How to fix Gmail app that keeps crashing, doesn’t load properly on Apple iPhone XS [Troubleshooting Guide]

Gmail app is by far the best and most reliable email platforms for both Android and iOS devices to-date. It’s designed with a very simple interface and functions that even novice smartphone users will find very easy to navigate and utilize. And that’s most likely the main reason why many iPhone owners would consider it the best alternative for the stock Mail app on their respective iOS devices.

But despite the app’s sturdy built and system structure, the fact that it’s a network-based application makes it still vulnerable to random issues particularly those that are attributed to network errors. Thus, there were times when you hear of some people complaining about Gmail app that seems to be a bit shaky on their iPhone. On the better note, these are just random and minor issues that can be dealt with by some workarounds. Outlined below are simple solutions to a problem with the Gmail app that suddenly keeps crashing or doesn’t load as intended on the iPhone XS handset. Feel free to refer to this walkthrough when needed.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to troubleshoot iPhone XS with Gmail app that keeps crashing

Before troubleshooting, check and ensure that your iPhone XS has stable Internet connection. Like other online services, the Gmail app will also not work without a decent Wi-Fi access. Thus the app can likewise become erratic when your iPhone is having trouble connecting to the Internet. If the Internet is all good but Gmail app remains unstable, apply any of the following walkthroughs.

First solution: Force close the restart Gmail app.

If the app was working perfectly fine and then suddenly it’s acting up, then it may be just experiencing what other online apps have gone through — random glitches. Should this be just a minor glitch, it can easily be remedied by an application restart. This means ending Gmail app and then restarting it. Here’s how it works:

  1. Navigate to the Home screen, then swipe your finger up and then pause.
  2. Swipe right or left to navigate through the apps preview until you find Gmail.
  3. Then swipe up on the Gmail app preview to close it.

Clearing any other background apps from your iPhone XS may also help especially if any of them is causing Gmail app to suddenly misbehave. While background apps are useful for multitasking or apps reloading, keeping them running in the background for long increases the chance of them getting corrupted and crashing. When that happens, there is a tendency for other app’s functions to become adversely affected. To clear all background apps, simply follow the above steps and then swipe up on individual app previews until everything is cleared.

Second solution: Soft reset/reboot your iPhone XS.

Performing a soft reset or reboot on your iPhone XS is often needed if the emerging Gmail symptoms are inflicted by minor system errors or random firmware glitches. A soft reset also helps dump errant cached files from the internal memory that may also affect other services in a bad way. If you haven’t yet done so, then follow these steps to soft reset or reboot your iPhone XS.

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears.
  3. Drag the power off slider to the right.
  4. After 30 seconds, press and hold the Power button or Side button again until the phone boots up.

You don’t need to back up files beforehand because a soft reset does not affect any saved data on the internal memory. So rest assured, you won’t lose any critical information in the process.

Third solution: Update Gmail app on your iPhone XS.

Installing the latest update for Gmail app is also recommended to get rid of existing flaws from the application. Like iOS updates, Google also integrates fix patches to the rolled out updates for Gmail. This is one of their many ways of keeping their app bug-free and optimal. If you haven’t set the app to auto-update, then you will need to manually check for, download and install pending updates for Gmail on your iPhone XS. Here’s how it’s done:

  1. Tap to open the App Store from your Home screen.
  2. Navigate to the Updates section. A list of apps with pending updates will then pop up.
  3. Find Gmail from the list and then tap the Update button next to its name to install pending updates.
  4. To install all pending app updates simultaneously, tap the Update All button on the upper right side of the screen.

When you’re done installing all pending updates for Gmail and other apps, reboot your iPhone XS to apply the new changes and refresh your apps. Then retry loading Gmail and see if the problem is gone.

Fourth solution: Delete Gmail app then reinstall it on your iPhone XS.

If the Gmail app continues to crash or fail to load after installing updates, there’s a higher chance that the app has been totally corrupted. Hence, it will no longer be able to work unless you reinstall it. This also denotes the need to delete the errant Gmail app first. Here’s how to delete and reinstall Gmail app on your iPhone XS:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Gmail app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot/soft reset your iPhone XS after deleting Gmail app.
  5. Then open the App Store.
  6. Search for and then select Gmail app from the search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.

Deleting the Gmail app doesn’t delete your emails unless you moved them to trash from the webmail. Hence after reinstalling the app, all your emails are likewise reloaded to your inbox except for those that were permanently deleted.

Fifth solution: Reset all settings on your iPhone XS.

Software resets would be the last possible solution and option for you to try on if the Gmail app still doesn’t load or continues to crash. To rule out invalid settings from the underlying causes, follow these steps to reset all settings on your iPhone XS:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Select the option to Reset all Settings.
  5. Enter your device passcode, when asked to proceed.
  6. Then tap the option to confirm settings reset.

This reset does not affect any important information stored on the phone memory unlike a master reset or factory reset. All it does is clear out all customized settings including invalid configurations that might have caused conflict with Gmail app on your iPhone. After the reset, your iPhone reboots automatically and then reloads the default options and values. You need to reconnect to your Wi-Fi network to get back online though.

Seek more help

For more advanced solutions, contact Gmail Support or visit Google Help Center online. There may be some advanced Gmail settings that need to be modified or configured in a way that allows the app to work smoothly with your iPhone XS and/or iOS 12. If your Gmail app started to become problematic after installing a new update to iOS, you may report the issue to Apple Support for other recommendations. In the meantime, you can switch back to the stock Mail app to manage emails on your iPhone XS until Gmail app is working properly again.


Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.