How To Fix App Store Keeps Restarting On iPhone 8 After iOS 11.4 Update

The most recent software version Apple has released for iOS devices is iOS 11.4. This update offers three key features including Messages for iCloud, AirPlay 2, and HomePod stereo pairing. As for the security content of the new software, Apple hasn’t officially disclosed more details about it but then it turned out that this update addresses the unicode bug a.k.a Black Dot, which triggers apps to crash on iOS devices. The said bug occurs and appears with a specific character sequence comprising certain emojis, causing App Store that keeps restarting issue.

Other problems addressed in this update include the iMessage that seems out of order on some devices, Home screen showing in the wrong location like hovering out of place above other apps, invalid access of files in Google Drive, Google Docs, and more. But just like any prior update to iOS, the new software also has its own share of bugs. In fact, there are some iPhone 8 owners who purportedly encountered problem with the App Store that suddenly keeps restarting after updating to iOS 11.4. And this is what we’re going to tackle in this context. As additional inputs, I’ve also mapped out a few helpful workarounds and possible solutions to the said App Store err. You can refer to this walkthrough whenever you need help in dealing with the same problem on your iPhone 8, too. Read on for more information.

How to troubleshoot your iPhone 8 with App Store that keeps restarting

Prior to troubleshooting your device software, check and ensure that your iPhone is connected to the Internet and that your Internet connection is not dropping or intermittent. The App Store app requires strong and stable Internet connection to access the Apple servers based on user inputs and requests.

First solution: Sign out and back into your Apple account

Sometimes, new platform changes can result to expired account sessions or invalid logins. And invalid logins can cause problems like this to occur. Should that be the case, signing out and back into your Apple or iTunes account can potentially resolve the underlying cause. That said, try performing these steps as your first workaround:

  1. Navigate to Settings from the Home screen.
  2. Tap iTunes & App Store.
  3. Tap the Apple ID then tap Sign Out.
  4. Wait until you’ve signed out completely.
  5. After a few seconds, go back to Settings-> iTunes & App Store menu.
  6. Then, enter your Apple ID and password and tap Sign In.

After successfully signing back in, try to reload the App Store and see if it’s already working properly this time. If it’s not, then restart your iPhone 8 (soft reset).

Second solution: Reset network settings to fix App Store that keeps restarting

It’s possible that the new update automatically alters or overrides your current network settings and therefore resulting to network problems. This can be the main trigger for online apps like App Store to glitch or act up. To rule this out, performing a network settings can help. Doing so will restore the default or original network settings and options on your iPhone. Then you can configure individual network options according to your prior preferences before the problem instigated. Here’s how it’s done:

  1. Tap Settings from Home.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset network settings from the given options.
  5. If prompted, enter your device passcode to continue.
  6. Tap to confirm network settings reset.

Allow your device to finish resetting network settings and reboots automatically. Note that your Wi-Fi networks are deleted in the process. That said, you will need to set up and connect to your Wi-Fi network to use Wi-Fi internet on your iPhone again. Then check if App Store that keeps restarting issue has been rectified. 

Third solution: Reset all settings on your iPhone 8

If a network settings reset won’t help, then you can try performing further resets like all settings reset. This reset is recommended before carrying out a master reset. All system settings and options are restored to their original or default values but all your data and personal information saved in the internal memory are not affected. To give this a try, follow these steps:

  1. Tap Settings from Home.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset all settings from the given options.
  5. If prompted, enter your device passcode to continue.
  6. Tap to confirm system settings reset.

Again, trigger your iPhone to reboot so as to apply the changes and refresh the iPhone’s memory and operating system. Afterwards, you can setup and enable necessary features including Wi-Fi. Don’t forget to reconnect to the Internet before reloading the App Store on your iPhone.

Fourth solution: Reset your iPhone 8 to factory defaults (factory reset)

A factory reset is among the last resorts to consider for persistent software issues on the phone. The problem could be that complex and therefore requires a full system wipe out. This reset however affects your personal information critical data stored on your iPhone’s internal memory, which denotes the need for back up. Once you’re backup is finished, you can proceed with these steps and perform a factory reset via Settings menu on your iPhone 8:

  1. Tap Settings from Home.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your device passcode, if necessary.
  6. Then tap to confirm master reset.

Allow your device to complete the reset and when it’s done, the system reboots. Once it has completely rebooted, you can proceed with the initial setup process and configure your device accordingly. More often than not, software errors and glitches are addressed by a factory reset. But there are also some instances when the problem persists. And this is when you’ll consider performing an iOS restore.

Fifth solution: Restore your iPhone 8 in iTunes

You may opt to restore your iPhone 8 in recovery mode or through DFU mode. Both methods require the use of either Windows PC or Mac computer running a later or latest version of operating system and with the latest version of iTunes software installed. To get started, you will need to connect your iPhone to your computer using the supplied USB connector or Lightning cable. Then, launch iTunes on your computer and wait for it to recognize your iPhone. Once recognized, you can proceed by referring to the on-screen prompts and given iTunes commands. You can start with a recovery mode restore first and if that won’t help, that’s when you’ll proceed with a DFU mode restore. It’s the most in-depth type of system restore done on an iPhone. It allows your device to communicate with iTunes on a computer without activating the bootloader or operating system. Both these restore methods result to data loss, so don’t forget to back up all your important files beforehand.

A more detailed walkthrough on how to perform a recovery mode restore and DFU mode restore on an iPhone 8 is available on our dedicated Troubleshooting Page for iPhone 8. Just navigate to the Tutorials section and then refer to the tutorial headers.

Seek more help to fix App Store that keeps restarting

Contact Apple Support for further assistance and other options if the App Store continues to experience random restarts after exhausting all prior workarounds. The problem could be due to a complex error or update bug that requires more advanced solutions or fix patch. Otherwise, take your device to a Genius bar nearby and ask an Apple technician for help instead.