The App Store is where you download and update apps for your iOS device. This platform is primarily designed for Apple users to have a one-stop-apps-shop like the Play Store on Android devices. For the App Store to work as intended on your iOS device, a stable Internet connection is required. Hence, fixing internet problems is likewise a key to resolving issues with the applications store.
If you’re here because you’re having trouble connecting to the App Store on your iPhone XS Max, then this post offers some helpful workarounds that you can use to rule out network problems and software errors from the underlying causes. Read on to learn more.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.
Troubleshooting iPhone XS Max that can’t connect to App Store
Based on experience, this problem isn’t really that serious. In fact, you may be able to fix it just be doing a couple of procedures below. You just have to make sure your iPhone has a stable internet connection because that’s necessary when you’re trying to connect to a server. Here are the things you need to do to try and fix this problem…
First solution: Clear App Store and other background apps on your iPhone XS Max.
Apps that are running in the background for quite some time may become rouge and therefore triggered them to misbehave and eventually caused conflicts to other apps and services including the App Store. It is therefore important to close apps when you don’t use them anymore. If you are not able to connect to App Store on your iPhone, then clearing background apps can be considered among the first possible solutions to try. Here’s how it’s done:
- From the Home screen, swipe your finger up and then pause.
- Swipe either left or right and look for the App Store preview.
- Then swipe the app’s preview up to close it. Do this to the remaining standby apps.
Then launch the App Store again after closing all the background apps. If you are still unable to connect, try the next options below.
Second solution: Restart (soft reset) your iPhone XS Max.
If your phone is unable to connect to App Store due to minor system errors, then this can be rectified by performing a soft reset or simply reboot your device. This process will clear junk/cached files that have been clogging on your phone’s internal memory. A soft reset doesn’t affect any saved information on your phone and so there’s no need to create a backup. Refer to the steps below to apply this solution:
- Press and hold the Side/Power button and either Volume buttons simultaneously.
- Once the Slide to Power Off menu appears, release both buttons.
- Drag the power off slider to completely turn off your iPhone.
- Leave it off for at least 30 seconds, then press and hold the Side/Power button until the Apple logo appears.
Once the phone has completely booted up, launch the App Store and see if you are already able to connect. Make sure that your phone’s Wi-Fi switch is turned ON and is connected to a wireless network.
Third solution: Disable the Wi-Fi feature on your iPhone and enable it again.
App Store is one of the iOS platforms that need excellent internet connection in order to work properly. Being said, the apps tend to malfunction whenever you are experiencing internet connectivity issues. To rule out these Wi-Fi issues that affect the App Store or any online services for that matter, disconnect your phone from the Wi-Fi network for a few seconds and then connect it again. Doing so will refresh your internet connection and fixes flawed Internet connection.. Here’s how you do it:
- From the Home screen, go to Settings.
- Select the Wi-Fi menu.
- Then tap the Wi-Fi switch to turn it off.
- Wait for a few seconds, then tap the switch again enable the Wi-Fi back.
Whenever your phone is already connected to the wireless network, check any internet-operated apps to see if the internet is working well. Then check if you are now able to connect to the App Store.
Fourth solution: Reset network settings on your iPhone XS Max.
If you are still unable to access the App Store after doing the above-mentioned solutions, then you must be dealing with more complex network connectivity errors. It is possible that the phone’s settings had been misconfigured and that has caused online services like the App Store to become inaccessible. To correct this problem, try to restore the default network configurations by performing a network settings reset on your iPhone XS Max with these steps:
- From the Home screen, go to Settings.
- Select General.
- Scroll down to and tap Reset.
- Select Reset network settings option.
- Enter your device passcode when prompted.
- Then tap Reset network settings to confirm the reset.
Your phone will reboot itself after the reset. Wait until it is back on and enable the features that you need to use on your phone including the Wi-Fi and Bluetooth. Once your Wi-Fi is enabled and the phone is connected to the wireless network, launch the App Store again and see if the problem has been resolved..
Fifth solution: Restore your iPhone to its factory default settings by doing a master reset.
This option should only be utilized as the last option or after performing the above-mentioned solutions without getting positive results. Make sure as well to create a backup for the important files saved on your phone’s internal memory as this process will result to data loss. After securing your files in either iCloud or iTunes, you may proceed to a master reset on your phone. Doing so clears out complex system errors that might have caused the App Store to stop working or become inaccessible. Just refer to these steps whenever you’re all set:
- From the Home screen, select the Settings app.
- Then tap General.
- Scroll down to and tap Reset.
- Select Erase All Content and Settings option to master reset your iPhone.
- When prompted, enter your device passcode.
- Then tap the option to confirm the master reset.
Do not tap anything on your phone but rather, wait until it shows that the process has been completed. Your phone will then reboot by itself. Once it is back on, follow the setup wizard to set up your phone as new. Then connect to your wireless network again and check if the App Store is already accessible.
Still couldn’t get your iPhone XS Max to connect to the App Store?
Contact Apple Support to report the problem if your iPhone XS Max still won’t connect to the App Store after exhausting all the above procedures. Reaching this point but to no avail could likewise denote that there’s nothing to fix on device since the actual problem is not on your end but rather on the Apple servers. In that case, Apple engineers are obliged to fix the problem. And to help them respond immediately, let them know of the issue first.
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