The App Store is one of the most critical components of an Apple device. Through this platform, you can update, download and install new apps and contents other than the built-in services on your Apple device. App Store is developed and maintained by Apple itself. That said, it is reliable. Even so, the App Store isn’t totally free from flaws. In fact, there have been several instances when App Store services were inaccessible. There are many factors that can trigger various types of App Store errors to occur. And iOS bugs are among the common culprits. Just like what some iPhone owners faced after the recent iOS 13.2.3 update implementation. Read on to find out what to do if your iPhone 11 Pro Max won’t connect to the App Store after updating to iOS 13.2.3.
Troubleshooting an iPhone 11 Pro Max that won’t connect to App Store after updating iOS to the latest version
Unless the Apple server is experiencing some temporary downtime, the App Store and other relevant services should always be accessible on your iOS device. However, if the App Store suddenly becomes inaccessible from an iOS update installation, then you could be dealing with yet another iOS bug affecting App Store services.
Before troubleshooting, check your iPhone storage and make sure that the available storage is not less than a gigabyte. App Store updates, downloads and apps installation services wouldn’t be available if your iPhone doesn’t have any more storage space to allocate new contents.
- To check the available memory, simply go to Settings-> General-> iPhone Storage menu then view the available memory information. If the memory is low, then you’ll need to delete unwanted contents such as unused apps, old messages, and other files that you no longer use to free up some space on your device.
Also check the date and time settings on your iPhone to ensure that it’s using the correct date and time information. Your iOS device will likely end up having trouble syncing with the App Store server if the date and time information is correct. It is recommended to set that date and time to automatic.
- To set the date and time to automatic, just go to Settings-> General-> Date & Time menu, and then enable the option to Set Automatically. Doing so will prompt your device to use the date and time information based on your current location’s time zone.
If there’s no problem with your iPhone’s memory as well as date and time settings, then you may go ahead and rule out other software-related factors that are halting your device from connecting to the App Store.
First solution: Reboot your iPhone (soft reset).
The App Store application might have endured some post-update glitches and thus, it suddenly becomes unstable. Should these be just a minor glitch, restarting or performing a soft reset on your iPhone will likely be able to fix it. That said, soft reset your iPhone 11 Pro if you haven’t already. Just refer to these steps:
- Press and hold both the Side and Volume Up buttons for a few seconds.
- Release both buttons when the Slide to Power off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
If the problem you’re dealing with is only with the App Store downloads like when you cannot download a new app after the update, try pausing then restarting the download process. Here’s how you do it:
- From your Home screen, locate the icon of the app you’re attempting to download.
- Tap on the app icon. Doing so will show up the pause option.
- Tap the option to Pause Download to stop the download.
- Give it a few seconds and then tap the icon again to resume the download.
Proceed to the next applicable solutions, if your iPhone still won’t connect to App Store after rebooting.
Second solution: Refresh your internet connection.
Network connectivity issues such as slow internet or unstable connection can also be the underlying cause and possibly the main reason why your iPhone cannot connect to the App Store after the update. To clear this out, try to refresh your iPhone’s internet connection with any of these subsequent methods.
Use the following steps to refresh your iPhone’s internet connection by turning its Wi-Fi feature off and then back on:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the Wi-Fi switch to the OFF position.
Use these steps to refresh your phone’s internet connection using the Airplane Mode trick:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth.
- While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn it OFF again.
- Reconnect your iPhone to the Wi-Fi network and wait for it to get back online.
Use these steps to refresh your phone’s internet connection by deleting and re-adding the Wi-Fi network:
- From the Home screen, go to Settings-> Wi-Fi menu and make sure that the Wi-Fi switch is turned on.
- Navigate to the Available networks section then find your Wi-Fi network.
- Tap to select the name of your Wi-Fi network (SSID) then tap the information “i” icon next to it.
- Select the option to Forget This Network.
- Tap the Delete Network option to confirm action. Also consider deleting other saved Wi-Fi networks that you no longer used so as not to let them interfere with the selected Wi-Fi network your iPhone is connected to.
- Once you’re done deleting Wi-Fi networks, toggle the Wi-Fi switch to turn the feature OFF then restart your iPhone. As soon as your phone reboots, head over back to Settings-> Wi-Fi menu then toggle the switch to turn Wi-Fi back on again.
- Wait for your Wi-Fi network to show up in the list, select it and then tap Join or Connect.
- Enter the correct network password to continue logging into the network. Your iPhone will then reconnect to then authenticate your login details and then connects.
When your iPhone is connected, retry launching the App Store to see if the problem is gone.
Third solution: Check and manage your iPhone restrictions.
Restrictions is a new iOS privacy feature that is used to limit or restrict certain iOS apps and services from working. When enabled, it can prevent you from using a certain application on your phone. To make sure this isn’t what’s hindering your iPhone from connecting to the App Store after the update, follow these steps to check and manage contents and privacy restrictions on your phone settings:
- From the Home screen, tap Settings.
- Tap Screen Time.
- Tap Content & Privacy Restrictions.
- Tap iTunes & App Store Purchases.
- Tap Installing Apps.
- Make sure that the Allow option is selected.
Or you can just turn the restrictions switch off completely. Doing so will lift all restrictions for apps and services on your iPhone 11 Pro Max.
If the App Store works and your iPhone connects successfully when restrictions are disabled, then you can keep it that way until your done using the App Store.
Fourth solution: Sign out of App Store and then sign back in.
Account-related issues such as expired login sessions can also be the main reason why your iPhone won’t connect to the App Store after the update. This is usually the case if the recent update voided your App Store login. If this is the case, then signing out and back into your App Store account would be necessary. Just refer to these steps:
- From the Home screen, tap Settings.
- Tap iTunes & App Store.
- Tap the Apple ID menu (it shows the email address you use for your Apple ID).
- In the pop-up menu, tap Sign Out.
- Tap the Apple ID menu again and sign in with your Apple ID.
Wait until your iPhone successfully logs into your App Store account and then retry connecting to the App Store.
Fifth solution: Reset All Settings to fix your iPhone 11 Pro Max that won’t connect to the App Store.
Some updates override your phone’s system settings automatically. When this happens, there’s a tendency for some conflicts to arise. In this case, restoring the default values and options can help. Doing so will let you configure individual options and re-enable only the necessary features on your device. This reset doesn’t affect any saved information on the internal memory so backing up files from the iPhone storage won’t be necessary. Just follow these steps if you wish to proceed:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down and tap on Reset.
- Tap Reset all settings from the given options.
- Enter your passcode if prompted to continue.
- Confirm action by tapping the option to reset all settings on your device.
After the reset, your iPhone should restart on its own. Just let it finish rebooting and then you can start re-enabling features that you want to use on your phone again.
What to do if your iPhone still won’t connect to the App Store?
Random system errors inflicted by the recent update that caused the App Store to stop working are usually dealt with after applying all the above procedures unless more complex system bugs are present on your iPhone. If your iPhone is still unable to connect to the App Store and that you’d wish to troubleshoot further, your next option would be a factory reset and iOS restore via recovery mode or DFU mode.
Complex system issues that could not be addressed by the basic solutions are usually dealt with by a factory reset. This however will affect all saved data on your iPhone storage, so creating a backup is highly recommended before you proceed. After a factory reset, all factory default settings are restored. That said, any stubborn system bugs are eliminated and your iPhone will finally become problem-free.
For system issues that could not be resolved by a factory reset, performing an iOS restore via recovery mode would be the next potential solution to try on. This will put your device in a recovery state and allows iTunes to repair and restore damaged system files including those ruined by certain iOS bugs. And if a recovery mode restore still failed to resolve the issue, that’s when you may consider opting for the deepest type of iOS restore called DFU or Device Firmware Update mode restore. Through DFU mode, you can update, downgrade and restore even a corrupt iOS through iTunes.
If you don’t feel like doing any more troubleshooting, then you can just escalate the problem straight to Apple’s App Store support team for further assistance.