Why is my Apple iPhone 8 unable to access Wi-Fi Internet and how to fix it? [Troubleshooting Guide]

Wi-Fi connectivity issues are among the most prevalent and complex problems afflicting smartphone users these days. It can occur to any type of devices regardless of the operating system they are running on, whether it’s new or old. And because of its complex grounds, anyone can succumb into Wi-Fi issues at any time. And often times anyone will likewise have some trouble in determining the underlying cause. Learn which among the many factors can inflict errors and cause you trouble using wireless internet on your mobile phone, particularly on the new Apple iPhone 8 smartphone. For those who are currently dealing with Wi-Fi problems on the same iOS device, a rundown of possible solutions and applicable workarounds are also highlighted in the later section for your reference in troubleshooting your iPhone Wi-Fi errors. Keep reading for more information.

If you are looking for a solution to a different problem, make sure you drop by our iPhone 8 troubleshooting page for we have already addressed a lot of issues with this device and we may have already published a post that addresses your concern. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If you still need our help after that, then fill up our iPhone issues questionnaire to contact us.

Common factors that can affect Wi-Fi connectivity functions on your iPhone 8

There are many factors that can cause Wi-Fi problems in mobile devices like your new iPhone. Usually the underlying cause lies within the network system of your Internet service provider (ISP). Network services can become temporarily unavailable due to an outage or scheduled maintenance conducted by internet service providers. In this case, you don’t need to perform any troubleshooting as your network services will resume once the outage is over. This means that you just have to wait until the outage is over and then use the Internet by then. Another factor that you need to look into is your account status. Service providers usually imposed a temporary disconnect (soft disconnect) to accounts with unsettled issues, including those with delinquent status. When a soft disconnect is imposed, outgoing services are temporary disabled for that account. As a result, you won’t be able to make calls, send text messages, or even unable to access the Internet. You need to contact your carrier or service provider to verify your account status and settle any problems for your outgoing services to resume.

Aside from issues with your Internet service provider, Wi-Fi problems can also arise when incorrect settings are applied on your device. So you should also consider reviewing all the changes you’ve made into your iPhone settings and make sure none of them is causing any conflict with the wireless internet configuration. Wi-Fi and other connectivity features like Bluetooth are also disabled automatically when Airplane mode is turned on. So make sure that this isn’t the reason your iPhone 8 has no access to Wi-Fi. Faulty updates including major iOS firmware are likewise among the possible triggers especially when the contain some bugs.

Another possibility is an error occurring on the network equipment like when the firmware of your wireless router or modem gets corrupted and thus needs to be reset or restored. Should this be the main culprit, you will need to contact the manufacturer of your wireless router or modem for further assistance in resetting the device firmware. If you’re using a Belkin router, then contact Belkin technical support or do the same for other brands like Linksys, Netgear, etc.

How to deal with Wi-Fi problems on your iPhone 8?

Now that you already have an idea on the possible causes, let’s move on to the possible fixes. Please note that the solution may vary depending on what causes the wireless Internet problem or error on your iPhone 8. As much as possible, try to determine the most probable cause, isolate the problem, and then apply the fix. If you need further assistance on where to start and what workarounds to try, then here’s an outline of all possible solutions for you to refer to. Be sure to test your iPhone’s Wi-Fi Internet and see if it’s already working fine after performing each method. Proceed to the next applicable solutions, if needed.

Reboot your wireless router or modem

The simplest and most effective solution you can try is restarting your wireless router or modem. If all your devices cannot connect to the same Wi-Fi network at home, then the problem is on the network equipment not your iPhone 8. In this case, rebooting the wireless router or modem can rectify the glitch and help restore your wireless connection. This process is also dubbed as power cycle by most ISP tech people and here’s how it’s done:

  1. Turn off your wireless router or modem. To do so, locate the Power button then press it until the lights on the network device turns off.
  2. While it’s completely powered off, unplug it from the power source then leave it unplugged for about 30 seconds.
  3. After the elapsed time, plug it back into the power source.
  4. Press the Power button to turn it back on.

Wait until all the lights on the network device become stable. If you notice any red light, read the label below or above the light as it indicates something wrong with that network feature. For example, if the light indicating network signal is red then it means that the network device is getting no signal from the network thus all your devices in the same network have no access to the wireless internet as well.

In this case, you need to fix the problem with your network device first, which also means the need for you to contact your network device manufacturer or Internet service provider for further assistance and recommendations.

If everything is fine with the network equipment, then try to connect your iPhone to Wi-Fi afterwards. If it’s still unable to connect, try the next method.

Reboot your iPhone 8 (soft reset)

After rebooting the network equipment, reboot your iPhone 8 especially if it is still unable to connect to Wi-Fi. A soft reset or restart will help rectify any random glitch transpiring on the iPhone, which might have inflicted minor errors on the phone’s wireless functions. For starters, here’s how a soft reset is done on your new iPhone 8:

  1. Press and hold the Side (Power) button until the Slide to Power Off screen appears.
  2. Drag the slider to power off your device completely.
  3. Wait for about 30 seconds, then press and hold the Side (Power) button again until the Apple logo appears.

In the case where your iPhone 8 is unresponsive, you can do a force restart instead.

  • To force restart, press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. And finally, press and hold the Side button until the Apple logo appears.

No data will be affected in both processes so everything is safe. After your iPhone boots up completely, try to open your browser app then navigate to any website and see if it is now able to access. If not, then try the next method then see what happens.

Toggle Wi-Fi off and then back on

This simple trick has already done wonders to many people who were having trouble using Wi-Fi on an iOS device like the iPhone. A notion behind this workaround is that it somehow refreshes the Wi-Fi signal between your iOS device and the network equipment (wireless router/modem) in use. That being said, it wouldn’t hurt if you’d give it a try and see what happens.

  • To do so, head over to your iPhone Settings-> Wi-Fi-> then tap the Wi-Fi switch to turn the feature off and then back on.
  • Or you can also access the Wi-Fi icon straight from the Control Center of your iPhone 8. Just open the Control Center from the Home screen then tap the Wi-Fi icon to turn Wi-Fi off or on.

In the case where incorrect password is the underlying cause as to why you are unable to access the wireless network, contact your network administrator (or the one who set up or manage the wireless network). This is often the case when using a secured Wi-Fi network.

Verify and ensure Airplane mode is turned off

When Airplane mode is active, the rest of all connectivity features on your iPhone are turned off automatically. To rule this out from the possible causes, verify and ensure that Airplane mode is turned off on your iPhone 8.

  • To do so, head over to Settings-> Airplane mode-> then toggle the switch to turn it off if necessary.
  • Or you can also open the Control Center from the Home screen then tap the Airplane mode icon to turn the feature on or off.

After making changes to the Airplane mode settings on your iPhone 8, reboot your device then try to connect to Wi-Fi internet. If that doesn’t work either, proceed to the next method.

Forget Wi-Fi networks on your iPhone 8

Another odd reality with Wi-Fi networks at home is that whatever network appears to be the strongest or has the strongest signal would tend to override your current network. As a result, some people dropped their own wireless network and join the other with stronger/strongest signal. If this happens, you won’t be able to access Wi-Fi if the network you are connected is not available. Let’s say, it’s your neighbor’s Wi-Fi network so you don’t really have full control over it. As remedy, you can forget all the wireless networks stored on your iPhone 8 then set up and use your own wireless network again.

  • To do so, go to Settings-> Wi-Fi-> then tap the Information (i) icon next to the Wi-Fi network that you want to forget. Tap the option to Forget This Network then if prompted, tap Forget to confirm that you want to forget or delete the selected network.

After deleting or forgetting the wireless network, reboot your iPhone 8 then set up your Wi-Fi network to connect to.

Reset network settings on your iPhone 8

If the previous methods are unable to fix the problem and your iPhone 8 still cannot connect to Wi-Fi, then your next option to consider would be a network settings reset. Be sure to note though that all your network settings including wireless networks (SSID) and passwords will be erased in the process as they will be overridden with the factory default settings. That being said, be sure to take note of this information especially your passwords as you will be needing it again when setting up your wireless network on the iPhone 8 afterwards. On the positive note, you’ll have a higher chance of getting the problem fixed especially if it is triggered by incorrect network settings on the iPhone. Some updates can also override your current settings or device configuration so problems are likely to occur after the update implementation.

Other options to consider

  • Troubleshoot hardware problems on your iPhone 8. In none of the prior methods is able to fix the Wi-Fi problem on your iPhone 8, and that your iPhone is still unable to connect to the Internet via Wi-Fi, then you should already consider looking into the possibility of hardware damage transpiring on your iPhone. This is likely to blame if there were previous instances when your iPhone 8 got dropped or wet. The Wi-Fi antenna or other relevant network components might have accumulated any sort of physical or liquid damage from that incident and so now Wi-Fi is no longer working on your iPhone 8.
  • Reset your wireless router/modem firmware. Contact your wireless router manufacturer if you suspect any unusual symptoms transpiring on the network device like unable to get good reception as manifested by a red light on the network signal indicator.
  • Escalate the problem. Contact Apple Support or your Internet service provider if the problem persists and that your iPhone 8 is still unable to connect to Wi-Fi. Problem escalation is also recommended if the problem persists after installing the latest iOS update. It’s possible that the update contains some bugs, causing Wi-Fi problems to your iOS device after implementation.

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