What to do if ExpressVPN keeps crashing on an iPhone

Shortly after Apple rolled out the iOS 13.2 update for newer iPhones, some owners who use ExpressVPN to watch Netflix complained about the app that keeps crashing. As a result, they could no longer hide their IP addresses or unblock geoblocked contents because ExpressVPN is no longer working the way it should. 

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App crashes are common on every smartphone and while they’re pretty annoying at times, they’re not really serious. Which means that you can fix them just by doing some of the most basic troubleshooting procedures. Read on to learn how to fix ExpressVPN that keeps crashing. 

Troubleshooting an iPhone with ExpressVPN that keeps crashing

As long as you’re not using a modified version of the app, you can get it fixed in no time. In this post, I will share with you the things you need to do to make the app work perfectly again. 

First solution: Force restart your iPhone

The first thing that you have is the forced restart. It’s a simulated battery removal that refreshes your iPhone’s memory and reloads all apps and services. The app may have started crashing due to a minor firmware issue which often occur after an update. 

  1. To force restart your iPhone, quickly press and release the Volume up button, and then do the same for the Volume down button. The moment you release the volume down button, press and hold the Power key for 15 seconds or until the Apple logo shows. 
  2. Now wait for your iPhone to finish restarting.

Once your phone has finished rebooting, try to see if the problem is fixed. If it’s still keeps crashing, move on to the next solution. 

Second solution: Uninstall and reinstall ExpressVPN

If ExpressVPN still crashes after doing the forced restart, the next thing you have to do is remove it from your iPhone and download a new copy from the app store. This will remove all its associations with the firmware and other applications, and downloading a new copy would mean you’re using the latest version. 

  1. Go to the screen where the ExpressVPN icon is located. 
  2. tap and hold on its icon until options show.
  3. Tap Delete App.
  4. Tap Delete to confirm the deletion of the app.
  5. Once the app is successfully uninstalled, launch the App store. 
  6. Search for ExpressVPN, and then tap the Install icon. 
  7. Wait for the app to be successfully installed on your iPhone. 
  8. When the installation is finished, tap Open to launch it. 

Most of the time, this procedure is enough to fix any app-related issues with your device. However, if for some reason the problem continues, then the problem is already with the firmware and not the app. 

Third solution: Backup your files and reset your iPhone

If ExpressVPN still keeps crashing even after doing the first two procedures, then you have no other choice but to reset your iPhone. The app crashes may be just a result of a firmware issue that you need to address to be able to continue using your iPhone smoothly. But first, make sure to create a backup of your important files and data as they will be deleted. When ready, follow these steps to reset your iPhone: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Tap Erase All Contents and Settings. 
  5. Tap Erase Now. 
  6. If prompted, enter your security lock. 
  7. Tap Erase iPhone at the bottom of the screen.  
  8. Tap Erase iPhone again to proceed.  
  9. Now enter your Apple ID password, and then tap Erase to proceed with the reset. 
  10. Wait until your iPhone has finished the reset, and then set it up as a new device. 

I hope that we’ve been able to help you with this troubleshooting guide.

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