Welcome to another installment of our troubleshooting series where we tackle the #Apple #iPhone7 issues that some of our readers are experiencing. Today we will be addressing two similar problems regarding the phone unable to stay connected to a Wi-Fi network. What happens in this case is that the phone will successfully connect to a Wi-Fi network but then will disconnect after a few minutes and use a mobile data connection. We will take a look as to why this is happening and offer some useful troubleshooting steps that needs to be done.
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iPhone 7 Won’t Stay Connected To A Wi-Fi Network
Problem: Hi, i recently got a new IPhone 7 after having had the iphone 6 for a while. My iphone will not stay connected to my home wifi. When i go to school, it connects to the wifi. I thought it was my house wifi problem so i have reset the box multiple times. I know it is not my wifi that is causing the problem because my family members (who just got new iphone 7 as well) stay connected to the wifi. I went to my friends and my phone wont stay connected to their wifi either. Each time i delete the wifi, and then retype in the password and add it. It says it is connected and show’s a check, and the wifi symbol is on in the top left briefly but after a few seconds it goes back to LTE and if my cellular is off, i can’t do anything. I tried resetting the network settings, and really want to do anything I can to not have to reset the entire phone. I also had to choose my device as “older model” because iphone is not an option
Related Problem: My wife has an iPhone 7. For some reason when she is able to connect to our WiFi, it’s only for about 15 minutes. Her phone didn’t like the lack of security for our network, so I fixed it. She can use her mobile data just fine. She can connect to my phone’s mobile Hotspot. All other devices in our house connect to the WiFi and don’t have issues. I’m at a loss and don’t know how to fix this. Please help. Device is iPhone 7 but the newest available option below is 6s.
Solution: Before doing any troubleshooting make sure that your phone is running on the latest iOS version.
To troubleshoot this problem you will need to make sure first that the router that the phone is connecting to is working properly. Restart both the router and the phone. Once both devices are available forget the Wi-Fi connection from your phone then connect to it again.
Resetting the network settings is also recommended in this particular problem. Tap Settings > General > Reset > Reset Network Settings.
You will also have to test if this issue occurs when the phone connects to other Wi-Fi networks. If it only occurs on a particular network then the problem could be router related.
One last troubleshooting step that you can do should the issue persist is to restore your phone as a new device. Make sure to backup your phone data before doing this procedure. After the phone has been restored don’t download any apps yet. Instead, try to check first if the problem still occurs.
Should the above steps fail to fix the problem I suggest you contact Apple support regarding this matter.
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If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.
Hi I recently got a new iPhone 7. I seem to have intermitted WIFI connection. I have tried to reset the settings in my General Settings. No Luck.
It seems to disconnect from the WIFI when I put my phone down and it goes into sleep mode. This if very frustrating. I hope you can help me with a solution.
Hi, i recently bought iPhone 7. Previous I was using samsung galaxy s3. I noticed that my iphone will not stay connected to my college hostel wifi which requires login (username & password) to college network page. I did not encounter this problem when i was using android previously. Every time i login, it only connects to the wifi for a short period of time before it switches to mobile data. And i had to repeat the whole process multiple times in a day which is very annoying. When i go back home, it stay connected to the wifi just fine. I tried asking the IT dept to reset the hostel router, but the problem persists.