Why is my Apple iPhone 6s Plus stuck on waiting status after iOS 10 update, apps upgrade and install? [Troubleshooting Guide]

The latest #iOS version released by #Apple is the iOS 10 and recently followed by a new firmware update version 10.2. Considering the number of enhanced features and notable add-ons that the iOS 10 integrates, it is considered the best version of iOS platform to-date.

Unfortunately, not all users were able to obtain the same positive results after installing updating their respective iOS devices to the latest iOS platform. In fact, some iPhone 6s Plus users are complaining that the update is bricking their phones while others have their iPhone stuck on ‘waiting’ status while attempting to complete the update process or after the update installation. Although Apple has released a statement telling that it has resolved the issue already, not all of those who were affected have actually get the promised fix until now. If you are one of those who have ran into any of these issues, then this content might be able to help.

Read on to find out what other factors can likely cause your iPhone 6s Plus to be stuck at ‘waiting’ while attempting to download or install apps, as well as after updating iOS on the phone.

I will walk you through in troubleshooting your new iPhone 6s Plus that’s currently experiencing this problem. But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

What can possibly cause your iPhone 6s Plus to get stuck on waiting?

Aside from faulty software updates implementation, there are also other things that can put your iPhone into the same state for a long period of time. Consider knowing these things before you proceed with troubleshooting.

Among the commonly known factors that have caused an iPhone to get stuck at waiting when downloading or installing apps and firmware updates on your device would include but not limited to the following.

Network problems. A strong and stable network connection is one of the key requisites for apps or software downloads, installation, as well as with system updates and restore. If the network is currently not stable or keeps cutting off, then most likely it is what’s causing you this trouble.

The ‘waiting’ prompt informs you of the current state of your device. This means that your iPhone is still trying to carry out the requested action but couldn’t complete it due to unstable or intermittent connection to the network. Your device will keep trying to establish connection with the server and complete the task unless it is aborted. Fortunately, the occurrence of such problems are just temporary, which means that everything should be back to normal once the server is back up and the network becomes stable.

Insufficient storage. Another factor you need to consider should you encounter the same problem on your iPhone is insufficient internal storage space. Time will come that your iPhone’s storage capacity is over especially if you have added graphically intense or complex apps on your device. As a result, your device will no longer be able to sync, download and install any more contents.

Every app comes with various files sizes thus it is worth noting to check the minimum system requirements before you proceed with the apps download or software update. There are also some apps that will let you know as to whether or not you can proceed with the download or installation process with the remaining storage space available on your iPhone.

You may use iTunes to manage and free up some space or use Manage storage option on your iPhone to view detail of apps, showing how much storage each of these apps takes over the amount of storage capacity.

You will also know if the problem is associated with memory issues, especially if other pertinent symptoms do exist. Performance issues such as slow or sluggish iPhone, lags, as well as apps or system crashes usually denote a possibility that your device is already running out of internal storage space and that requires you to manage memory allocation on your iPhone. Aside from these symptoms, you might as well be seeing some error codes associated with insufficient storage or other pertinent problems.

Server is not available or busy. There are certain times when the Apple server gets so busy to the point of becoming unavailable. It usually happens when a major software update is available and that the volume of update requests from users is unusually high. As a result, the server will no longer be able to accept any more requests or simply put you in the next queue. Usually you will be notified if the server is busy with message prompts or warning codes. Your only option in this case is to wait until the server loads lighten up and that the server is ready to take more new requests to process.

If you see any error codes or warning messages while attempting to download, install or update iOS other than the waiting prompt, be sure to take note of them as they will serve as clues for you to pinpoint the underlying cause and fix the problem promptly.

What to do when your iPhone is stuck at waiting?

Here is a rundown of all potential solutions and recommended workarounds that are used to fix an iPhone 6s Plus that is stuck on the ‘waiting’ status. You can try any of these solutions before you escalate the problem to Apple’s customer care.

Step 1. Restart or force restart your iPhone

If the problem occurs for the first time and that there are no other issues transpiring on your iPhone, it’s probably just a random system malfunction or temporary symptom. And should this be a random issue, you can restart your iPhone and then retry to download, install, or update software.

  • To restart your iPhone 6s Plus, press and hold the Sleep/Wake button or Power button until the red slider appears. Move the slider to Power off your iPhone completely. After at least 30 seconds, press and hold the Power button again until the Apple logo appears. Your iPhone should now reboot.

If a simple restart won’t work, then you can try performing a force restart instead. Others would refer this method as a hard reset. A force restart is often used when dealing with frozen or unresponsive devices due to software problems.

  • To force restart your iPhone 6s Plus, press and hold the Sleep/Wake button and the Home buttons at the same time for at least 10 seconds, until the Apple logo appears.

Wait for your iPhone to complete the reboot process and then try to proceed with the software update, apps download and installation, or system restore.

Step 2. Check and ensure network connection is stable

Again, network problems are among the common culprits. If you are using a wireless network make sure Wi-Fi is enabled, stable, and works fine on your iPhone. Do the same thing with Cellular Data. If your Wi-Fi network is weak or having some issues, then you can try switching to Cellular Data network instead.

If network issues do exist like for instance your iPhone is getting poor or intermittent connection, you have to resolve the underlying cause of the network problem on your iPhone beforehand. Once the problem has been fixed, you may go ahead and try to download or update apps again.

Step 3. Check and manage internal memory.

To view and check the available storage on your iPhone, head over to your iPhone Settings-> General-> Storage & iCloud Usage. Once you get to the Storage & iCloud Usage menu, navigate to the First Storage section and then tap Manage Storage. You should then see a screen containing details on the amount of internal storage space each app and content is using up on your device.

Alternatively, you can go to Settings-> General-> About-> Available menus of your iPhone to view and check your device storage allocation.

If necessary, you can delete any unnecessary apps or old files that are no longer used from your iPhone, especially bulky contents like videos, images, audio files, as well as non-essential complex apps.

Step 4. Use iTunes to update or restore your iPhone software

This method is what Apple has recommended to iPhone users who are affected by the same problem following the iOS 10 and iOS 10.2 update. You might as well consider iTunes restore among other workarounds to try on. If you are not yet familiar with the steps, here’s how:

  • Connect your iPhone to a Mac or Windows computer with the latest version of iTunes installed. Also ensure your computer is running the latest operating system that passes the minimum system requirements for iOS 10 platform installation.
  • Once everything is set, open iTunes on the computer.At this point, force your iPhone to restart and put it in recovery mode. To perform a force restart on your iPhone 6s Plus, press and hold the Sleep/Wake (Power) and Home buttons simultaneously until you get into the Recovery Mode screen.


Important Note: Do not release the buttons when the Apple logo appears.

  • You should then see an iTunes prompt asking if you would want to Update or Restore your iPhone. Select Update to proceed with the software upgrade process.
  • Wait until iTunes is done installing the latest iOS update and after that you may proceed with setting up your device.

If the setup takes longer than 15 minutes, then you have to repeat steps 1 to 3, and then go ahead with the iPhone setup. Just wait a little longer for iTunes to complete the entire process and then that should do it.

Step 5: Seek Further Assistance

So you’ve done everything or tried every possible solution there is but your iPhone 6s Plus is still stuck on the ‘waiting’ status. What to do next? If you’ve gone this far but to no avail, this time I suggest contacting your service provider or Apple Support to escalate the problem and ask for further assistance or any other options you can try on. Also let them know of what you have done so far, so that they will know where to begin with.

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