How to fix App Store that’s not working on iPhone XR after iOS 13.2.3 update [Troubleshooting Guide]

Do you have an App Store that’s not working on your iPhone XR? Did it happened right after iOS 13.2.3 update? Let’s see how you can deal with that problem as you read further.

Apple recently released iOS 13.2.3 update which should provide fixes for bugs and improves system performance but iPhone XR users recently reported that they are having an App Store that’s not working after installing the update. 

There’s no specific solution that could fix an App Store that’s not working on iPhone XR after updating to iOS 13.2.3, but we’ll tackle some common fixes that should help in eliminating the problem on your device. Continue reading to find out how. 

 

Also read: Common fixes for different apps that keeps crashing on iPhone XR after iOS 13.2.3 update [An Overview]

 

Troubleshoot iPhone XR with App Store that’s not working after installing iOS 13.2.3

An iPhone with an App Store that’s not working could ruin your iPhone experience. It is one of the most essential apps that you could use on your device. Without it, you won’t be able to install other apps on your device or update the existing ones. That sounds like a huge inconvenience. If this issue occurred right after installing iOS 13.2.3 on your iPhone XR, perform the solutions below as they’re designed to cure software-related errors that causes App Store that’s not working. 

 

First solution: Sign out then sign in your Apple ID. 

Incorrect login credentials could affect on how your App Store performs. Invalid details could affect the App Store’s functionality and may have been the reason why it’s not working. Since this issue occurred after installing iOS 13.2.3, it is possible that the software update has overridden this information and invalidated them. Signing out and signing in your Apple ID should refresh details and could fix the problem. To do that, follow these steps: 

  1. From the Home screen, access Settings.
  2. Scroll to and then tap iTunes & App Store
  3. Tap the Apple ID: [your email address set for your Apple ID].
  4. Select the option to Sign Out from the pop up menu.
  5. Head back to Settings > iTunes & App Store menu. 
  6. Tap the Apple ID: again, and then select the Sign In option with the correct Apple ID. 

If you’ve entered the correct login credentials, it should allow you to sign in successfully. If so, open App Store again and see if it works fine this time. 

 

Second solution: Reboot your iPhone XR to fix App Store that’s not working.

A quick system refresh might come in handy to fix the App Store that’s not working. Rebooting your device should allow system optimization by removing rogue apps that causes conflicts on the device and clearing minor software glitches inflicted by the recent software update. It could also expedite the implementation of changes from the new software version. 

A soft reset is one of the options to reboot your device. This is how it’s done: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If you’re looking for other means on how to reboot your iPhone XR, a force restart is an alternative option. It provides the same benefits as the soft reset but here’s how to execute it: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Both of these reboot processes will not affect your phone’s internal memory and personal information should remain intact. There’s no need to create backups beforehand. Once done, ensure you have a good internet connection then open App Store to check if the issue has been rectified. 

 

Third solution: Reset network settings on your iPhone XR. 

iOS overrides could alter some information on your device automatically including network settings. This may have been one of the factors why you have an App Store that’s not working on your iPhone XR after iOS 13.2.3 update. Performing reset network settings will remove all customized network information and revert them to the default values and options. This should also delete the iOS overrides that may have invalidated some network settings. If you want to try this method, here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

An automatic reboot will happen on your iPhone XR once the reset process is completed. As soon as your phone boots up, connect to your Wi-Fi network and open App Store to verify if the issue has been resolved. 

 

Fourth solution: Clear app cache on your iPhone XR. 

Cache files can be infected by random bugs during a software update. This could affect the performance on some apps and causes relevant symptoms to occur. Clearing the app cache on your device will remove those erroneous data and might enhance the chance in rectifying the App Store that’s not working. This will allow newer information to be stored and refresh the app’s system. Just follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on iPhone Storage
  4. Tap on Manage Storage
  5. Select a file in Documents and Data
  6. Drag unwanted files to the left and click on Delete
  7. Tap on Edit, then select Delete All option to wipe out all of the app’s data.

You can reboot your device once the process is done. This should refresh your phone’s system and improve its performance. Then check if you can use the App Store without an issue.

 

Fifth solution: Factory reset your iPhone XR. 

To remove complex system error that’s causing problems on your device, you might need to opt-in for a stronger solution. This could be considered as your last resort after trying the other solutions listed above and the problem persists. Factory reset is a process where it reverts your device to its default factory settings. It will erase all contents including stored memory, applications and stubborn glitches that may have been causing App Store that’s not working. Since you’ll lose your personal information, create your backups first via iTunes or iCloud. If you’re ready and want to give this a try, here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Your phone will start up automatically once the reset is completed. Since it’s been back to the default factory settings, set it up like the first time you purchased your iPhone XR. After setting  up the phone, open App Store and check if it is working. 

 

Still getting an App Store that’s not working on iPhone XR? 

If you have verified that you’re getting a good internet connection and performed all of the solutions above, the error may have been fatal and you’ll need an in-depth solution to fix this issue. You can try performing a recovery mode restore or a DFU mode restore as they could deal with complex system errors. You can also escalate this problem to Apple support so that they can provide you with additional information as well as official recommendations on how to fix an iPhone XR with App Store that’s not working after iOS 13.2.3 update.