How to fix iPhone XS Max keeps disconnecting from Wi-Fi network after iOS 13.2.3 update [Troubleshooting Guide ]

Do you have an iPhone XS Max that keeps disconnecting from Wi-Fi network after installing iOS 13.2.3? Is it the first time that you encounter such problem? Let’s find out how to possibly deal with this issue. 

Constant disconnection from the Wi-Fi network is a case where your phone automatically disconnects from the Wi-Fi. It could be triggered by a faulty hardware like a router or modem, internet connection problems or a bug on your device. 

If you’ve been dealing with this kind of problem after iOS 13.2.3 update, continue reading to find out how you can resolve the iPhone XS Max that keeps disconnecting from Wi-Fi network. 

Also read: Common fixes for internet connection errors on iPhone XS Max after iOS 13.2.3 update [An Overview]

 

Troubleshooting iPhone XS Max that keeps disconnecting from Wi-Fi network after updating to iOS 13.2.3

Though this issue happened right after the installation of the new software update, let’s not set aside that it could also be an existing problem on your phone that coincidentally occurred after the update. In this post, you’ll find some workarounds that are designed to cure problems caused by software glitches. If you want to fix your iPhone XS Max that keeps disconnecting from Wi-Fi network after iOS 13.2.3 update, perform the steps below. 

But before we move on to the details, you may contact first your Internet service provider to check for any possible service outages or maintenance in your area that could affect Wi-Fi connectivity. If they confirmed that everything is good on their end, continue reading the information below. 

 

First solution: Reboot your wireless router/modem. 

There’s no easier way to resolve the problem than to work right at the heart of your internet connection. Performing a power cycle on your internet equipment can remove firmware crashes that may have been preventing proper connection to your iPhone XS Max and causes constant disconnection. Doing so allows a refresh on its functionalities and improve their performance. To do this, refer to the steps below: 

  1. Press the power button on your modem/router until it powers down. 
  2. While it’s turned off, unplug its AC adapter from the power source. 
  3. Wait for at least 30 seconds then plug back in and turn it on. 
  4. Allow the Wi-Fi signal indicator to be established and be stable. 

Once the wireless router/modem has established proper signal, connect to your Wi-Fi network and see if it works as intended.

 

Second solution: Power cycle to fix iPhone XS Max that keeps disconnecting from Wi-Fi network. 

If restarting the wireless router/modem did not fix the problem, you might need to do that with your smartphone. Restarting your iPhone XS Max will clear random bugs and glitches that was brought by the recent software update. This will also allow system refresh and could clear rogue apps that could cause relevant symptoms to occur. A restart could also expedite the implementation of changes from the recent software update which should stabilize its performance and may fix the keeps disconnecting from Wi-Fi network problem. 

You may execute a soft reset first to reboot your device. Here’s how: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

After the reboot process, allow your phone to connect to your Wi-Fi network or connect it manually, if necessary. Then monitor if it still keeps disconnecting from Wi-Fi network. 

 

Third solution: Enable and disable airplane mode on your iPhone XS Max. 

An iPhone XS Max that keeps disconnecting from Wi-Fi network could be triggered by network-related connectivity errors imposed by the recent software update. Toggling the airplane mode on and off will remove connection errors by refreshing all wireless connectivity on your device. Enabling this feature will turn off all wireless radios and disabling it will resume them. This has been a simple method that cures a lot of connection errors. If you wish to give this a try, here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Just wait for your phone to establish its wireless radio connections including Wi-Fi then check if it fixes the issue. 

 

Fourth solution: Reset network settings on your iPhone XS Max. 

Removing incorrect or invalid network settings can also fix the problem on your device. If the network settings information has been altered by the recent software update, there’s a chance that invalid information triggers the constant disconnection from the Wi-Fi network. Performing reset network settings should delete all customized network information including those iOS overrides and revert them to their default values and options. If you’re interested in this method, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

This process will remove all Wi-Fi networks on your device. Reconnect to your desired Wi-Fi network and monitor if it still disconnects or not anymore. 

 

Fifth solution: Factory reset your iPhone XS Max.

If none of the solutions worked in fixing the problem, it may have escalated to a complex system error that needs an advanced solution. Performing a factory reset will wipe out all contents on your device including stubborn errors and revert them to the default factory configurations. Should tough bugs are at fault on why your iPhone XS Max keeps disconnecting from Wi-Fi network, then this should do the trick. But before you perform this process, make sure to create backups of your important files via iTunes or iCloud beforehand. If backups are created, here you go: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

An automatic restart will happen on your device once the reset is completed. Follow the initial setup process like getting a phone for the first time to use your iPhone XS Max again. Then check if the issue has been rectified. 

 

Still getting an iPhone XS Max that keeps disconnecting from Wi-Fi network? 

Your Internet service provider could reset the connections on their end so it might worth the try to contact them. That might just resolve the problem. 

However, for instances that this issue is only observed on your iPhone XS Max and your other gadgets can connect to the same Wi-Fi network without disconnecting, you might need to report this matter to Apple support. It might be a major bug from the software update and they can provide you with additional information as well as official recommendations on how to fix iPhone XS Max that keeps disconnecting from Wi-Fi network after iOS 13.2.3 update.