You’ve probably landed into this page because you’re having trouble streaming movies and TV shows with your iPhone X Netflix app after the iOS 13 update installation. If that is so, then this post may be able to help you. Keep reading to get some inputs on how to deal with a similar issue on your iPhone X Netflix app that’s not working in iOS 13.
Netflix is tagged among the most popular and legit streaming platforms that primarily offers subscription-based streaming services including a wide variety of classic TV shows, along with movies and documentaries, on more than thousands of Internet-connected devices. And because it’s stable platform, many people use it for “binge-watching” movies and TV shows online. But despite being one of the most stable streaming platforms, Netflix also gives in to some random issues due to several inevitable factors including post-update bugs. Fortunately, software inflicted Netflix errors are rectifiable at home using some existing workarounds. Lined up below are a few potential solutions for you to try on.
Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iOS handset is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting an iPhone X Netflix app that’s not working in iOS 13
Network connectivity issues, service availability, invalid settings, and in-app glitches are among the common factors that could inflict random troubles to network-based applications like Netflix. Thus, eliminating these factors may also render permanent solutions. For as long as the Netflix system is up and running, you should end up getting the app back up and working properly on your iPhone X after troubleshooting.
Before you proceed, check and manage your iPhone’s date and time settings. Real-time applications also require correct and updated date and time information in order to serve its functions. This means if the date and time of your phone are different from the actual date and time of your current location, you are likely to face some errors when using the application. As resolution, update the date and time settings on your iPhone X by heading to Settings-> General-> Date & Time menu, then toggle the option to Set Automatically. Doing so prompts your device to use the date and time information based on your current location’s timezone.
First solution: Quit Netflix app then restart.
Like any other apps, Netflix may also end up misbehaving from a major update. When this happens, various types of symptoms are triggered and the app may not be working properly as it should. This is usually what happens if you’ve left Netflix open or running in the background during the update. There’s a great chance that the app has gone corrupted from the update and therefore no
- Swipe up and hold from the bottom of the display. Doing so launches the App Switcher, which contains previews of the apps you’ve recently opened and left running in the background.
- Swipe through different app previews to find Netflix app.
- Then quick swipe upwards on Netflix app preview to close the app.
Follow the same steps to force close any other background apps on your iPhone X to prevent them from causing conflicts the next time you launch Netflix. After clearing all background apps, soft reset or reboot your iPhone to clear cache and to refresh its system functions. Here’s how:
- Press and hold the Side button and either Volume button for a few seconds until the Slide to Power Off appears.
- Release both buttons when the power off slider appears.
- Drag the slider to the right and allow several seconds for your phone to power off.
- After 30 seconds or so, press and hold the Side button again until the Apple logo appears.
Retry launching the Netflix app after your phone reboots then see if is already working properly.
Second solution: Refresh your Internet connection.
Minor internet connection errors can also cause random errors to occur when using Internet-based applications like Netflix. Hence, refreshing your phone’s internet connection can also help. There are many ways to get this done. You can work on the Wi-Fi toggle, Airplane Mode and network deleting and re-adding, as depicted in the following procedures.
First method: Turn Wi-Fi off for a few seconds and then turn it back on again. This is the simplest way to restart your iPhone’s wireless internet connection. To do this:
- Simply go to Settings-> Wi-Fi menu and then toggle the switch off for a few seconds to disable the feature and then tap to turn it back on again.
Second method: Use the Airplane Mode toggle. This is an old trick that has been proven effective in resolving random problems affecting the phone’s wireless functions. Here’s how it’s done:
- Tap Settings from the Home screen.
- Select Airplane mode.
- Toggle the switch next to Airplane mode to turn the feature on. All wireless functions of your phone are then disabled simultaneously.
- While the Airplane mode is enabled, perform a soft reset on your phone.
- Wait until your phone is finished rebooting and then go back to Settings-> Airplane mode menu.
- Finally, tap the Airplane Mode switch again to disable the feature
Deleting the Wi-Fi network and re-adding it can also be the key to resolving the problem if corrupted network is to blame. This will allow your device to establish clear and fresh Internet connection that’s free of any flaws. Just refer to these steps:
- Go to Settings-> Wi-Fi and make sure that the Wi-Fi switch is enabled.
- Scroll down to the list of available Wi-Fi networks.
- Select your Wi-Fi network then tap the option to Forget this Network.
- If prompted, confirm that you want to forget your Wi-Fi network. After confirming, your network will be deleted from your device. Turn Wi-Fi off and then restart your iPhone.
- As soon as your phone boots up, head back to Settings-> Wi-Fi menu and enable Wi-Fi again.
- Wait for your Wi-Fi network to show up in the list then select it.
- Tap the option to Join or Connect.
Enter the correct Wi-Fi password to join successfully.
Third solution: Install pending updates for Netflix app.
Netflix problems depicted by errors like “There’s a problem connecting to Netflix. Please try again later” or something similar are usually due to some in-app glitches or incorrect settings on the device. Fortunately, these types of flaws can be addressed by simply updating the Netflix app.
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the Netflix app to install pending update for the app.
- If multiple app updates are available, tap on Update All to update all apps simultaneously.
Reboot your iPhone after installing all pending app updates. Doing so will ensure that all new software changes are properly implemented.
Fourth solution: Disable restrictions on your iPhone X.
When enabled, restrictions can also halt certain apps from working. To make sure this isn’t barring Netflix from working in iOS 13, follow these steps to disable restrictions on your iPhone X temporarily:
- Go to the Home screen, tap Settings.
- Select Screen Time.
- Tap Content & Privacy Restrictions.
- If prompted, enter your Screen Time password to continue.
- Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.
If you don’t wish to lift all app restrictions, then you can keep the feature enabled but be sure to allow Netflix app.
Fifth solution: Reinstall Netflix app on your phone.
The app might have been totally corrupted from the recent iOS update and is therefore not working unless it’s reinstalled. If this is the case, then you will have to delete Netflix from your iPhone X and then install the latest version of the application through the App Store. Here’s how it’s done:
- Long-press on the app icon (Netflix) you want to delete.
- Stop pressing when the context menu appears.
- Tap the option to Rearrange Apps. Doing so will get you to the jiggle mode, where the familiar X buttons appears on the top-left corner of each app icon.
- Tap on the X button on the YouTube app icon.
- Then tap the red Delete button to confirm that you want to delete the app.
Once the app deletion is complete, restart your iPhone then open the App Store to download and install the latest version of Netflix app on your device. Just refer to these steps if you need further assistance in reinstalling the application:
- Tap the App Store icon from the Home screen.
- Browse the App Store by tapping on Apps at the bottom.
- Scroll then tap the desired category. You can also tap Search to search for apps by name.
- Tap to select the app (Netflix) that you want to download.
- Tap GET to continue.
- Then tap INSTALL to begin app installation.
- If prompted, enter your App Store credentials to confirm app download and installation request.
- Sign into the iTunes Store if prompted to complete the installation.
Fifth solution: Reset network settings to fix your iPhone X Netflix app that’s not working in iOS 13.
Network settings that aren’t configured correctly can also trigger certain apps to fail or stop working from an update. To remove any faulty network overrides and to restore the original network values on your iPhone X, reset its network settings through these steps:
- From your Home screen, tap Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select Reset Network Settings from the given options.
- Enter your device passcode if prompted to continue.
- Then tap Reset Network Settings again to confirm that you want to reset network settings on your phone.
Your device will then start resetting the network settings and then restores its default network configurations. After the reset, you will need to set up and enable Wi-Fi network connections to get back online and use online apps, particularly Netflix on your device.
Resetting the Netflix app settings can also help. Thus try to check if this option is available on your iPhone. Just follow these steps:
- From the Home screen, tap Settings.
- Select Netflix.
- Scroll down to the Netflix Settings section then toggle the Reset button to turn it on.
This will reset the Netflix app and removes any title you have downloaded through the application.
After the reset, return to the Home screen then try opening the Netflix app again to see if it is already working as intended.
Is your iPhone X Netflix app still not working in iOS 13?
You may have to consider escalating the problem to Netflix support. The fact that you still couldn’t get Netflix to work on your iPhone X after applying the given procedures is an indication that the problem isn’t rectifiable by end-users. More advanced in-app solutions are likely needed to get the app working smoothly on the new iOS platform your iPhone X is running on. Also consider asking for help in upgrading your plan to a higher number of “screens at once” from the Your Account page. This may be necessary if your account is only provisioned with the basic option allowing only one screen at the same time.
Letting Apple know of the problem is also important. Doing so will let them become aware of it and thereby prompts them to make necessary assessments to determine whether or not it’s another iOS 13 bug that requires a follow-up update containing a permanent patch.
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