How to fix Netflix that keeps crashing and stops working on an iPhone 8 Plus after installing a new iOS update (easy steps)

Software updates can also ruin an application especially those that aren’t compatible with the current version. Among the usual symptoms would include sluggishness, constant freezes, and sudden crashes. In short, the app becomes unstable. Fortunately, these symptoms are rectifiable. All you have to do is try some workarounds until you’ll find the ultimate fix. Read on to find out what to do if any of your apps, like Netflix in particular, suddenly stops working or keeps crashing after installing a new iOS update on your iPhone 8 Plus.

But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

How to fix your iPhone 8 Plus with Netflix that keeps crashing

Before you begin to troubleshoot software errors, verify and ensure that your device is connected to the Internet. Netflix is a network service, which means it requires active and stable Internet connection to work as intended. If your iPhone is connected but the app remains unstable, then you may proceed and try the following solutions.

First solution: Restart Netflix and clear recent apps on your iPhone.

The new update might have caused Netflix to become temporarily unstable due to minor software issues. To make things right, restart the app with these steps:

  1. Press the Home button twice quickly.
  2. Find Netflix from the list of recently used apps on the next screen.
  3. Swipe up on the Netflix app to clear it.

Do the same to the rest of other apps running in the background so as to prevent any of them from causing conflicts. There is a tendency that any of these background apps would crash or get corrupted and when that happens, other apps or device functions will likewise be affected.

Second solution: Soft reset or Force restart your iPhone.

A device restart, be it a soft reset or force restart is often required to eliminate minor software errors including the ones inflicted by new firmware updates. Aside from clearing up the internal memory, a device reset also refreshes the system and implements new changes from recent updates accordingly. If you haven’t already, then restart your iPhone with these steps:

  1. Press and hold the Side/Power button for a few seconds or until the Slide to Power Off menu appears.
  2. Drag the slider to the right to turn your phone completely off.
  3. After about 30 seconds, press and hold the Side/Power button again until  the Apple logo appears.

Alternatively, you can force your iPhone to restart if it becomes unresponsive as the Netflix apps crashes. This method does the same as a soft reset without affecting any of your data stored in the internal memory. Follow these steps if necessary:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side/Power button until the Apple logo appears.

Wait until your iPhone boots up completely then launch Netflix to see if the problem is fixed.

Third solution: Update Netflix and other apps on your iPhone.

When a new iOS update is released, apps developers also roll out new updates for their apps to blend well and work properly in the new platform. Unless you’ve set your device to auto-install updates, you may have to manually check and install pending updates including an update to Netflix app on your iPhone 8 Plus. Here’s how:

  1. Tap the App Store icon from the Home screen.
  2. Tap the Updates icon at the bottom right.
  3. If a new update is available for Netflix, you will see an Update button next to Netflix. Simply tap on the Update button to install pending app update.
  4. If multiple app updates are available, tap the Update All button to update all apps at once.

When you’re done updating apps, reboot your iPhone (soft reset) to apply the recent changes from the new app updates. Then open Netflix and see if it’s already working properly.

Fourth solution: Reset network or all settings on your iPhone 8 Plus.

If by any chance the new update automatically overrides or alters your current settings and resulted to this error, then reverting the changes back to the previous configuration will likely fix it. But the thing is that it would be a bit difficult for you trace which settings or options to configure on your device. In that case, you can just resort to an all settings reset or network settings reset on your device. What you should do then:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset All Settings. This will reset your iPhone settings to their original values without affecting any of your iPhone data. So it doesn’t result to data loss.
  5. To reset all settings on your iPhone X, select the option to Reset all network settings.
  6. If prompted, enter the correct passcode for your device.
  7. Then tap the option to confirm reset.

Wait for your iPhone to restart and boot up completely then relaunch Netflix to see if it’s already fixed. If not, then consider the next option.

Fifth solution: Delete Netflix from your iPhone and install the latest version.

You may have no other choice but to delete the app. It’s possible that your Netflix keeps crashing because the app is totally corrupted due to system incompatibility. The only way to make things work again is to remove the corrupted app (Netflix) and then download and install the latest version of Netflix app for your iPhone 8 Plus. Just follow these steps to proceed:

  1. Tap and hold on any app icon on the Home screen for a few seconds.
  2. When you see the icons jiggle, tap the X in the corner of Netflix icon to uninstall or delete the app.
  3. Tap Delete to confirm action.
  4. Restart your iPhone then launch the App Store to search for and download the latest version of Netflix app available for your iPhone X.
  5. Follow the onscreen instructions to complete the installation process and then restart your iPhone 8 Plus.

Usually reinstalling the app would fix the error especially if it’s inflicted by data corruption in the application itself. However if this doesn’t work either, you will need to find other options.

Seek more help

You may request further assistance or ask other options from the Netflix Help Center if the app is still crashing after performing all applicable solutions on your end. Or you may escalate the problem to Apple Support for further assessment and if necessary, include it in the priority issues to fix on their next update.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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