How to fix iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network

One of the common problems that could not be avoided by smartphone owners is on wireless connectivity issues. The transpiring symptoms may vary depending on the underlying cause but the most common are intermittent or unstable Wi-Fi connection. And this is what this post will attempt to address. If by any chance you’ve landed into this page while searching for help, I’ve mapped out some simple potential solutions for you to try on. Read on to find out what to do if your iPhone 11 Pro Max keeps disconnecting from your Wi-Fi network.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

 

Troubleshooting an iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network

Proximity matters when it comes to wireless signal stability. To ensure that distance isn’t the problem, move closer to your wireless router or modem and see if that will augment and strengthen the signal your iPhone is getting from your Wi-Fi network. If your phone is way too far from the network equipment, the signal it receives is weak and therefore prone to random disconnects. Obstructions such as thick walls and devices that can cause wireless interference are also among other factors to eliminate. If that doesn’t help fix the problem, then you may go ahead and try applying the following solutions.

 

First solution: Reboot the modem/router.

Like other electronic devices, wireless routers and modems also give into to random firmware crashes. When this happens, various types of symptoms could arise from slow internet to intermittent or no internet connection at all. In most cases, minor firmware crashes on the network equipment can easily be remedied by a power cycle or reboot. Thus if you can access your modem or router at the moment, follow these steps to power cycle it:

  1. On  your modem/router, flip the power switch to turn the device off.
  2. While it’s completely powered off, unplug its AC adapter from the power source and keep it that way for at least 30 seconds.
  3. After the elapsed time, plug it back in then turn on again.
  4. Wait for all the light indicators to become stable. Also ensure that the signal indicator on the modem/router itself is lit and steady. 

Your iPhone should then re-establish wireless signal and reconnects to the Wi-Fi network if you’ve configured it to auto-connect. Otherwise, manually connect to your Wi-Fi network.

ALSO READ: How to fix an iPhone XR that has no Wi-Fi internet connection in iOS 13

 

Second solution: Reboot your iPhone 11 Pro Max (soft reset).

Another simple solution you can try is a soft reset or iPhone restart. A simple restart can fix various types of software issues including those affecting the phone’s wireless network system. Just follow these steps to soft reset your iPhone 11 Pro Max, if you haven’t already. You don’t need to back up files because this does not affect any saved data on the internal memory. You then can start whenever you’re ready:

  1. Simultaneously press and hold the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold on the Side button until the Apple logo appears. 

Your iPhone will then execute its normal boot sequence and then loads up to the Home screen when done. Try and see if that solves your phone’s Wi-Fi connectivity problem.

 

Third solution: Turn Wi-Fi off and on.

If a device restart doesn’t solve the problem and your iPhone 11 Pro Max still keeps disconnecting from your Wi-Fi network, try to turn Wi-Fi off and on again. This is one way to refresh your iPhone’s wireless features and thereby eliminates any existing minor errors. Just proceed with these steps:

  1. From the Home screen, tap Settings.
  2. Tap Wi-Fi.
  3. Slide or tap the Wi-Fi switch to turn the feature OFF. Doing so will disconnect your phone’s Wi-Fi connection.
  4. After a few seconds, toggle the Wi-Fi switch back on.

Allow your phone to reconnect to the Wi-Fi network then check and see if that solves the problem.

ALSO READ: How to fix iPhone 8 cellular data that’s not working in iOS 13, cannot connect to the Internet using mobile data

 

Fourth solution: Toggle Airplane Mode on and off.

This is another handy tweak that’s been utilized by many iPhone owners whenever they dealt with some random Wi-Fi problems including Wi-Fi drops. It works by giving a simultaneous restart on your phone’s wireless radios and relevant functions. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select Airplane Mode.
  3. Toggle the switch to turn Airplane Mode on. This will disable your phone’s wireless radios and relevant features including Bluetooth and Wi-Fi connections.
  4. While it’s turned on, restart your iPhone.
  5. After it reboots, head back to Settings-> Airplane Mode menu.
  6. Toggle the switch to turn Airplane Mode off again.

Re-enable Wi-Fi and reconnect to your Wi-Fi network then see if that solves the problem. 

 

Fifth solution: Forget then re-add Wi-Fi network on your iPhone 11 Pro Max.

If the problem is attributed to a corrupted Wi-Fi network, then it will likely be resolved by deleting the problematic Wi-Fi network and then adding it back. This will give your phone a clean fresh Wi-Fi access. Here’s how it’s done:

  1. To get started, go to your iPhone Settings-> Wi-Fi menu and make sure that Wi-Fi is enabled.
  2. Scroll down to the list of available networks then select your Wi-Fi network.
  3. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  4. Then tap the option to Forget this network.
  5. If prompted, tap Forget network to confirm.

Follow the same steps to forget any other saved Wi-Fi networks that aren’t needed on your device. Doing so will likewise prevent your phone from accidentally connecting to a distant open Wi-Fi network.

After forgetting all saved Wi-Fi network, turn the Bluetooth switch off then reboot or soft reset your iPhone. This is important to clear its network caches. As soon as it’s finished rebooting, head back to Settings-> Wi-Fi menu to re-enable the feature and join/connect to your Wi-Fi network like the first time you did.

 

Sixth solution: Reset network settings to fix your iPhone 11 Pro Max that keeps disconnecting from Wi-Fi network.

Network problems that could not be remedied by the basic tweaks can be addressed through a network settings reset. This is usually what’s needed if the problem is attributed to invalid settings or incorrect network configurations. Performing this reset deletes your Wi-Fi network so be sure to note your network password beforehand. Once you’re all set, follow these steps to reset network settings on your iPhone 11 Pro Max:

  1. Tap Settings from the Home screen. 
  2. Scroll down to and select General
  3. Tap Reset then select Reset network settings option.
  4. Enter your device passcode if prompted. 
  5. Tap Reset network settings again to confirm. 

The phone will restart on its own when the reset is finished. As soon as it boots up, enable Wi-Fi to reconnect to your wireless network.

ALSO READ: How to fix an iPhone 8 showing No service error in iOS 13, calls and SMS not working

 

Last resort: Factory reset your iPhone 11 Pro Max.

A factory reset can be considered among the last options if the problem isn’t resolved by any of the previous solutions. There might be some complex system errors that completely ruined your phone’s wireless system and thus, it needs a full reset for you to set everything up as new. Should you wish to continue, be sure to back up all critical data from your iPhone storage to your iCloud account or iTunes so you’d still be able to recover them after the reset. Then you may proceed with these steps whenever you’re all set to factory reset your iPhone 11 Pro Max:

  1. From the Home screen, tap Settings.
  2. Tap General from the given options.
  3. Scroll down to the bottom of the screen then tap on Reset.
  4. Select the option to Erase All Content and Settings.
  5. If prompted with a warning message, tap on Erase iPhone to proceed.
  6. Enter your passcode to continue.
  7. Tap Erase iPhone twice to confirm.

This should prompt your phone to start erasing data and then restores the factory default settings. After the reset, you will see your phone reboots automatically. Just wait for it to finish rebooting and then you can use the start-up wizard to set it up as new.

What to do if your iPhone 11 Pro Max still keeps disconnecting from your Wi-Fi network?

Care to check if there’s an available carrier settings update for your phone. Since you’re getting an unstable connection from your Wi-Fi network, connect your iPhone 11 Pro Max to the internet via cellular data so you can access online servers. These updates are typically released by your Internet service provider/carrier as their way of maintaining ultimate network system security and stability.

  • To check for new carrier update on your iPhone 11 Pro Max, simply head over to Settings-> General-> About menu and then read the information under carrier section.

Just follow the onscreen commands to download and install carrier update, if available.

Aside from carrier updates, installing the latest firmware version available for your iPhone can also help resolve the issue if stubborn system errors are to blame. 

  • To check for new iOS update, just go to Settings-> General-> Software Update menu on your iPhone and then wait for the update notifications to show up.

If a new iOS version is up for grabs, simply follow the onscreen instructions to download and install the update. Again, your iPhone must be connected to the Internet for it to be able to access the update server. 

Or you can seek further assistance from your Internet service provider to carry out more advanced solutions to complex errors that might have destabilized your Wi-Fi network. If you suspect that the problem is with the wireless router or modem in use, then you can ask your internet service provider to re-provision the network equipment remotely. ISPs do have a dedicated provisioning tool to refresh and reset a troubled network equipment straight from their end.

In the case where temporary network outage is the underlying cause, there’s not much can be done on your end but to wait until the outage is over. By then you can expect your network connection to become stable as it should.

Connect with Us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.