iPhone 6S won’t load iOS, shuts down while using Snapchat

The #iPhone6, one of the best selling devices from Apple these past few years with millions still in circulation, is usually reliable until it’s not. This troubleshooting post today shows the three possible cases that can happen to an iPhone 6 despite being taken care of their owners. We also bring you the solutions for each of the cases mentioned in this post so read on.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: iPhone 6S won’t load iOS, won’t boot up and keeps on restarting

Hi sir. I deleted 3-4 apps from my IPhone 6S 16GB to clear off some storage on the phone. I tried to download the Whatsapp application again but it was unable to download. So I help the power button and slided the screen slide to turn off the phone. After 20 seconds when I pressed the power button again the apple logo appeared for 10 seconds but then got switched off again. So basically the phone is not booting after the apple logo or not going ahead with the homescreen. I tried with the soft reset as well as putting the phone on safe mode checking on YouTube but it doesn’t go ahead after the logo and screen turns black after I switch on the phone. — Bhanushali.Swapnil

Solution: Hi Bhanushali. If your iPhone got stuck in this situation after attempting to install an app, then there may be a software glitch causing the problem. We assume it was not any way physically damaged. If it was, there’s a chance that the cause may be beyond your ability to fix. Hardware problems can’t be fixed by tweaking some software settings so you’ll have to let Apple take care of your iPhone for you.

However, if the issue is purely software in nature, you should be able to make your iPhone work again by booting it to DFU mode and then attempt a software recovery afterwards. This soluton requires a computer so be sure to have one. Also, be sure that it has an updated version of iTunes installed. If you’re ready, follow these steps on how to do a recovery thru DFU :

  1. In your computer, close all active apps.
  2. Open iTunes.
  3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
  4. Connect your iPhone to the computer via USB cable.
  5. Press and hold the Power button for at least 3 seconds.
  6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
  7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
  8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
  9. Follow the on-screen steps in your computer to do a full recovery.

Problem 2: iPhone 6 shuts down while using Snapchat, won’t turn back on ever since

I have an iphone 6.. while on Snapchat tonight my phone shut off completely.. it had 40 percent battery, I put it on the charger for an hour straight and nothing still a black screen… I have tried the power button and home button and didn’t work… I have hooked it up to the computer and it didn’t recognize it… This phone is only 3 months old.. please help. — Nikki Spires

Solution: Hi Nikki. Does your iPhone still shows signs of life such as making sounds for incoming messages, or vibrates when there’s a new notification? If it does, then the problem is most probably screen-related. To fix it, let a professional replace it for you.

We discourage you to replace the screen yourself if you haven’t done it before. Unless you are okay to accept any consequence following a botched repair, just allow someone who does things like these for a living do it for you. Sure there are a lot Youtube videos that you can follow but a lot do-it-yourself repair cases we encounter end up with disappointed users and more issues to diagnose. Also, keep in mind that saving some dollars for a technician fee may not be very practical given the fact that a DIY repair still requires that you buy your own repair kits and replacement parts. Of course, because DIY repair is not done expertly, there’s also no guarantee at all that it will go as planned.

If your iPhone is totally dead and not showing any signs of life at all, that’s most probably due to a hardware failure like a bad battery. Try to charge your phone using another set of lightning cable and adapter. If it won’t charge and power on after that, send it in for repair.

Problem 3: iPhone 6 Plus touchscreen not working

I have an iPhone 6 Plus. I few months ago I realised that sometimes the touch stopped working. However, when I use to restart the phone it used to start working. Now it has completely stopped working and I’m not able to use the phone it comes on. The home page is also there but I can’t put my password in or so anything and the touch does not work. I took it to Apple and they said the phone is bent (bottom right side is bent) and nothing can be done about and i have to get a new phone. Is there no way of fixing the phone. Thank you. — Sana1221

Solution: Hi Sana1221. Since Apple has already examined the phone and found out that chassis itself is out of shape, attempting a repair on your is basically pointless. A bent hardware means that the screen and/or digitizer must have been damaged. The bent part may have caused the screen assembly to stretch beyond tolerable limits of the device causing the digitizer to break.

Replacing the screen yourself may not work as well. Depending on how far the bending of the hardware is, you may or may not be able to properly set the replacement screen in. Yes, a bad digitizer problem like the one you’re having needs screen replacement. If you want to risk spending for parts and repair fee for an unguaranteed result, bring the phone to an independent service center and let them evaluate your chances of getting a fixed device.


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.