Email setup errors are regarded among the most common problems encountered by smartphone owners to date. These errors can occur due to many different factors from software glitches, incorrect settings, network connectivity problems, and faulty updates. Here in this context, we’ll tackle a pertinent email issue on the iPhone SE that has instigated after the iOS 11.3.1 update implementation. Should you need additional inputs on how to troubleshoot and fix the error on your end, then feel free to refer to the subsequent walkthroughs.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
First solution: Restart your iPhone SE (soft reset) then set up email again.
If this is the first time you encounter problems setting up a new email account on your device following the new iOS update implementation, then most likely it’s just a minor glitch. In this case, try performing a soft reset or restart your iPhone with these steps:
- Press and hold the Power button until the Slide to Power off menu appears.
- Drag the slider to the right to turn your device completely off.
- After 30 seconds, press and hold the Power button until the Apple logo appears then release.
A soft reset is the simplest yet most effective solutions to various types of software issues transpiring in mobile devices, including those that are inflicted by update bugs and malware. This does not affect any data stored on the internal memory of your phone, thus creating a backup won’t be necessary.
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Second solution: Refresh Wi-Fi Internet connection on your iPhone.
Network connectivity issues are among the factors that may halt you from setting up email account on your device. Your device requires Internet connection for it to access and communicate email servers to sync email account information accordingly. To rule network errors out from the possible culprits, disconnect Wi-Fi on your iPhone for a few seconds and then reconnect.
To do so, head over to Settings-> Wi-Fi menu, then toggle the Wi-Fi switch to turn it off and then on again. Or tap the Wi-Fi icon from the Control Center to disable and enable Wi-Fi.
Usually, you will be prompted with pertinent error message or error code referring to network connectivity issues. If you see any error prompts, take note of the message or code and then contact your email service provider to verify what the code means and what needs to be done in order to get rid of it and complete the email setup process.
Third solution: Sign in to your email account via webmail then reset password.
Many people who have dealt with email setup errors on their iOS devices have found that password mismatch was the main cause. It turned out that the password entered in the password field found under email account settings did not match with the actual webmail password for that account. That therefore resulted to a conflict. To ensure that this isn’t causing you such trouble, clear the default password field entry and then type in the correct password for the email account you’re trying to set up.
To get started, head over to Settings-> Mail-> Accounts & Passwords menu, then set up/add another email account and manage email settings with these steps:
- Tap Add Account.
- Select the type of email you want to create.
- Enter your email address, password, and other required information.
- Then tap Next to continue.
- If prompted, you can choose to sync other options like Contacts and Calendars.
- Tap Save.
Wait for your iPhone to complete the email account setup. If successful, restart your iPhone to try to see if the new email is working. You can set it as default email account for you to view and manage inbox.
Fourth solution: Reset all settings on your iPhone SE.
It’s possible that the new update automatically overrides your current settings and caused conflict with the email system. To rule this out, you can reset all settings on your iPhone and then configure necessary options individually. Here’s how to get started:
- Tap Settings from the Home screen to get started.
- Tap General.
- Scroll to and tap Reset.
- Tap to select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm all settings reset.
Wait for your device to finish resetting system settings and restarts. You will need to reconnect to your Wi-Fi network and enable other features on your device to use them again. Then try to set up or add your new email account and see if it’s already working this time.
You may also consider removing other previously setup email accounts particularly those that are no longer used. Doing so will help you rule possible account information conflicts from the probable causes.
To delete an email account on your iPhone SE, go to Settings-> Accounts and Passwords-> Accounts-> then tap to select the email account you want to delete. Tap Delete Account and then Delete from My iPhone to confirm.
If won’t help either, then you may have to perform a full system reset to set your iPhone as new or restore from an iOS backup.
You may opt to try your luck in performing master reset or iOS restore as your very last options should all else failed to fix the error and that you still cannot add or set up another email account on your iPhone SE. This however will wipe all your data including email accounts and other personal information from the internal storage and therefore results to data loss. That said, back up your critical data beforehand. You can use iTunes on a computer in resetting or restoring your iPhone SE and then set it up as new.
Finally, you can escalate the problem to Apple Support for other options and official recommendations. Apparently, it’s a post-update issue since it has instigated after updating your iPhone SE to the latest iOS version. Apple devs should therefore conduct further evaluations and if necessary, develop a fix patch to address the issue.
Or, you can also try reaching out to your email service provider for other options and possible solutions. Doing so will rule out the possibility of the email service requiring update to remain compatible with the current iOS platform.
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If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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