How to fix an Apple iPad Air (2019) that won’t turn on

So you just got a hold of Apple’s 3rd generation iPad Air and are elevated to explore all its new embedded features but only to be appalled by a new iPad that won’t turn on. Indeed it’s horrible but it can happen due to some factors involving the software or worst, hardware components. Read on to learn what to do if you’re being greeted with the same issue on your new iPad Air (2019) slate that won’t turn on for some reason.

Power issues as depicted by an old device that’s refusing to turn on are often attributed to hardware damage. Such symptoms are usually appearing among other wear-and-tear indications. It most cases, a bad battery is usually to blame. But for a new device having the same problem, it’s a different story. What typically occurs is that the new device might have appeared to be not turning on but it’s actually turned on. The only thing is that it’s stuck on black screen. Or it could also be that the device indeed isn’t turning on because it completely run out of power. In the latter case, the problem is attributed to a complete battery drain. This is usually the result if something in your iPad Air system is causing the battery to drain so rapidly. Listed among the usual culprits are bad apps or device settings that aren’t optimized. In fact, many cases of battery draining issues in iOS devices have been tied to rogue apps, particularly third-party apps that aren’t updated. Thus, you need to rule these factors out before taking your iPad to the Genius bar for service.

Highlighted below are a few possible solutions and workarounds that you can try on your end to clear out software-related factors that might have prevented your new iPad Air from turning on. Feel free to refer to these procedures whenever you opt to troubleshoot your device.

First solution: Allow your iPad Air to charge longer.

One of the main reasons as to why a device won’t be able to turn on is because it doesn’t have power. As mentioned earlier, bad apps are usually causing the battery to drain faster as it should. If any of these apps is present on your device, then there is a higher chance that your iPad Air fails to power on because something is draining its battery until it’s emptied. To rule this out, get the charger and let your iPad Air charge for at least 30 minutes. This should be enough time for your device to store up ample power to boot up again.

After 30 minutes of charging, try to power it on without disconnecting it from the charger. If your iPad turns on, then the problem is “partially” solved. I said “partially” in the sense that you still need to figure out what had caused its power to suddenly drain. So the next thing you should do is eliminate the culprits. That said, try to recall which app you downloaded or installed before the problem occurred. You may have to run through your iPad’s battery section to view which from your apps is using the most of the battery for certain period of time.

To check the battery usage of your iPad Air, simply go to Settings-> Battery section. Then navigate to the bottom section to view the battery consumption (per percentage) for each application.

If you see any unusual power consumption by an app, then you need to do something to optimize that app and reduce or regulate its power usage. Your options would be to offload the application or reinstall the app, if needed.

Second solution: Force restart your iPad Air.

Many people thought that their iPhone or iPad won’t turn on because the display stays black no matter how much they’ve tried to press the Power button. But what actually happened is that their device is still turned on but only stuck on black screen due to some bad apps, corrupt data, or iOS bugs. To make sure that this isn’t what’s occurring on your iPad Air, performing a forced restart can help.

A forced restart works similar to that of a soft reset but only carried out through the hardware keys. It’s how to restart/reboot a frozen or unresponsive iPhone or iPad. For starters, follow these steps to forced restart your iPad Air:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

If your iPad has ample of battery but just stuck on black screen, it should be able to respring after performing a forced restart.

Third solution: Connect your iPad Air to a computer.

Another way to respring an iOS device that won’t turn on or unresponsive is using iTunes. To get this done, you will need to connect your iOS device to the computer via USB cable. Should you wish to give it a try, then here’s what you should do then. Get a computer ready. You can use either Windows or Mac computer that has the latest version of iTunes app installed. Once you’ve got the computer and iTunes set, continue with these steps:

Connect your iPad Air to the computer using the original USB cable.

Once it’s connected, perform a forced restart but don’t release the Side button when the Apple logo appears. So it’s done like this:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Recovery Mode screen appears.

A few seconds after prompted with the recovery mode screen, you will be asked to Restore or Update. Select Update to command iTunes to reinstall iOS without erasing your data. This would be necessary if your iPad Air’s boot-up system gets corrupted.

Then wait for iTunes to download the software for your iPad. The download process usually takes 15 minutes or earlier. If it takes over 15 minutes, your device may exit recovery mode and if that happens you’ll have to start all over.

Use iTunes alternatives to repair your iPad Air’s bootloader. If your iPad Air still won’t turn on after exhausting the previous methods, then you may resort to using iTunes alternatives. So instead of iTunes, you will attempt to repair your iPad Air system on a computer using a third-party iOS repair software. These tools are generally designed to serve the same purpose but with some key features that aren’t available on others. Just download and install the software that you want to use. When making selection, read prior reviews so can gauge the efficacy and credibility of the software. Another things to note beforehand are the system requirements. Verify and ensure that the software is compatible with your computer’s operating system and supports iOS 12 or later devices.

Still couldn’t get your iPad Air to turn on?

Although it may sound bizarre for a new Apple device to come out with factory defects, it’s possible to happen. Should this be the case, your next best option is iPad repair. So you may opt to take a trip to an Apple-authorized service center or contact your carrier to avail for warranty.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!