How to fix an iPhone 11 Pro that won’t connect to App Store

You’ve uncovered an interest new app and would want to download and install it on your new Apple iPhone 11 Pro but you can’t because you’re getting an “cannot connect to the App Store” or relevant error. If so, then you better keep reading to find out why this happens and what to do.

The App Store is where you download, update, and purchase apps on your iPhone. To connect to the App Store, a valid Apple account (Apple ID and password) must be set up on your device. To access the App Store server and start downloading or updating contents, your phone must have a stable internet connection as well as sufficient memory space. Once you’ve met all these primary requirements, you’ll be all set to use App Store whenever needed on your device. If for some reason you can’t get to connect to the App Store on your new iphone 11 Pro, I’ve mapped out a few suggested workarounds and potential solutions you can try on. Read on to learn what to do if your iphone 11 Pro won’t connect to the App Store.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.


Troubleshooting an iPhone 11 Pro that won’t connect to App Store

A common reason as to why connection to App Store will fail is an unstable or no internet connection on the device. That said, check and ensure that your iphone 11 Pro is not experiencing any sort of internet problems such as slow internet, intermittent connection or no internet connection at all. You can launch your browser or any online apps to test your internet connection firsthand. If there’s no problem connecting to the internet and yet your iphone 11 Pro still won’t connect to the App Store, eliminate common software-related factors with these lined up solutions.


First solution: Reboot your iPhone (soft reset).

If you were able to connect to the App Store then suddenly you can’t, it’s probably just due to some random system glitch any device could bump into at some point. The easiest way to eliminate such glitches is a system reboot or soft reset. Hence, follow these steps to soft reset your iphone 11 Pro, if you haven’t already:

  1. Simultaneously press and hold the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your iPhone to finish rebooting and then reconnect to Wi-Fi. Once it’s back online, open the App Store and see if it’s working already.

ALSO READ: How to fix iPhone 11 that keeps losing Wi-Fi signal, unstable Wi-Fi internet connection


Second solution: Turn Wi-Fi off and on again.

Sometimes, online applications would just stop working as the device encounters random internet connectivity issues such as unexpected Wi-Fi drops. Problems like these are inevitable but the transpiring symptoms are usually minor that restarting the phone’s wireless feature would often get things back up and running properly again. So here’s what you can try next:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to the OFF position.
  4. After about 30 seconds, tap the switch again to turn Wi-Fi back ON.

Allow your phone to reconnect to your Wi-Fi network and once it gets back online, retry launching the App Store and see if you can now connect successfully.


Third solution: Forget Wi-Fi network then reconnect.

If the network you’re connected to is somehow corrupted, your device is prone to experiencing internet issues. If this happens, not only the App Store but all your online applications will become unstable. To rule this out, try to forget your current Wi-Fi network and then set it up again. This allows your device to have a trouble-free network. Just be sure to note the network password because you’ll have to re-enter it afterwards. Then follow these steps whenever you’re all set: 

  1. To get started, go to your iPhone Settings-> Wi-Fi menu and make sure that Wi-Fi is enabled.
  2. Scroll down to the list of available networks then select your Wi-Fi network.
  3. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  4. Then tap the option to Forget this network.
  5. If prompted, tap Forget network to confirm.

Follow the same steps to forget any other saved Wi-Fi networks that aren’t needed on your device.

If you’ve set up another Wi-Fi network, then you can try switching between Wi-Fi networks to see which is working or not. Just disconnect from the current Wi-Fi network then join or connect to the other network. Be sure to enter the correct network password to connect successfully.

ALSO READ: How to fix your iPhone 11 Pro Gmail app that’s not working, cannot send/receive emails via Gmail


Fourth solution: Turn off restrictions on your iPhone 11 Pro.

Apps and services on your iOS device can also be restricted from loading or carrying out specific functions if restrictions are enabled. That being said, check and make sure that App Store downloads and purchases on your iphone 11 Pro are not restricted. The following steps will help you manage your restrictions settings:

  1. Tap Settings from the Home screen.
  2. Then tap on Screen Time.
  3. Select Content & Privacy Restrictions then toggle the switch to turn the feature off.

Alternatively, you can block or limit other apps, contents and features except for App Store and iTunes downloads and purchases. Just refer to these steps:

  1. From the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. Enter your passcode, if prompted to continue.
  5. Then tap on iTunes & App Store Purchases.
  6. Set all options under Store Purchases & Redownloads to Allow.
  7. To add security, you can enable the option to Require Password.

Try to launch the App Store after making all necessary changes and see if you can now connect successfully. 


Fifth solution: Reset network settings to fix your iPhone 11 Pro that won’t connect to App Store.

To clear out all network-related errors that might have hindered your iPhone from using App Store services, try to reset its network settings. Doing so will erase all your recent network settings including erratic customizations that caused conflicts with App Store. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset Network Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset Network Settings again

Wait for your phone to finish resetting and then restarts automatically. After it reboots, you’ll need to re-enable Wi-Fi to reconnect to your network and get back online.


Last resort: Sign out from your App Store account then sign in again.

Invalid or expired login sessions can also be the possible reason as to why you’re unable to connect to the App Store server. This is when signing out from your App Store and iTunes account is needed. Just follow these steps to proceed:

  1. Tap to open the Settings app from your Home screen.
  2. Select your name or Apple ID label.
  3. Scroll down and tap the option to Sign Out.
  4. Enter your Apple ID password and tap the option to Turn Off.
  5. Enable the data that you want to keep a copy on your phone.
  6. Then tap Sign Out twice to confirm that you want to log out of your iCloud account.
  7. To sign into your iCloud again, continue with these steps:
  8. Tap Settings from the Home screen.
  9. Tap the option to Sign In to your iPhone.
  10. Enter your Apple ID and password to continue.

If prompted, enter the six-digit verification code sent to your trusted device or phone number. This is usually the case if you’ve enabled two-factor authentication for your account security. Just input the code you received to complete the sign-in process.

ALSO READ: How to fix iPhone 11 YouTube app that can’t play videos, something went wrong


Does your iPhone 11 Pro still won’t connect to App Store

If none of the above listed solutions is able to fix the problem and your iphone 11 Pro still cannot connect to the App Store, check for new firmware updates on your device. Should this be a complex system issue, installing the latest iOS version may be able to fix it. If your iPhone doesn’t have any trouble connecting to the Internet and the connection is stable, view available updates by heading to Settings-> General-> Software Update menu. An update notification will show up if a new iOS version is available for iPhone. Just follow the onscreen commands to download and install any pending iOS update available for your device.

After updating iOS to the latest version, reboot your iPhone to clear its memory cache and to refresh its system functions. As soon as it’s done rebooting, retry loading the App Store and then see if your iPhone is already able to connect. 

Resorting to system resets like a factory reset or system restore can also be considered among the very last options if the problem persists and you’d wish to troubleshoot further. Erasing your iphone 11 Pro and restoring factory default settings usually aid in resolving major system issues inflicted by complex iOS errors. But the only downside you should not is permanent data loss. Hence, be sure not to forget backing up files to iCloud or iTunes before performing a factory reset or iOS restore.

You can also escalate the problem to Apple Support if all else failed. There might be some temporary problems with the App Store server that don’t reflect on the Apple status page. If you see any error prompts, be sure to relay that information too. Error codes and warning prompts are typically designed to give end-users a hint on what went wrong and what should be done to correct the error.

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