How to fix your iPhone XR Amazon shopping app that keeps crashing in iOS 13

Having trouble shopping online with your iPhone XR Amazon Shopping app that keeps crashing in iOS 13? If that is so, then this post might be able to help you. Keep reading for more information.

One of the many benefits of having a smartphone is the opportunity to go for online shopping. Gone were the days when you’d really have to get out to procure stuff you need. With a smartphone in your hand, shopping can be accomplished in just a few taps on the display. Seeing the significant increase of smartphone owners who are opting to shop online, leading merchants are now making a cyber version of their respective stores through mobile apps. One of the most popular online shopping platforms that serve a similar purpose is the Amazon Shopping. Through this app, you can browse through various types products from digital to personal stuff. Aside from a very user-friendly interface, online shopping apps like Amazon Shopping are also among the most frequently and highly-maintained applications. This is one of the factors to ensure positive and quality online shopping experience to every potential customer. However, there are still some instances when even a well-maintained app gives in to some problems. And the Amazon Shopping is no exception. This is what this post is trying to address. Read on to find out what to do if your iPhone XR Amazon Shopping that keeps crashing in iOS 13. 

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iOS handset is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.


Troubleshooting a problem on the iPhone XR Amazon Shopping app that keeps crashing in iOS 13

Minor software (iOS) bug, cached files from corrupted apps, and invalid settings are usually the possible triggers for these symptoms to emerge. Below are some helpful tips that you can use to eliminate all possible software-related triggers.


First solution: Toggle your Wi-Fi internet connection off and on again.

Amazon shopping app is a server-based app that requires excellent internet connection in order to work as intended on your device. If by any chance, your phone succumb to some random internet connectivity issues following the recent iOS 13 update, then you’ve got to deal with internet problems first so as to get your online services back up and working smoothly again. The simplest way to rule out minor internet connection errors from an update is to refresh your Wi-Fi internet connection. You can do this, by turning Wi-Fi off for a few seconds and then back on again. Here how:

  1. From Home, go to Settings.
  2. Select Wi-Fi menu.
  3. Then toggle the Wi-Fi switch to turn it off shortly.
  4. After 30 seconds, tap the switch again to turn the Wi-Fi feature back on.

Open your browser to check if you already have internet access and the connection is no longer dropping. Then, try to launch the Amazon shopping app again and see if it is already working. If the app still crashes, troubleshoot your device further and eliminate other software-related culprits.

ALSO READ: How to fix iPhone YouTube videos that won’t play in iOS 13, YouTube app not working


Second solution: Close Amazon and all running background apps then soft reset your iPhone XR.

Once an app gets corrupted, expect that it couldn’t get to work as it should. This usually happens when an app is left running in the background for too long or during the major iOS update installation. If this is what has happened to the Amazon Shopping app on your iPhone, then force closing it along with any other background apps will likely help fix the problem. Just follow these steps: 

  1. Swipe up from the bottom of your Home screen and then slightly the middle.
  2. Swipe left or right to search for the Amazon app preview.
  3. Then swipe up the Amazon app preview to close it.

Do the same steps to clear out the rest of background apps on your device, to prevent any of them from messing up with the Amazon Shopping or any other app you’d be launching later.

After clearing all background apps, reboot (soft reset) your iPhone XR. Doing so will clear out cached files from any corrupted applications. If you haven’t already, then follow these steps to soft reset your iPhone XR:

  1. Press and hold the Side/Power button and either Volume Up or Down button simultaneously then release the buttons once the Slide to Power Off command appears.
  2. Drag the power off slider to the right to turn off your iPhone XR.
  3. After 30 seconds, press and hold the Side/Power button again until the Apple logo appears.

Wait until your iPhone XR finished booting up. Then relaunch the Amazon shopping app to see if it is already working properly. If it’s still acting up, proceed to the next applicable solution(s).


Third solution: Install pending app updates on your iPhone XR.

Apps that are prone to going rogue from an update are usually those that weren’t updated. If this is this case, the Amazon shopping app may be unable to cope up with your phone’s recently installed firmware because it doesn’t meet the minimum system requirements to operate smoothly when the new platform. And this is when installing pending app updates including for Amazon shopping is necessary. Your phone must have a fast and stable internet connection though, in order to proceed. Just follow these steps if everything is ready:

  1. From Home, go to the App Store.
  2. Tap your Profile icon (Apple ID) located on the top-right corner of the screen.
  3. Scroll down to the Pending updates section to view the list of pending apps updates available to download and install. 
  4. Search for Amazon shopping app and tap on Update next to its name.
  5. Select Update All to install all pending apps updates at once. 
  6. To check for the recently installed updates, select the Updated Recently section.

Reboot (soft reset) your iPhone XR after installing all the pending apps updates. This is to ensure that all new software changes made will be properly applied. After rebooting, open the Amazon Shopping app again, use the app as you normally do, and see if the symptoms are no longer occurring. If the app continues to crash even when it’s already up-to-date, there must be something else from your phone system that needs to be eradicated.

ALSO READ: How to fix iPhone XS iOS 13 Gmail app that’s not working, doesn’t load properly


Fourth solution: Reset all settings for fix Amazon Shopping app that keeps crashing on your iPhone XR.

One of the pitfalls of installing iOS updates is the fact that some updates automatically overrides your existing settings. When this happens, there’s a good chance that settings conflicts and errors would occur and thereby results in some apps suddenly stop working or keep crashing. To correct this problem, restoring the default settings and original values can help. This can be accomplished through an all settings reset on your iPhone XR. Just follow these steps:

  1. Go to Settings from your Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Then select Reset all settings option.
  5. Enter your device passcode when asked to continue.
  6. Then tap the option to confirm settings reset.

Your iPhone will reboot by itself once the reset is finished. After it restarts, proceed to enabling your Wi-Fi internet so you can use online apps and services again. Once your iPhone is online, open the Amazon shopping app and see if the problem is gone. If the problem continues, check your iPhone restrictions and make sure that the Amazon Shopping app isn’t restricted. To access and manage restriction settings on your iPhone XR, simply follow these steps:

  1. Go to the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. If prompted, enter your Screen Time password to continue.
  5. Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.

Or you can still keep restrictions turned on but make sure the Amazon Shopping button is turned under the Allowed Apps section.


Fifth solution: Delete Amazon Shopping app from your iPhone XR, and then reinstall.

If the Amazon shopping app still keeps crashing after doing all the possible solutions above, this app might have been completely corrupted already. Therefore, it needs to be removed from your phone’s system then reinstall its latest version. Here is how you do it:

  1. From the Home screen, tap and hold any of the app icons until they start to jiggle.
  2. Then tap the X icon on top of the Amazon shopping app to delete/uninstall the app.
  3. Tap Delete to confirm the deletion of the app.

Once the app has been successfully uninstalled, open the App Store, and search for the latest version of the Amazon shopping app for your iPhone XR. Then follow the onscreen instructions to download and install the app. Wait until the app has been installed completely, then reboot (soft reset) your iPhone XR for the recent changes to be properly implemented and to refresh your phone’s app cache. Once your phone is finished booting up, launch the Amazon shopping app and check if the crashing problem has been completely addressed.

ALSO READ: How to fix iPhone XS Facebook app won’t open/load after iOS 13 update


Does your iPhone XR Amazon shopping app still keep crashing in iOS 13?

There’s a higher chance that the problem is with the Amazon server and therefore the problem isn’t fixable on your end. At this point, reporting the issue to the Amazon Shopping support group would be necessary. They may be able to walk you through carrying out more advanced in-app troubleshooting methods to get the app back up and running in the new operating system of your iPhone.

You can also report the problem straight to Apple Support so that they can tag it among other potential iOS 13 bugs to address in the following update.

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