How to fix an iPhone XS that’s stuck on black screen of death

Even the highest tiered smartphones like the iPhone XS can give into major system issues like those depicted by the BSOD symptom or black screen of death. Read on to find out why this happens and what to do to deal with BSOD on your iPhone.

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Fixing iPhone Xs that’s stuck on black screen of death

Hardware damage and random system issues can affect your phone’s booting system and thus, preventing it from turning on. If the black screen of death on your iPhone XS is attributed to hardware damage, then there’s not much can be done to fix the problem on your end. With that said, your iPhone needs repair. But if the problem lies within the phone’s software or operating system, then you have a chance of fixing it by performing the following procedures.

Determining when and how your iPhone got stuck on a black screen will help speed up the troubleshooting process. But if figuring out the root cause isn’t possible, you’ll have to eliminate individual culprits.

First solution: Force restart your iPhone XS.

Display issues like frozen screen and being stuck on black screen of death can be rectified by doing a force restart, considering that the transpiring symptom is inflicted by minor system crashes. Since your phone can no longer respond to any screen touches in this state, the usual restart couldn’t be carried out. As an alternative solution, force restart your iPhone XS to forcibly shut down iOS and system functions. Here’s how it’s done:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side/Power button until the Apple logo appears.

Cached files including corrupt temporary system data that might have caused conflicts to your phone’s bootloader will be eliminated in the process. You may have to press and hold down the Side button for over 10 seconds for the Apple logo to show up.

ALSO READ: How to fix an iPhone 5 that’s stuck on white Apple logo

Second solution: Connect your iPhone XS to the charger and re-charge it for at least 30 minutes.

Your phone screen will eventually turn black and will not display anything as it couldn’t power on because the battery is empty. In this case, the black screen of death is attributed to rapid battery draining. This can happen if you have multiple background apps running on your phone or if something is consuming a significant amount of power from your device. If that’s the case, then all you have to do is give your iPhone enough time to charge and regain enough power to power up. So here’s what you should do then:

  1. Connect your iPhone XS to its supplied/built-in charger. Be sure to use the original or Apple-supplied charger for your iPhone.
  2. Plug the charger into the power outlet.
  3. When you see a battery icon which indicates that your iPhone XS is charging, let it charge up for at least 30 minutes.
  4. While it’s charging, you can also try pressing and holding down the Side/Power button until the Apple logo appears. This will help your phone to instigate its boot sequence even if it’s stuck.

Give your iPhone XS enough time to completely boot up. Once it is back on, navigate your phone to make sure that it everything is working fine. 

In the event that your iPhone XS is still stuck on black screen of death even if it is already charged, ruling out more complex system errors should be the next option.

Third solution: Restore your iPhone XS in recovery mode using iTunes.

Major software issues that cause your iPhone XS to get stuck on black screen of death are usually dealt with be restoring iOS through iTunes. This is considered among the advanced solutions when dealing with stubborn issues on the phone. To get this done, you will need to use a Windows or Mac computer that has the latest version of iTunes.

Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS. Once all these requisites are met, connect your iPhone to the computer using the supplied USB or Lightning cable then wait for iTunes to sync with your phone. When iTunes recognizes your iPhone XS, use the given commands and controls to create a backup for all your saved files. This is recommended for you to be able to recover your iPhone files afterwards. Once you’ve secured the backup, follow these steps to put your iPhone XS in recovery mode and restore iOS in iTunes:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side/Power button when prompted with Connect to iTunes screen. When the Apple logo appears, do not release the buttons to enter the recovery mode state.
  4. You will see the option to either Update or Restore once you enter the recovery mode.
  5. Select Update if you wish to update your iOS, or Restore to reinstall and download the iOS on your device without erasing your data.

Do not disconnect your iPhone XS from the computer or do anything on the computer while still on the process to avoid interruption.

ALSO READ: How to fix an iPad Air 3 (2019) touchscreen that keeps freezing, stuck display issue

Fourth solution: Restore your iPhone XS in DFU mode (Device Firmware Upgrade) using iTunes.

If your iPhone XS is still stuck on black screen of death after performing a recovery mode restore, there’s a higher chance that your iPhone’s operating system has been ruined or corrupted completely. To fix a corrupted iOS, you can resort to a DFU mode restore. This will put your device in a special state that allows iTunes to sync even when the boot loader isn’t activated. If you’re certain that your iPhone has no sort of physical or liquid damage, then you may consider opting for a DFU mode restore. Otherwise, take your device to a service center and ask help from an authorized technician instead.

If you’re willing to take chances in performing a DFU mode restore, then you may go ahead and refer to the following procedures.

  1. Using the supplied USB or Lightning cable, connect your iPhone XS to the computer.
  2. Then press and hold the Side/Power button for at least 3 seconds.
  3. Continue pressing the Side/Power button and then press and hold the Volume down button for at least 10 seconds. Make sure not to hold the buttons too long so that the Apple logo will not appear. If this happens, you need to redo the steps. Otherwise, continue to the next steps.
  4. Release the Side/Power button but continue holding the Volume down button for another 5 seconds.
  5. If the screen is showing nothing and stays black, this means that you have successfully entered the DFU mode. Wait until an alert message will prompt on your computer screen. If you see “iTunes has detected your iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes message, follow the onscreen instructions to complete the DFU restore process.

If the DFU restore is successful, force restart your iPhone XS to exit DFU mode and switch back to normal mode. By then you can start configuring your device as new.

ALSO READ: How to fix an Apple Watch 4 that’s stuck on black screen

Is your iPhone still stuck on black screen of death (BSOD)?

Reaching this point with the same problem likely denotes that there’s nothing much can be done on your end to fix your device. Major system errors that could put your iPhone in BSOD are usually remedied by performing a recovery mode or DFU mode restore unless hardware damage is present on the phone. To rule this out, you can take your device to the nearest Apple Genius bar and have it scrutinized by an iPhone technician.

If your iPhone is still covered by the AppleCare Warranty, contact your service provider/carrier to avail for that warranty instead. This should save you from paying for a hefty service charge.

Should this be a post-update issue that persisted after exhausting all possible solutions, then contacting Apple Support for further recommendations can be considered an option.

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