A number of iPhone X users are wondering about not being able to send messages after they updated their software to iOS 13 and perhaps not receiving it as well. There may be a lot of reasons why iPhone X users cannot send messages. Most probably because there’s an ongoing problem with your network, issues with the contact number, or maybe an account related issues. Possible solutions will be outlined in this post to help fix the issue and to prevent the same problem from ever happening again on your future updates.
If you own an iPhone X that supports iOS 13 or any other iPhone models, we will be glad to assist you with any concerns that you may have with your device, feel free to contact us using this form. This is a free service by the way. We asked, however, that when you do contact us, please try to be as detailed as possible about your concern so that we can accurately assess and give appropriate solutions.
Before proceeding with troubleshooting your device, first you have to check the possible reasons why you can’t send a message:
- Problem with the network.
Check whether you are having a good reception. Also, Try to make a phone call if it works since the ability to make a phone call and send iMessage are related as they both work on the same network.
- Check Contact Number
Verify and make sure that the number you are trying to send the message is in the correct number and with the correct area code.
- Cannot send to one person
Check whether you cannot only send the message to one person as there could be a problem with the other person’s device or its receiving end and that they need to contact their service provider but if you can’t send messages to all your contacts then the problem is most likely on your end.
- Account related issues
Verify your service provider relating to your account to make sure your line is still active and is not having any problems with the billing.
After you’ve carefully checked all of the above mentioned possible reasons for the problem, but still iPhone X cannot send messages, let us now proceed troubleshooting your device to help you find the right solutions for your iPhone X not sending messages after update to iOS 13.
HERE IS A LIST OF POSSIBLE SOLUTIONS FOR IPHONE X NOT SENDING MESSAGES AFTER UPDATE TO iOS 13:
SOLUTION 1: TURN OFF iMESSAGE, REBOOT IPHONE & TURN BACK ON
This simplest fix works almost all the time. A reset needs to be done probably because during the update, it brought the iMessage back to default and that it has to be manually enabled back. The solution is to disabled iMessage, turn off iPhone and turn it back on after about a minute or two.
- Go to “Settings” from the Home Screen.
- Tap “Messages”
- Tap the button next to iMessage to turn iMessage off on your iPhone.
- Next, hold the “Power Button” until the “Slide to Power off” appears
- Then, slide across using your fingers to turn your iPhone off.
- After a few seconds or minutes, turn your iPhone back ON by pressing the “Power Button”
SOLUTION 2: CHECK TIME AND DATE FOR CLASH
There’s a big possibility there had been some time clash during the update to iOS 13. For most network based services to work, your iPhone must have the correct time and date. Check your time and date by doing these easy steps:
- From the Home Screen, tap “Settings”.
- Tap “General”
- Tap “Date & Time”.
- Tap the button next to “Set Automatically” to move the slider to green.
This will set your iPhone to automatically update its Date & Time according to the timezone and location you’re in and will be sent to your carrier’s network.
SOLUTION 3: RESET NETWORK SETTINGS
Errors with the network settings could interfere with the iPhone being able to send messages
since the network controls how it gets online to deliver the message to the recipient. Most often, resetting your network’s settings back to factory defaults can solve the issue. To reset network settings, follow these steps:
- Go to “Settings” from the Home Screen.
- Tap on “General”.
- Tap “Reset”.
- Then, tap “Reset Network Settings”.
- Enter “Passcode” if required.
Just a heads-up that before resetting network settings back to its factory defaults, you have to make sure to know your WiFi passwords at home or in the office because “resetting the network” erases all saved WiFi passwords after the phone reboots.
SOLUTION 4: Contact Apple Support
If you’ve tried all of the solutions above and still failed, it is best to contact Apple Support for help. A piece of advice though, before going to the Apple Store, make sure to call in advance to book an appointment so you don’t have to wait around for so long to get help.
Connect with us
I hope this post helps you with your iPhone X not sending messages after update to iOS 13. If you have any questions & concerns regarding your iPhone X , feel free to connect with us using this form. We will be of help and will provide you with a free technical support about your concern. Just make sure to provide us with the detail as possible for us to make an accurate assessment and provide you appropriate intervention. I look forward to hearing from you.