suggested methods to eliminate common factors that can cause conflicts when setting up a new email account on an iPhone. Feel free to try these workarounds before escalating the problem to your email service provider.

 

First solution: Restart your iPhone (soft reset).

It is highly recommended to reboot your iPhone after installing new updates. Not only that it refreshes the device, it also eliminates minor system errors inflicted by the recent platform changes. Thus, if you haven’t already, soft reset or reboot your iPhone to clear out system conflicts that might have caused your device to fail setting up email account.

On earlier iPhones with a physical Home button, a soft reset is done through these steps:

  1. Press and hold the Power button for a few seconds.

  2. Release the button when the Slide to Power Off appears.

  3. Drag the slider to the right to power off the device.

  4. After 30 seconds, press and hold the Power button until the Apple logo shows up and then release.

On a new iPhone without a physical Home button, a soft reset is done through these steps:

  1. Press and hold the Side/Power button and either of the Volume button at the side of your phone for a few seconds.

  2. When the Slide to Power Off appears on your screen, release both buttons.

  3. Drag the power off slider to the right to turn off the phone.

  4. Wait for about 30 seconds then press and hold the Side/Power button until you see the Apple logo.

It would take a few moments for your iPhone to complete the reboot sequence and then loads up the Home screen. Let it connect to the Wi-Fi network and get back online before you retry setting up the email account.

After restarting your iPhone, retry setting up the email account manually through these steps:set up new email account on iphone ios 13

  1. Tap Settings from the Home screen.

  2. Tap Mail.

  3. Select Passwords & Accounts.

  4. Tap Add Account…

  5. Select your email provider from the list.

  6. Enter necessary details including your email address, password, and other required information into their respective fields.

Note: If you don’t know the server information, contact your email service provider for further assistance. Or you can also use the lookup tool to view the information for your account’s incoming and outgoing server, port numbers, and the like.

  1. Then tap Next to continue.

  2. If you prefer, choose to sync other options like Contacts and Calendars by marking the checkbox.

  3. Then tap Save to apply the recent changes.

Changing the SMTP ports to other values than the default may also help. To change the SMTP port settings on your iPhone, simply follow these steps:

  1. Tap Settings from the Home screen.

  2. Select Accounts & Password from the given options.

  3. Select the email account that you want to configure.

  4. Tap the Account.

  5. Tap SMTP.

  6. Select the SMTP server that you want to change.

If the option to Use SSL is enabled, use the default port number 465. Otherwise, try other alternative port numbers including 80, 3535 or 25.

Second solution: Refresh your internet connection.

The next factors you should rule out are network connectivity issues. You might haven’t noticed that your iPhone is enduring some internet problems like slow browsing or Wi-Fi drops. If this happens, online services like emails won’t work. To clear this out, try to refresh your iPhone’s internet connection. And there are many ways to get this done.

Refreshing your iPhone’s internet connection via Wi-Fi toggle:

  1. From the Home screen, tap Settings.

  2. Select Wi-Fi.

  3. Toggle the Wi-Fi switch to turn Wi-Fi off.

  4. After a few seconds, tap the switch again to turn Wi-Fi back on.

Refreshing your iPhone’s internet connection using Airplane Mode trick:airplane mode trick to fix iphone email setup error

  1. Tap Settings from the Home screen.

  2. Select Airplane Mode.

  3. Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and relevant features simultaneously.

  4. While Airplane Mode is enabled, restart or soft reset your iPhone.

  5. After the phone reboots, go back to Settings-> Airplane Mode menu.

  6. Then toggle the switch to turn Airplane Mode off again.

Wait for your iPhone to re-establish Wi-Fi signal. If your iPhone doesn’t connect to your Wi-Fi network automatically, check and enable the Wi-Fi switch and then connect to your Wi-Fi network manually instead.

Forgetting and re-adding of the Wi-Fi network is also another way to refresh the internet connection. It’s usually needed when resolving issues that are attributed to a corrupted Wi-Fi network in use. If you wish to give it a shot, then just refer to these steps:

  1. Go to Settings-> Wi-Fi menu and make sure that Wi-Fi is turned on.

  2. Scroll down to the list of available networks then select the Wi-Fi network that your iPhone is connected to.

  3. Tap the information “i” icon next to the name of the Wi-Fi network.

  4. Then tap Forget This Network. This is a command to delete the network.

  5. If prompted to confirm, tap Forget Network again to continue.

You can also delete any other saved Wi-Fi networks that are no longer in use. Doing so will prevent any of these networks from causing conflicts with the selected Wi-Fi network.

  1. After deleting the Wi-Fi network, go back up and toggle the Wi-Fi switch to turn Wi-Fi off.

  2. While Wi-Fi is turned off, restart your iPhone (soft reset).

  3. After your iPhone reboots, go back to Settings-> Wi-Fi menu and turn on Wi-Fi again.

  4. Wait for the Wi-Fi networks to populate then select your preferred Wi-Fi network.

  5. Tap Join or Connect then enter the correct Wi-Fi password to connect.

When your iPhone is connected, open your browser app and try navigating through different websites to test your internet connection. If websites are loading up as intended, it means that the internet is working and thus, you can retry setting up the email account.

Third solution: Reset network settings on your iPhone.

To eliminate incorrect network settings from the underlying cause, you can reset the network settings on your iPhone. Doing so will erase the current network configuration on your device and then restores the default network preferences. Network settings overwritten by the recent update, resulting in some errors will also be eliminated. Just follow these steps:reset network settings to fix iphone email set up error

  1. Tap Settings from the Home screen, to get started.

  2. Select General.

  3. Scroll down to and tap Reset.

  4. Select the option to Reset network settings.

  5. Enter your device passcode, if prompted to proceed.

  6. Then tap Reset network settings again to confirm network reset.

Your iPhone will then instigate the reset process and then restarts when done. After it reboots, re-enable necessary network features including Wi-Fi so you can get back online and retry setting up the email account.

 

Fourth solution: Reset all settings on your iPhone.

Another reset you can try is an all settings reset. This reset will erase all current system settings on the phone without deleting any saved information. Any incorrect system errors resulting in email system conflicts will likewise be cleared out in the process. Just refer to these steps if you wish to proceed:reset all settings to fix iphone email setup error after ios 13.3 update

  1. Tap Settings from the Home screen, to get started.

  2. Select General.

  3. Scroll down to and tap Reset.

  4. Select the option to Reset all settings.

  5. Enter your device passcode, if prompted to proceed.

  6. Then tap Reset all settings again to confirm system settings reset.

Allow your iPhone to finish resetting and then restarts automatically when done. Don’t forget to re-enable necessary features afterwards, so you can use them again on your iPhone.

 

Fifth solution: Erase your iPhone and set up everything as new.

If none of the above procedures is able to fix the problem and you still cannot set up the email account on your iPhone, you may troubleshoot further and resort to more advanced solutions like a factory reset. What you’re dealing with could be due to some complex iOS errors that require a total system wipe out.

Should you wish to continue with this reset, back up all important data from your iPhone storage to iCloud or iTunes beforehand. Failure to do so will result in permanent data loss as this reset will wipe everything from your iPhone system.

Once you’re all set, follow these steps to start erasing your iPhone and restoring its factory defaults through settings menu:factory reset to fix iphone email setup error after ios 13.3

  1. From the Home screen, tap Settings.

  2. Tap General.

  3. Scroll down and tap Reset.

  4. Choose the option to Erase all content and settings.

  5. Enter your passcode when asked to continue.

  6. Then tap the option to confirm that you want to erase your iPhone and restore factory default settings.

After the reset, you can use the startup wizard to set up all necessary features and services including emails, using the default or automatic settings.

Among the important information that you should consider checking on for necessary modifications are the incoming and outgoing servers (host names), email address, and password to connect to the email account that you’re attempting to set up on your iOS device.

Also ensure that the email address (username and password) are saved into their respective fields. This information is important for the email client to connect to the mail servers.

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